• Student Advisory Panel established

    TEQSA is pleased to announce the establishment of our first Student Advisory Panel.

    The expression of interest (EOI) process, held in April, attracted more than 500 applications from across Australia.

    The panel is an important step in ensuring that the lived experiences of students and their perspectives continue to inform TEQSA’s focus on systemic and emerging risks in higher education.

    Further updates on the panel’s progress will be published in due course.

    Date
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    Student Advisory Panel
  • Other student support services

    You should always check with your provider about support services available to you. We’ve compiled this list to help students access information about other services that can help them. 

    TEQSA information for students

    Department of Education

    Mental health resources

    Students with a disability

    Online safety and scams

    Fair Work Ombudsman

    Services Australia

    Department of Health and Aged Care

    Translation services

    State and territory study centres

    International students

    Resources and links in this section are for student visa holders studying in Australia.

    Department of Education

    Study in Australia

    Ombudsman for international students

    Department of Home Affairs

    Fair Work Ombudsman

    Australian Taxation Office

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  • How to add or withdraw a course on CRICOS

    How to apply to add a course on CRICOS

    CRICOS registered providers are required to apply to TEQSA to add a course of study to their CRICOS registration. To add a course on CRICOS, registered providers should submit the Add course on CRICOS application via the TEQSA Provider Portal. Before an application to add a course to CRICOS can be made, that course must first be accredited by TEQSA, except where the provider has self-accrediting authority (SAA).

    Course details

    In your application, you should include all relevant course details, including:

    • registered location/s where the course will be delivered (including campus name/s as listed in PRISMS)
    • AQF level and qualification type
    • whether the course awards a dual qualification
    • field of education type, including codes for broad, narrow, and detailed field of education
    • course duration in weeks (including breaks)
    • maximum percentage of total course that a student may undertake by distance and/or online learning
    • estimated tuition fee
    • estimated non-tuition fee/s
    • mandatory work-based training component (if applicable), including hours per week, number of weeks, and total number of hours
    • projected number of international students
    • projected number of domestic students
    • language the course will be delivered in, if other than English.

    Professional accreditation

    If professional accreditation is required for the course, your application should include evidence demonstrating that accreditation with the relevant professional body has been obtained, including the duration of the accreditation. If an application to the relevant professional body has been submitted and is awaiting an outcome, include details of the application status and indicative date of an outcome.

    Arrangements with other providers

    If the course is to be delivered as part of an arrangement with another provider, include:

    • the name of the other provider/s
    • the CRICOS provider code/s of the other provider/s (if applicable)
    • applicable delivery site/s of the other providers.

    Please note, if the arrangement with another provider has not been previously approved by TEQSA, an Arrangements with other provider/s (third-party partnership/s) application should be submitted concurrently with this application.

    Exceptions

    How to apply to withdraw a course on CRICOS

    CRICOS registered providers are required to apply to TEQSA to withdraw one or more courses of study from the provider’s CRICOS registration. To withdraw a course, submit the Withdraw course/s on CRICOS form via the TEQSA Provider Portal. There are no fees associated with this application.

    In applying to withdraw a course, you may indicate whether the course is to be cancelled or suspended:

    • Cancel:
      Once a CRICOS code has been cancelled it cannot be reinstated. By selecting this option, you will effectively delete the course from CRICOS.
    • Suspend:
      By suspending a course, it may continue to be delivered with any currently registered students with a Confirmation of Enrolment (CoE), but the provider will not be able to issue any new CoEs for that course. A suspended course may have its registration restored again in the future. 

    Please ensure there are no CoEs with an ‘approved’, ‘saved’, ‘pending’, or ‘visa granted’ status linked to a course before choosing to cancel or suspend a course. Any CoEs linked to a course that is suspended or cancelled may impact the student’s visa, potentially resulting in a cancellation.

    Course details

    To withdraw a course on CRICOS, TEQSA requires the following information:

    • whether the course is to be cancelled or suspended
    • proposed date of withdrawal (suspension or cancellation)
    • reason for withdrawing the course
    • confirmation that all overseas students registered for the course will be able to complete it before it is withdrawn from CRICOS.

    Transfer of current students

    If there are any overseas students that will transfer to another provider, for each applicable course, please include:

    • an outline of the arrangements that have been put in place for the overseas students to complete their course with other providers
    • a sample of the correspondence that will be sent to students regarding the transfer of students to another provider
    • a copy of each agreement that has been put in place with other providers.

    Refund arrangements

    If any overseas students will have access to a refund, for each applicable course, please include:

    • an outline of the arrangements that have been put in place for the refund of course fees
    • a sample of the correspondence that will be sent to students regarding the refund arrangements.

    Pending students

    If there are any pending overseas students with a CoE for a course being withdrawn from CRICOS, please include a sample of the correspondence that will be sent to these students, as well as education agents, about the withdrawal of each applicable course from CRICOS.

    Arrangements for overseas students

    If there are any pending or current overseas students with a CoE for the course/s to be withdrawn, providers should include a list of impacted students confirming whether the student:

    • will complete their course/s before the course/s are withdrawn
    • has been offered a place in an alternative course and has accepted the offer in writing
    • has received a refund of tuition fees in relation to the course.

    If any other relevant arrangement has been agreed between the student, the provider and a third party, details of that arrangement should also be included in the list with the following information:

    • the name of each overseas student currently enrolled in a course
    • a unique identifier for each student (for example, date of birth, student number)
    • the course/s in which the overseas student is enrolled
    • the specific arrangement agreed for each student
    • for transfer students, include details of the new provider and contact person, and the new provider’s CRICOS Provider Code.

    Frequently asked questions (FAQs)

    Is an application required to add or remove a course from an existing location?

    If both the course and the location are already registered on CRICOS, you can request to link (add) or unlink (remove) any CRICOS registered course to a CRICOS registered location by using the Linking Courses to Locations Function. Instructions on this process are available in the Provider User Guide). No application to TEQSA is required.

    How do I change course fees on CRICOS?

    To make a change to course fees providers should:

    • upload the revised cost information in the Department of Education’s Provider Registration and International Student Management System (PRISMS)
    • email the CRICOS team at cricos@teqsa.gov.au to advise that a request has been made.

    There are no fees associated with these changes.

    How do I reinstate a suspended course?

    If you wish to reinstate a suspended course on PRISMS for a brief period of time to accommodate a CoE extension, please contact the CRICOS inbox at cricos@teqsa.gov.au.

    Courses with a cancelled status can only be reinstated by the Department of Education, via a request made by the CRICOS team.

    When should the 'Other CRICOS changes' application be submitted?

    The Other CRICOS changes application should be submitted to TEQSA via the Provider Portal in the following circumstances:

    • Changes to the duration of a course. You should provide evidence to support your application including rationale for the change and minutes of the decision taken by the governing body, evidence that students have been advised of the proposed change and evidence that students have been advised to contact the Department of Home Affairs if this change will require an extension of their student visa.
    • Changes to the title of a course, where the course duration and its learning outcomes remain the same. You should provide evidence to support your application including minutes of the decision taken to update the course title and evidence that current and accepted students have been informed.
    • Changes to work integrated learning components of a course. You should provide evidence to support your application including the rationale for the change and minutes of the decision taken.
    • To report administrative changes such as change of provider address.
    • To request a correction of a course’s Field of Education.
    • To request corrections to minor errors in the initial data entry.

    Changes to the title or duration of accredited courses of study from providers without self-accrediting authority require a Material Change notification, as this change requires an update to the National Register. More information is available on our Material changes page.

    The Education Services for Overseas Students Act 2000 and National Code of Practice for Providers of Education and Training to Overseas Students 2018 also have notification and approval requirements for CRICOS registered providers. Find out more about on our Notifications and approvals required of CRICOS registered providers page.

    When do changes to a course already registered on CRICOS require an application to register a new course?

    In some instances, changes to a course are significant enough to require a new application to add a course on CRICOS. Providers should submit an Add course on CRICOS application if there are:

    • changes to the title of the course, which reflect significant changes to the outcomes of the course
    • any significant change to the course field of study
    • any change to the course level.

    How should a course with specialisations be registered on CRICOS?

    Specialisations can be registered as a single course of study on CRICOS, if all pathways through the course lead to the same award and share all the following characteristics:

    • qualification level
    • broad field of education
    • course duration
    • course location
    • any work-based components
    • an estimate of course costs (this may be an average of a cost range).

    The award title is not changed based on the addition of specialisations, but the specialisation may be included on the testamur, for example, a Bachelor of Arts with specialisation options.

    When applying to add a single course with more than one specialisation to CRICOS, providers must demonstrate these characteristics (as part of course accreditation or by confirmation of internal processes for providers with self-accrediting authority).

    It is important to note that CRICOS registration is a separate process to course accreditation under the TEQSA Act. For the purposes of accrediting awards with multiple specialisations, each specialisation will be assessed separately to ensure that each is a coherent course of study.

    How should ‘joint award’ and ‘dual award’ courses be registered on CRICOS?

    TEQSA uses the term ‘joint award’ to refer to ‘a single course of study arranged and delivered jointly by two or more providers that leads to the award of a single qualification that is recognised within the Australian Qualifications Framework (AQF) and is typically conferred jointly by the providers involved.’ TEQSA uses the term ‘dual award’ to refer to where ‘one or more courses of study … [lead] to the award of two separate qualifications’, for example: a double degree. For more information about joint and dual awards, refer to TEQSA’s Guidance note: Joint and dual awards.

    To register a dual award course, submit an Add course on CRICOS application, respond ‘yes’ to the question ‘Is this a dual course?’, and make sure to enter the fields of education for both awards.

    To register a joint award course, the primary provider is to submit an Add course on CRICOS application. If the joint award will be delivered as part of a new arrangement between providers, also submit an Arrangements with another provider (third-party partnerships) application. For more information about third-party partnership applications, see How to apply for TEQSA to assess a third-party agreement.

    How should ‘nested’ courses be registered on CRICOS?

    TEQSA uses the term ‘nested courses of study’ to refer to where ‘a set of courses of study … are offered sequentially and can lead to qualifications at different Australian Qualifications Framework (AQF) levels’, for example: where a student may exit a bachelor program early with a diploma. For more information about nested courses, refer to TEQSA’s Guidance note: Nested courses of study.

    To register a nested course, submit separate Add course on CRICOS applications to create a unique CRICOS code for each award. While it is not a requirement that providers register exit awards, it is best practice to do so to enable monitoring of course progression and completions.

    If nested courses are not separately registered, and a student finalises their studies and completes with an exit award, the provider would need to report this event on PRISMS as non-completion of the primary course. This is to ensure the Department of Home Affairs is notified that the student’s course of study has concluded, requiring them to either apply for a new visa or exit the country. A more accurate record would be created if the student were transferred to the exit award, which can only occur if the course is CRICOS registered.

    Having nested courses registered on CRICOS allows oversight into student transfers to lower qualifications. Such transfers may highlight risks to the sector from (a) providers regularly admitting students into higher qualifications that are not able to meet the standard required, or (b) encouraging students to exit with lower qualifications rather than implementing robust strategies to support transition and progression.

    Further information

    For more information or assistance applying to add or withdraw a course on CRICOS, please contact the CRICOS team at cricos@teqsa.gov.au.

    For more information regarding fees providers must pay in relation to applications made to TEQSA, refer to our Application-based fees page.
     

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    Related links

  • Gen AI and research

    This page contains resources to support institutions, staff and students in considering the potential impacts and benefits generative artificial intelligence (gen AI) tools pose for research.

    TEQSA resources
    From the sector: good practice guidance
    International
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  • Raising a complaint or concern

    Raise a concern or complaint

    TEQSA collects and analyses information to assure the quality of Australia’s higher education providers. One source of information used is concerns and complaints raised with us. This information helps TEQSA assess whether or not a provider is meeting their regulatory obligations.

    Concerns and complaints are prioritised based on our compliance priorities. Generally, we pursue issues that pose the greatest risks to either students or the integrity, quality or reputation of Australia’s higher education sector.

    If you wish to raise a concern or complaint, we recommend first checking that we are the most suitable organisation to assist. You can do this by reading the below section, How to raise a complaint or concern.

    If you are a student seeking to resolve a complaint with your higher education provider, the National Student Ombudsman may be best placed to help you. The National Student Ombudsman works with students and higher education providers to resolve complaints. It is a free, independent service and does not take sides.

    How to raise a complaint or concern

    1. Raise your concern with the provider
    2. Confirm TEQSA is the right organisation to help
    3. Raise a complaint or concern.

    1. Raise your concern with your provider

    Before raising a complaint or concern with TEQSA, we encourage you to raise it directly with your provider, where appropriate. Providers have complaints processes in place to help you resolve issues.

    Your provider’s process will generally require you to submit the complaint in writing. You should receive a formal response, outlining how your complaint will be considered and when you can expect a response. The provider should investigate your complaint and notify you in writing of the outcome.

    If your complaint is not resolved by the provider’s internal processes, you can seek a review from an independent third party. Providers are required to have a process in place for students to seek an appropriate independent, third party review. This process must be available to students at no charge or at a reasonable cost. In many cases, the third party may be the office of an ombudsman, such as the National Student Ombudsman.

    2. Confirm TEQSA is the right organisation to help

    TEQSA protects the interests of students and the reputation and standing of Australian higher education. We use complaints and concerns as a source of information, along with other risk intelligence and our compliance priorities, to decide when regulatory action is appropriate.

    TEQSA can take action when there is concern about a serious systemic risk to students, or to the quality or reputation of Australia’s higher education sector. Some examples include, student wellbeing and safety, admission practices, and the quality of teaching and learning. TEQSA’s actions will be guided by its current compliance priorities.

    We cannot take action on concerns that are not in our scope of responsibility. Examples include guidance on interpreting a provider’s policies and procedures, or disputes about an individual’s:

    • assessment results or outcomes
    • recognition of prior learning
    • fees and refunds
    • cancellations
    • scholarships.

    There are other organisations who can assist you if a matter is outside TEQSA’s scope of responsibility. The types of matters that fall outside TEQSA's responsibility, and that can be responded to by another organisation, include:

    Resolving a complaint or dispute with a higher education provider

    International students resolving complaints or disputes with private providers about administrative actions or decisions and the related processes

    Concerns about a Vocational Education and Training (VET) course

    Matters relating to HELP loans, including FEE-HELP

    Matters relating to VET FEE-HELP or VET Student Loans

    Complaints about migration agents

    Matters relating to student visa requirements or reporting suspicious activities relating to immigration or citizenship

    3. Raise a complaint or concern

    Please complete our form using the link below.

    We’ll acknowledge receipt of your complaint or concern by email and carefully consider the appropriate response. There are a range of possible outcomes, and these are outlined on our What happens next page.

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  • Overview of changes

    On 13 July 2026, the Higher Education Standards Framework Amendment (Threshold Standards) Instrument 2026 was published on the Federal Register of Legislation.

    Registered higher education providers (providers) are expected to meet the amended standards in the following timeframes:

    1. Amendments in Schedule 1 (racism):
      • All providers to meet the amended standards from 1 January 2027.
    2. Amendments in Schedule 2 (governance):
      • Providers that are listed as ‘Table A providers’ in the Higher Education Support Act 2003 and registered in the 'Australian University' category to meet the amended standards from 1 January 2027.
      • All other providers to meet the amended standards from 1 July 2027.

    The Threshold Standards were revised in response to several reports into the quality of governance in Australia’s higher education sector, and in response to community expectations that providers maintain an educational environment that is safe and inclusive for students and staff at risk of experiencing racism.

    What’s new in the 2026 Threshold Standards?

    Part B of the Threshold Standards is unchanged, except for an additional clause that all providers must meet the requirements of Part A ‘unless otherwise specified’.

    Part A: Standards for Higher Education

    This part of the Threshold Standards has been significantly expanded, with Domain 6 (Governance and Accountability) being extended from 3 sections to 12. Eight of these sections reflect the principles established by the Expert Council on University Governance.

    Additional standards have also been added in Domains 2 (Learning Environment), 3 (Teaching), and 7 (Representation, Information and Information Management).

    Updated standard 2.3.4

    Amendments to standard 2.3.4 establish additional requirements to ensure the safety of students, staff and visitors.

    Updated standard 2.4.3

    Amendments to standard 2.4.3 require providers to engage in continuous improvement of student grievances and complaints processes to ensure transparency and accessibility. Continuous improvement should involve consultation with students and staff.

    New standard 3.2.6

    Section 3.2 has been expanded to require staffing policies that are inclusive and support diversity.

    Updated section 6.1

    Amendments to section 6.1 clarify expectations regarding the responsibilities of the governing body.

    Updated standard 6.2.1

    Amendments to standard 6.2.1 clarify expectations regarding the requirement that provider’s governing body assure itself that the provider is operating lawfully and ethically, that performance is monitored, and that risk appetite and management strategy is defined.

    The standard has also been amended to ensure educational policies and practices support decision making by Aboriginal and Torres Strait Islander people, and respect Aboriginal and Torres Strait Islander knowledge and cultures.

    Updated standard 6.3.1

    Amendments to standard 6.3.1 strengthen expectations regarding the transparency, accountability and independence of academic governance processes and structures.

    New section 6.4

    This section establishes the requirement that all providers develop and maintain a safe and inclusive institutional environment that prevents and responds to racism and other discriminatory conduct, including expectations regarding specific aspects of a provider’s operations where attention to racism is required.  

    New section 6.5

    This section establishes expectations regarding clearly delineated governance structures and accountabilities.

    New section 6.6

    This section establishes expectations relating to the composition and capabilities of a provider’s governing body, the need for continuous improvement in the governing body’s performance, and the training and induction of the governing body’s members to support participation in the governing body’s meetings. Governing bodies are expected to have a culture of fairness, respect, and constructive discussion.

    New section 6.7 (Updated standard 6.1.4)

    This new section establishes the governing body’s responsibility to develop and maintain an institutional environment that has 3 core elements, expanding on the previous requirements in standard 6.1.4.

    New section 6.8

    This new section establishes expectations that a provider’s purpose, strategic and short-term objectives are clear and openly communicated, and performance against these is transparent to stakeholders.

    Additional requirements are outlined for providers registered in the ‘Australian University’ category and listed in Table A in section 16-15 in the Higher Education Support Act 2003 (see ‘Standards that apply to Australian Universities only’ below).

    New section 6.9

    This new section establishes requirements regarding lawful, ethical, responsible operations by providers, which are consistent with their public purpose.

    New section 6.10

    This new section establishes expectations regarding a provider’s consultation and engagement with students, staff and other stakeholders, and outlines expectations for academic decision-making.

    New section 6.11

    This new section establishes governing body accountability for the proactive and effective oversight of risks, and evaluation of risks management processes.

    New section 6.12

    This section applies only to providers registered in the Australian University category that are also listed as Table A providers in section 16-15 of the Higher Education Support Act 2003 (see below).

    Updated standard 7.3.1

    Amendments to standard 7.3.1 add requirements to the repository of publicly available current information providers must maintain to include information on the proportion of governing body members who are elected, and who have public and higher education sector experience. Providers must also include specific information about the number of employees.

    Standards that apply to Australian Universities only

    There are 3 standards that only apply to providers registered in the ‘Australian University’ category in Part B of the Threshold Standards.

    New standard 6.1.5 (updated 6.1.3d)

    Providers registered in the Australian University category are required to undertake an independent review of the effectiveness of the governing body and academic governance process every 5 years, while all other providers are required to undertake one every 7 years.

    New standard 6.8.3

    The governing bodies of providers registered in the Australian University category that are also listed as Table A providers in section 16-15 of the Higher Education Support Act 2003 are required to publish the decisions and outcomes of governing body meetings, details of consultancy spending and any external roles held by Vice Chancellor and senior management, including the management of any perceived or real conflicts of interest.

    New standard 6.12.1

    The governing bodies of providers registered in the Australian University category that are also listed as Table A providers in section 16-15 of the Higher Education Support Act 2003 are required to ensure that Vice Chancellor remuneration is publicly available and meet expectations regarding financial responsibility and alignment with publicly available frameworks, and to have a documented workforce remuneration strategy that is clear and sustainable.

    More information

    Further information about the impact of the new standards on existing assessments will be shared in the near future. If there is an impact on your existing assessment, the relevant assessment team will communicate with you about it.

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  • TEQSA e-News

    Our email newsletter is published 11 times per year via email and LinkedIn.

    Subscribe to our e-News mailing list

    View previous editions

    Date Edition
    30 July 2026 View TEQSA e-News – July
    30 June 2026 View TEQSA e-News – June
    29 May 2026 View TEQSA e-News – May
    30 April 2026 View TEQSA e-News – April
    31 March 2026 View TEQSA e-News – March
    27 February 2026 View TEQSA e-News – February
    23 December 2025 View TEQSA e-News – December
    1 December 2025 View TEQSA e-News – Special edition
    31 October 2025 View TEQSA e-News – October
    17 September 2025 View TEQSA e-News – September
    31 July 2025 View TEQSA e-News – July
    19 June 2025 View TEQSA e-News – June
    28 May 2025 View TEQSA e-News – May
    17 March 2025 View TEQSA e-News – February/March
    17 December 2024 View TEQSA e-News – December
    29 November 2024 View TEQSA e-News – November
    14 October 2024 View TEQSA e-News – October
    26 September 2024 View TEQSA e-News – September
    16 August 2024 View TEQSA e-News – July/August
    25 June 2024 View TEQSA e-News – June
    28 May 2024 View TEQSA e-News – May
    22 April 2024 View TEQSA e-News – April
    22 March 2024 View TEQSA e-News – March
    6 February 2024 View TEQSA e-News – February
    13 December 2023 View TEQSA e-News – December
    16 November 2023 View TEQSA e-News – November
    6 October 2023 View TEQSA e-News – October
    8 September 2023 View TEQSA e-News – September
    9 August 2023 View TEQSA e-News – August
    14 July 2023 View TEQSA e-News – July
    16 June 2023 View TEQSA e-News – June
    11 May 2023 View TEQSA e-News – May
    5 April 2023 View TEQSA e-News – April
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    14 December 2022 View TEQSA e-News – December
    18 November 2022 View TEQSA e-News – November
    21 October 2022 View TEQSA e-News – October
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    10 August 2022 View TEQSA e-News – August
    6 July 2022 View TEQSA e-News – July
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    11 May 2022 View TEQSA e-News – May
    6 April 2022 View TEQSA e-News – April
    15 March 2022 View TEQSA e-News – March
    10 February 2022 View TEQSA e-News – February
    17 December 2021 View TEQSA e-News - December 
    22 November 2021 View TEQSA e-News - November
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    31 January 2020 View TEQSA e-News - January
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    30 May 2018 View TEQSA e-News - May
    2 April 2018 View TEQSA e-News - April
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    8 February 2018 View TEQSA e-News - February

     

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  • Our policies

    TEQSA’s regulatory policies inform the way we undertake our regulatory work. Publication of these policies supports transparency, and helps higher education providers and the public better understand how we approach our responsibilities as Australia’s independent national quality assurance and regulatory agency for higher education.

    View our policies below:

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  • What happens next

    The information TEQSA receives through concerns helps us to identify potential risks of non-compliance with a provider’s obligations under the legislation we administer.

    After you submit a concern

    After submitting your concern, you will receive acknowledgement that it has been received, generally via email if you have provided a contact email address.

    We will review your concern to determine whether it is within our responsibility. If it is not, we will let you know and direct you to the relevant organisation or, with your consent, we may refer the matter to the higher education provider or another government agency.

    For concerns within our responsibility we will carefully consider the risk and issue involved to decide the most appropriate response from TEQSA in the circumstances.

    In some cases, we may contact you for more information to help us consider the concern.

    Possible outcomes

    While we consider all concerns that are brought to our attention, we do not investigate every concern. We take forward those concerns that present the most serious risk to students, or to the quality or reputation of the higher education sector. 

    Depending on the type of concern, we may:

    • contact the provider to ask for information or request that the provider take specific action
    • provide targeted regulatory advice to the provider
    • use the information to inform a future regulatory assessment of the provider
    • broaden the scope of a current regulatory assessment of the provider
    • commence an assessment of the provider to determine if it is complying with its obligations
    • refer the matter to another government agency
    • take no action, keeping a record of the concern for future reference
    • inform the individual who raised the concern to direct the concern to the provider.

    We generally do not advise individual complainants of specific regulatory action we may take with a provider, due to confidentiality obligations.

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