• Key contacts at TEQSA (for providers)

    TEQSA’s Enquiries Management team (providerenquiries@teqsa.gov.au) is the primary contact for registered higher education providers with TEQSA-related enquiries. However, TEQSA also has specialist contact teams across the agency that are best placed to assist you in a timely and efficient manner when you have a specific enquiry. Please use the following list of key contacts to help direct your enquiry to the most appropriate TEQSA team contacts.

    Nature of enquiry Example enquiries Key Contact
    New application for initial registration Preparing an application for initial registration Email new.registration.enquiries@teqsa.gov.au
    In progress assessments for initial registration and accreditation for prospective providers Enquiring about a submitted application Contact the TEQSA staff member assigned to the assessment. If you are unsure who this is, contact new.registration.enquiries@teqsa.gov.au
    In progress assessments for course accreditation or reaccreditation for existing providers

    Enquiring about a submitted application for:

    • new course accreditation for existing providers
    • renewal of course accreditation.
    		 Contact the TEQSA staff member assigned to the assessment. If you are unsure who this is, contact assessments@teqsa.gov.au
    CRICOS matters
    • Enquiring about CRICOS or ESOS Act requirements
    • Preparing an application for CRICOS registration or renewal of registration
    • Submitting a CRICOS-related application e.g. to add a course
    • Enquiring about a submitted CRICOS-related notification or application.
    		 Email CRICOS@teqsa.gov.au
    ELICOS and Foundation Program matters
    • ELICOS or Foundation Program provider enquiries
    • Applying to add an ELICOS or Foundation Program to CRICOS
    • Applying for an exemption to enrol students under the age of 17 in Foundation Programs.
    		 Email CRICOS@teqsa.gov.au
    Provider registration matters
    Renewal of registration
    Withdraw provider registration
    • Preparing an application for renewal of registration
    • Submitting an application for renewal of registration
    • Enquiries about renewal of registration applications in progress
    • Requesting an extension to registration period
    • Submitting an application to withdraw registration
    • Enquiries about withdrawing registration
    		 Email: reregistration.enquiries@teqsa.gov.au
    Self-Accrediting Authority or Provider Category Change
    Self-accrediting authority (SAA) 
    Change provider category 
    • Preparing an application for self-accrediting authority or provider category change
    • Submitting an application for self-accrediting authority or provider category change
    • Enquiries about applications in progress
    		 Email: reregistration.enquiries@teqsa.gov.au
    Application fees Enquiring about refunds for application fees. Please contact your assessment manager. If you do not have an assessment manager, please email the Enquiries Management team. Email providerenquiries@teqsa.gov.au
    Material changes Submitting a material change notification. Email materialchanges@teqsa.gov.au
    Risk Assessment Framework Enquiring about the risk assessment process. Email providerenquiries@teqsa.gov.au
    Provider Information Request (PIR) Enquiring about the PIR. Email collections@teqsa.gov.au
    Sexual assault and sexual harassment guidance Guidance about prevention and response to sexual assault and sexual harassment matters. Email enquiries@teqsa.gov.au 
    Compliance matters 

    Enquiring about a compliance matter that TEQSA has notified you about, for instance:

    • a compliance assessment
    • an investigation.
    		 Contact the TEQSA staff member assigned to the compliance matter. If you are unsure who this is, contact the TEQSA Enquiries Management team (providerenquiries@teqsa.gov.au).
    Complaints about TEQSA Complaints about TEQSA’s practices, services or approach. Email review@teqsa.gov.au

    Preparing an application for:

      
    • Applying for new course accreditation for existing providers
    • Applying for renewal of course accreditation
    • Enquiries about:
      • withdrawing a course/ teach out
      • requesting an extension to accreditation period.
    		 Email: assessments@teqsa.gov.au
    Conditions

    Enquiries about:

    • conditions imposed on registration or course accreditation
    		 Email: conditionsundertakings@teqsa.gov.au
    Any other matters, enquiries or guidance Help with the Provider Portal, for example, changing and updating logins. Contact TEQSA’s Enquiries Management team at providerenquiries@teqsa.gov.au

     

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  • How we consult on fees and charges

    2025 consultation

    Following an internal review of the 2024 version of the CRIS, we released a consultation paper to the sector in September 2025.

    This paper outlined several proposed adjustments to ensure our fees and charges for 2026 fairly reflect the cost of our regulatory activities.

    All feedback received during the consultation was considered in the preparation of an updated version of the CRIS.

    2024 consultation

    Following an internal review of the 2023 version of the CRIS, we released a consultation paper to the sector in October 2024.

    This paper outlined several proposed adjustments to ensure our fees and charges for 2025 fairly reflect the cost of our regulatory activities.

    All feedback received during the consultation was considered in the preparation of an updated version of the CRIS.

    Submissions received

    The above is a list of the submissions that TEQSA was provided with permission to publish. TEQSA received 10 submissions in total.

    2023 consultation

    Following an internal review of the 2022 version of the CRIS, we released a consultation paper to the sector in August 2023.

    This paper outlined several proposed adjustments to ensure our fees and charges for 2024 accurately reflect the cost of our regulatory activities and the changes we’ve made to streamline processes since the 2022 version of the CRIS was developed. 

    As part of this consultation, we held a virtual briefing for registered higher education providers on Thursday 31 August.

    All feedback received during the consultation was considered in the preparation of an updated version of the CRIS.

    Submissions received

    The above is a list of the submissions that TEQSA was provided with permission to publish. TEQSA received 17 submissions in total.

    Contact us

    If you have any questions about the proposed changes, or this consultation, please email providerenquiries@teqsa.gov.au. 

    Information about current fees and charges

    Information about our current fees and charges and the updated version of the CRIS are available on this website.

    See: Fees and charges

    Past consultation

    2021

    TEQSA engaged in extensive consultation with the sector about a proposed model for our regulatory fees and charges in 2021.

    Valuable feedback from the sector was used to refine the CRIS for implementation from 1 January 2023.

    Last updated:

    Related links

  • Annual information collection

    Why TEQSA collects data

    TEQSA collects data on all higher education providers to help inform our risk-based approach to regulation. We use this information to minimise the reporting burden on providers associated with regulatory processes, such as a renewal of registration.

    Data collection sources

    We collect data on higher education providers’ operations from a variety of sources, including:

    HELP IT System (HITS)

    All providers are required to report their financial data on an annual basis to the Department of Education. With the exception of universities, all providers report data through the Department’s HELP IT System (HITS). For all HITS related enquiries, please email FEE-HELP@education.gov.au. 

    See the Department’s HELP Resources for Providers page for more information about HITS, including a user guide.

    For universities, audited financial statements and an Annual Financial Return completed in the spreadsheet provided by the Department of Education, should be submitted to the Department of Education at ppfinance@education.gov.au. 

    Tertiary Collection of Student Information (TCSI)

    All providers are required to report their student and staff data on an annual basis through TCSI. TCSI is operated by the Department of Education.

    See the TCSI website for information about TCSI, including TCSI FAQs and a range of support materials and information webinars.

    Quality Indications for Learning and Teaching (QILT)

    Data updated annually from QILT’s Student Experience Survey (SES) and Graduate Outcomes Survey (GOS).

    See the QILT website for more information.

    For the 2025 data year, TEQSA will directly collect the data about the Graduate Outcomes Survey results from providers who do not use QILT.

    Provider Information Request (PIR)

    Providers who are not approved FEE-HELP providers report staff and student annually to TEQSA through TCSI. This is called the Provider Information Request (PIR).

    The PIR is an information request under Section 28 of the Tertiary Education Quality and Standards Agency Act 2011 (TEQSA Act).

    Provider responsibilities

    Providers should ensure their data is provided within required timeframes, is accurate and has been verified.
     

    A condition of registration is that registered providers must give TEQSA an annual financial statement in the approved form, within 6 months after the end of the annual reporting period (Section 27 of TEQSA Act).
     

    Failure to submit financial information within required timeframes is a breach of a condition of registration for which TEQSA may apply sanctions such as shortening the period of registration, cancelling registration (Section 98 of the TEQSA Act).
     

    Providers should also ensure their contact details with TEQSA remain up to date.

    Schedule

    The deadline for submission dates for each data file is as follows:

    Data file Provider type Deadline for submission
    Finance ALL providers with a financial year ending 31 December 2025, i.e. 2025 data) Submit by 30 June 2026
    ALL providers with a financial year ending 30 June 2025, i.e. 2025 data) Submit by 31 December 2025
    ALL providers with a financial year ending 30 June 2026, i.e. 2026 data) Submit by 31 December 2026
    Students FEE-HELP providers (HESA) Verify the submitted data by 17 April 2026
    Non-FEE-HELP providers (PIR providers) Submit and verify data by 28 August 2026
    Staff FEE-HELP providers (HESA) Submit and verify data by 26 June 2026
    Non-FEE-HELP providers (PIR providers) Submit and verify data by 26 June 2026

     

    Help and support

    Scope and structure documents, element specifications and a range of support materials, including introductory training and frequently asked questions, are available on the TCSI website.

    We encourage you to review the reporting requirement from TCSI website to ensure that submitted data is consistent with the required specifications. Please also read through the Data Verification website for comprehensive information and instructions that will assist you complete the student and staff verification process.

    The TCSI Data Collections Team are the primary point of contact for the submission of data. Email: TCSIsupport@education.gov.au.

    TEQSA’s Enquiries Management Team is also available to respond to administrative enquiries throughout the submission period. Email: providerenquiries@teqsa.gov.au.

    If your institution has only recently registered as a higher education provider, we understand you may not be in a position to supply all of the required information. If this is case, please contact TEQSA’s Risk Team at providerenquiries@teqsa.gov.au.

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  • Sector update: Respect @ Work

    This sector update provides information and resources for higher education providers in implementing recommendations from the Respect @ Work report.

    The Respect @ Work report provides recommendations about the prevention and response to sexual assault and sexual harassment in the workplace.

    For further information from TEQSA about prevention or response to sexual assault or harassment in higher education, you may contact enquiries@teqsa.gov.au.

    Respect @ Work report

    In January 2020, the Australian Human Rights Commission (AHRC) released its Respect @ Work: National inquiry into sexual harassment in Australian workplaces report. This report included 55 recommendations, 2 specifically referencing the Australian higher education sector (the sector).

    Sexual harassment prevention by universities and other tertiary education institutions
     

    Recommendation 11  

    Building on work already underway in response to the recommendations in Change the Course, all tertiary and higher education providers deliver evidence-based information and training on sexual harassment for staff and students that addresses the drivers of gender-based violence and includes content on workplace rights.
     

    Recommendation 12

    Recognising that some smaller tertiary and higher education providers lack the necessary resources and expertise to deliver the information and training identified in Recommendation 11, the Australian Government should support those providers to do so, for example through the Tertiary Education Quality and Standards Agency and the Australian Skills Quality Authority.

    These recommendations seek to make Australian higher education a safe place to study and work. In support of that goal, TEQSA has recommitted to supporting the sector in delivering these recommendations.

    TEQSA’s support of the sector

    Since August 2017, TEQSA has worked alongside the sector to improve and assure providers’ capacity to prevent and respond to sexual assault and sexual harassment. TEQSA’s focus has been on students’ safety and wellbeing.

    The Respect @ Work Inquiry and its resulting recommendations focus on sexual harassment in the workplace, which includes staff in higher education work settings. Consequently, TEQSA’s focus in this area has broadened to include sexual harassment of staff.  

    Drivers and remedies are similar for the sexual assault and sexual harassment and the Respect @ Work issues and TEQSA will continue to support the sector to combat both.

    TEQSA resources

    External resources

    Last updated:

  • Cost recovery implementation statement

    Body

    This Cost Recovery Implementation Statement (CRIS) provides information on how TEQSA implements cost recovery for quality assurance and regulation of higher education.

    The PDF version of the document is available above. An HTML version will be made available upon request.

    If you’re a provider and your question hasn’t been answered in the frequently asked questions, please email us at providerenquiries@teqsa.gov.au with your specific query about CRIS.

    Subtitle
    Cost recovery for quality assurance and regulation of higher education
    Stakeholder
    Publication type

    Related links

    Documents

    tom.hewitt-mcmanus

  • TEQSA's Cost Recovery Implementation Statement

    The updated version of the Cost Recovery Implementation Statement (CRIS) provides key information on how TEQSA calculates and implements charges for specific regulatory activity from 1 January 2026.

    The CRIS was developed in accordance with the Australian Government Charging Framework.

    The CRIS incorporates feedback from the higher education sector following consultation in September 2025.

    Frequently asked questions

    We’ve developed answers to a range of frequently asked questions about our CRIS.

    Please email us at providerenquiries@teqsa.gov.au if you’re a provider and your question hasn’t been answered in the frequently asked questions, or you have a specific query about CRIS.

    Video recording of webinar briefing for providers

    Last updated:

    Related links

  • RHEP invoices issued

    TEQSA has today issued the 2024 Registered Higher Education Provider (RHEP) charge invoice and notice.

    As part of TEQSA’s cost recovery phase-in arrangements, this year providers have been charged 50% of the RHEP base component, up from 20% in 2023.

    This is the first year any providers will be invoiced for the compliance component of the RHEP charge.  

    This component of the charge applies in relation to compliance activities, relevant only to a specific provider, commenced after 1 January 2023. Providers are required to pay for each relevant compliance-related activity undertaken in the previous calendar year.

    If you are a higher education provider and have not yet received your invoice, or have any further questions, please email providerenquiries@teqsa.gov.au.

    More information about the RHEP charge and TEQSA’s fees and charges

    Date
    Last updated:
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    Keyboard

  • New cost recovery model announced

    TEQSA’s Cost Recovery Implementation Statement 2022-23 (CRIS) has been released today.

    We’ve updated our website with new information for providers about how we will recover costs for our regulatory activities from 1 January 2023.

    To assist providers as we transition to increased cost recovery, we’ve developed a CRIS web page (teqsa.gov.au/costrecovery) including answers to frequently asked questions.

    If you’re a provider and your question hasn’t been answered in the FAQs, please email us at providerenquiries@teqsa.gov.au with your specific query about CRIS.

    Date
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  • TEQSA Conference

    The TEQSA Conference is a must-attend event for anyone with an interest in higher education regulation, quality assurance and emerging risks and trends.

    Our attendees include:

    • higher education professionals and quality practitioners interested in current and future trends within the sector
    • institutes of higher education, university colleges, TAFEs and universities
    • higher education students
    • representatives from higher education peak bodies and industry professional accreditation bodies.

    2026 TEQSA Conference

    Leading forward: Continuity through change

    Decorative only

    Our 2026 conference will be delivered as a fully virtual event on 17 and 18 November from 10:00am to 3:30pm (AEDT). 

    Early-bird registrations are available through the conference website: www.teqsaconference.org.au.

    Previous TEQSA Conferences

    TEQSA 2025: Trust, Transparency, Transformation

    18-19 November 2025, Sofitel Melbourne on Collins and online

    TEQSA 2024: Navigating tomorrow – anticipating challenges, embracing change

    12-13 November 2024, Sofitel Melbourne on Collins and online

    TEQSA 2023: Reshaping higher education

    22–23 November 2023, Melbourne Convention and Exhibition Centre and online

    TEQSA 2022: Fit for the Future – Leadership, Quality, Integrity

    23–24 November 2022, Sofitel Melbourne on Collins and online

    TEQSA 2021: Hard Lessons, Valuable Learnings, Heightened Expectations

    25 November 2021, Virtual

    TEQSA 2019: Partnerships Driving Quality

    27-29 November 2019, Sofitel Melbourne on Collins

    TEQSA 2018: Innovation, Excellent, Diversity

    28-30 November 2018, Grand Hyatt, Melbourne

    TEQSA 2017: Students, Quality, Success

    29 November – 1 December 2017, Grand Hyatt Melbourne

    TEQSA 2016: Sharing Excellence: Assuring Quality

    9 November 2016, Park Royal Hotel, Melbourne Tullamarine Airport 

    Our inaugural conference, held in collaboration with Higher Ed Services (HES), attracted huge support from the sector with 420 people from 95 institutions attending.

    Last updated:

    Related links