Provider closure and student records

Australia’s Higher Education Standards Framework (Threshold Standards) 2021 requires all higher education providers to have plans and safeguards in place to protect the interests of students if they stop operating, experience financial difficulties, or are unable to effectively deliver higher education.

In the rare event of a closure, TEQSA works with other Australian Government agencies to ensure that students are supported.

Accessing your student records

TEQSA is developing a new portal to enable students to access their records from closed providers. In the meantime, if your institution has ceased operating and you require access to your records, please email enquiries@teqsa.gov.au.

Tuition protection in Australia

The Tuition Protection Service (TPS) helps Australia’s domestic and international students who have concerns about how their private higher education provider is handling their case following closure of an institution or a course.

If a private higher education provider fails to begin, or stops delivering, a unit or course to their domestic or international students, the provider is obliged to assist students to receive a refund for their up-front payments or a re-credit of their FEE-HELP or HECS-HELP loans for their affected study, transfer them to a different unit or course, or transfer them to a different provider to continue their studies.

If the provider does not help, the TPS will step in to help the affected students.

Last updated: