Complaints are an important source of information for TEQSA to ensure that higher education providers comply with their regulatory obligations.
TEQSA’s functions include collecting and analysing information on higher education providers to ensure compliance with their regulatory obligations under the Higher Education Standards Framework.
We use complaints, and providers’ responses to complaints, to inform our assessment of providers’ compliance.
We refer to complaints or allegations of non-compliance we receive about providers as concerns.
We prioritise concerns based on our compliance priorities and generally only pursue issues that pose the greatest risks to students or the integrity, quality or reputation of the higher education sector.
We are not a complaints resolution body and typically do not have a role in addressing individual complainants’ request or grievances.
We record, acknowledge receipt, and carefully consider all concerns to decide the appropriate response from TEQSA in the circumstances.
When TEQSA can take action
When TEQSA can’t take action
We cannot take action on matters that are outside our area of responsibility.
Read more about the type of concerns we can’t take action on
Before you raise a concern
How to raise a concern
Submit your concern using our online form.
What happens next
Read more on how TEQSA manages concerns and possible outcomes