Christmas and New Year closure arrangements

28 November 2025

TEQSA will close at 12:30pm on Wednesday 24 December 2025 and reopen at 9:00am on Friday 2 January 2026. All times are in AEDT.

During this time, the provider portal will be closed. Prior to the closure, TEQSA is managing providers who have compliance activities upcoming or underway.

All enquiries received through our standard channels will be responded to when staff return to the office.

Regular planned maintenance for Provider Portal

10 September 2025

The Provider Portal will be unavailable due to regular planned maintenance during the period:

• 7:00pm Fridays until 7:00am Saturdays (AEDT)

Maintenance will occur weekly, at the same time, until further notice. 

Please do not access the Provider Portal during the outage period.

Should you have any questions, please reach out to our Provider Enquiries team at providerenquiries@teqsa.gov.au or 1300 739 585.

Christmas and New Year closure arrangements

TEQSA will close at 12:30pm on Wednesday 24 December 2025 and reopen at 9:00am on Friday 2 January 2026. All times are in AEDT. Further details

Provider enquiries

Provider enquiries can be directed to:

• Email: providerenquiries@teqsa.gov.au
• Phone: 1300 739 585

General enquiries

General enquiries can be directed to:

• Our online enquiry form
• Phone: 1300 739 585
• Email: enquiries@teqsa.gov.au

Reporting academic cheating services

Use this form to report a suspected illegal academic cheating service or website

Complaints or concerns

To raise a complaint or concern about a provider, visit our Raising a complaint or concern page.

National Relay Service

If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service.

Postal address

TEQSA
GPO Box 1672
MELBOURNE VIC 3001

Media enquiries

Visit our Media Centre.

Request a TEQSA speaker

TEQSA welcomes the opportunity to speak at higher education, government and regulatory or quality assurance events.

To request a TEQSA speaker, please complete our online form for a response within 5 working days.

Key contacts at TEQSA (for providers)

TEQSA has specialist contact teams across the agency that are best placed to assist you in a timely and efficient manner when you have a specific enquiry. 

• Further details

Provider portal

If you have a query about the provider portal, contact the TEQSA Enquiries Management team at providerenquiries@teqsa.gov.au.

More information is available on our Provider portal page. 

TEQSA social media

	@TEQSAGov
	Tertiary Education Quality and Standards Agency
	TEQSAGov

The TEQSA Conference is a must-attend event for anyone with an interest in higher education regulation, quality assurance and emerging risks and trends.

Our attendees include:

• higher education professionals and quality practitioners interested in current and future trends within the sector
• institutes of higher education, university colleges, TAFEs and universities
• higher education students
• representatives from higher education peak bodies and industry professional accreditation bodies.

Previous TEQSA Conferences

TEQSA 2025: Trust, Transparency, Transformation

18-19 November 2025, Sofitel Melbourne on Collins and online

• TEQSA 2025 Conference

TEQSA 2024: Navigating tomorrow – anticipating challenges, embracing change

12-13 November 2024, Sofitel Melbourne on Collins and online

• TEQSA 2024 Conference

TEQSA 2023: Reshaping higher education

22–23 November 2023, Melbourne Convention and Exhibition Centre and online

• TEQSA 2023 Conference 

TEQSA 2022: Fit for the Future – Leadership, Quality, Integrity

23–24 November 2022, Sofitel Melbourne on Collins and online

• TEQSA 2022 Conference 

TEQSA 2021: Hard Lessons, Valuable Learnings, Heightened Expectations

25 November 2021, Virtual

• TEQSA 2021 Conference

TEQSA 2019: Partnerships Driving Quality

27-29 November 2019, Sofitel Melbourne on Collins

• TEQSA 2019 Conference

TEQSA 2018: Innovation, Excellent, Diversity

28-30 November 2018, Grand Hyatt, Melbourne

• TEQSA 2018 Conference

TEQSA 2017: Students, Quality, Success

29 November – 1 December 2017, Grand Hyatt Melbourne

• TEQSA 2017 Conference

TEQSA 2016: Sharing Excellence: Assuring Quality

9 November 2016, Park Royal Hotel, Melbourne Tullamarine Airport 

Our inaugural conference, held in collaboration with Higher Ed Services (HES), attracted huge support from the sector with 420 people from 95 institutions attending.

The Ninth Annual TEQSA Conference was held on 18–19 November 2025 at the Sofitel Melbourne on Collins and online.

The theme was Trust, Transparency, Transformation.

Conference videos

Videos of the sessions are available on our YouTube channel.

Session 1

Session 2

Session 3

Session 4

Our email newsletter is published 11 times per year via email and LinkedIn.

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View previous editions

From time to time, TEQSA provides general guidance and issues updates to the sector and higher education providers to assist in their understanding of emerging risks or identified concerns. These items are listed individually below.

For access to TEQSA's full suite of guidance resources, please see the guides and resources section.

Sector alerts

• Compliance concerns about early childhood education and training (12 November 2025) (joint ASQA and TEQSA sector alert)
• Changes in commercial academic cheating service activities in 2024 (5 April 2024)
• Recruitment, admission, and support of overseas students (11 August 2023)
• Provider responsibilities when using education agents (4 November 2022)

Sector updates

• Managing external actors on campus (20 November 2025)
• Cyber security and associated risks posed by illegal academic cheating services (20 October 2025)
• ASQA regulatory action to cancel qualifications issued by Luvium Pty Ltd (21 November 2024)
• Interim sector update: Regulatory expectations of providers to assure safety and wellbeing on campus in relation to student protests (23 August 2024)
• Respect@Work (30 October 2023)
• Maintaining up to date academic integrity policies and procedures (18 January 2023)
• Experts undertaking independent reviews must be fully independent (14 November 2022)

The self-assurance report is an opportunity for you to demonstrate the effectiveness of your institution’s self-assurance mechanisms. The report outlines how your governing body assures itself of the quality of higher education operations and compliance with the Threshold Standards. In particular, it should demonstrate to TEQSA how a provider monitors, manages and mitigates institutional risks.

In preparing your self-assurance report for self-accrediting authority (SAA), TEQSA highly recommends demonstrating how your institute manages key sector risks in the following areas:

In addition, you are expected to self-identify and address any significant risks specific to your individual circumstances. This should include, but is not limited to, how you manage risks associated with:

• regulatory history and compliance, including the management of conditions, voluntary undertakings, compliance assessments, or other adverse outcomes in recent regulatory assessments by TEQSA
• risks identified as high by TEQSA in its most recent annual Provider Risk Assessment (e.g. high rates of student attrition, casualisation of academic staff, etc)
• recent significant changes, including changes to senior leadership, ownership, third-party arrangements, courses, or organisational structure, or significant events, including media reporting or public attention surrounding an issue at the institute
• issues identified by other government and regulatory bodies (ASQA, the Department of Home Affairs, etc), or professional accreditation bodies.

Further information

For further information when preparing your application for SAA, please contact TEQSA’s Re-registration team at reregistration.enquiries@teqsa.gov.au.