Australia’s Higher Education Standards Framework (Threshold Standards) 2021 requires all higher education providers to have plans and safeguards in place to protect the interests of students if they cease operating, experience financial difficulties, or are unable to effectively deliver higher education.
In the rare event of a closure, TEQSA works with other Australian Government agencies to ensure that students are supported.
Accessing your student records
The TEQSA Student Portal enables students to verify their identity with us to apply for their records from a provider that has ceased operating.
If you require access to your records, the portal may hold this information.
Please read our frequently asked questions to assist you.
Using the portal
You must register an account to access the portal, before you can submit an application for your records.
Information for providers
Information received from many, but not all, providers that have ceased operating is held in the TEQSA Student Portal.
If you are a provider, please read the following information to assist you:
Tuition protection in Australia
The Tuition Protection Service (TPS) helps Australia’s domestic and international students who have concerns about how their private higher education provider is handling their case following closure of an institution or a course.
If a private higher education provider fails to begin, or stops delivering, a unit or course to their domestic or international students, the provider is obliged to assist students to receive a refund for their up-front payments or a re-credit of their FEE-HELP or HECS-HELP loans for their affected study, transfer them to a different unit or course, or transfer them to a different provider to continue their studies.
If the provider does not help, the TPS will step in to help the affected students.