• Statement of Regulatory Expectations: Compliance with workplace obligations

    This statement sets out TEQSA’s regulatory expectations of registered higher education providers to ensure they are meeting their obligations under workplace laws (as defined in section 12 of the Fair Work Act 2009) to their staff.

    In particular, TEQSA expects that all providers will pay their staff correctly and comply with workplace laws and their industrial agreements.

    The regulatory expectations outlined in this document focus on providers’ governance oversight and processes. Providers are expected to prioritise governance models that proactively ensure compliance with workplace obligations.

    TEQSA’s regulatory expectations are consistent with:

    • the provisions of the Higher Education Standards Framework (Threshold Standards) 2021 – most notably that a provider’s governing body is accountable for the provider’s operations (6.1.1)
    • TEQSA’s ongoing concern that some providers have not taken full responsibility to meet their workplace obligations
    • the Fair Work Ombudsman’s (FWO) finding that poor governance arrangements are a key trend in the sector leading to non-compliance with workplace obligations and the underpayment of wages.

    TEQSA’s expectations do not exhaust the actions a provider may take to manage their risks. TEQSA recognises that providers may meet some of these expectations in different ways depending on their staffing arrangements, their industrial agreements, and the requirements of the legislation under which the provider is established. TEQSA’s expectations outline the minimal steps that governing bodies are expected to take to develop a process of continuous improvement to ensure they effectively mitigate risk around meeting their obligations under workplace laws.

    TEQSA’s regulatory expectations

    1. The provider’s governing body obtains independent advice as is necessary to identify and address potential risks related to obligations under workplace laws, including the risk of wage underpayment due to issues in payroll, employment and administrative systems.
    2. The provider’s governing body defines, monitors and reviews roles or offices necessary to effectively manage potential risks to, and ensure compliance with, its obligations under workplace laws. Such roles or offices will include the management, monitoring and review of:
      1. payroll, record keeping and employment systems
      2. delegations of administrative roles and authority
      3. risk management policies and controls, risk appetite frameworks, and cyclical auditing frameworks
      4. financial viability and financial sustainability
      5. compliance with obligations under workplace laws.
    3. The provider’s governing body assures itself and demonstrates that it is operating in compliance with its obligations under workplace laws, including in the operation of its payroll, record keeping and employment systems. In particular, the governing body can assure itself and demonstrate that:
      1. employees are paid correctly, in accordance with the terms of the provider’s industrial agreements
      2. it has considered any necessary independent advice for informed and competent decision making about meeting its obligations under workplace laws
      3. any recommendations from reviews or audits related to obligations under workplace laws have been considered and, where necessary, are being effectively actioned
      4. all delegated offices or committees responsible for ensuring compliance with obligations under workplace laws report clearly and regularly to the governing body
      5. there are mechanisms to ensure formal complaints regarding compliance with workplace laws can be received from staff, students or unions and action taken to address underlying causes
      6. the provider’s management of third-party contracts ensures compliance with obligations under workplace laws
      7. the provider has carefully considered and is addressing all concerns raised by relevant authorities regarding the provider’s compliance with workplace and employment matters, such as sector updates from TEQSA, audit reports by state audit offices, and guidance or direction from the FWO
      8. the provider has promptly informed and positively engaged relevant authorities such as TEQSA and the FWO on any issues identified by the provider
      9. the provider has developed a mature process of self-assurance to mitigate and manage any future wage underpayment matters.
    4. The provider’s governing body takes active and ongoing responsibility for ensuring compliance with all workplace and industrial obligations. It assures itself that robust, fit-for-purpose systems are in place to prevent, detect, and respond to non-compliance, and that these systems are subject to regular oversight and review to manage risk over time. 

    Regulatory scope and implementation of the expectations

    This Statement of Regulatory Expectations applies to all higher education providers. TEQSA expects that all providers will actively work to demonstrate self-assurance in line with the expectations.

    The expectations will be integrated into TEQSA’s regulatory activities, including registration and re-registration processes, and annual compliance and risk assessments. Where necessary, TEQSA will seek evidence of appropriate governance processes that mitigate risks of non-compliance with workplace obligations in accord with these expectations.

    Reporting requirements for Australian Universities

    Beginning in 2026, providers in the ‘Australian University’ provider category will be required to submit annual reports to TEQSA concerning the expectations. Annual reporting will be required for an initial period of 2 years.

    The annual reports will comprise:

    • an attestation by the Vice-Chancellor that the University has met the expectations
    • an index of evidence to support the attestation
    • any other relevant documents, such as an action plan.

    To assist providers with their reporting requirements ahead of the first submission, TEQSA has released guidance and templates for the following:

    Restricting the annual reporting requirements to Australian Universities reflects the findings of the FWO that risks of non-compliance with workplace obligations have been concentrated within this part of the sector. Establishing an initial reporting period of 2 years for Australian Universities also reflects the principles of regulatory necessity, risk, and proportionality.

    Depending upon the sector’s response to risks around workplace obligations, TEQSA may expand the reporting requirements.

    Further information for providers in the Australian University category

    TEQSA will review the first round of reporting and make any necessary adjustments to the reporting process before the second year (2027) of reporting. We will share further updates about any changes in due course. 

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  • Notifications required of providers with authorisation to provide Australian courses offshore

    What is a notification?

    Under subsection 44G(1) of the Tertiary Education Quality and Standards Agency Act 2011 (TEQSA Act), providers with authorisation to provide Australian courses offshore must notify TEQSA if certain events or changes in circumstances occur or are likely to occur.

    Under subsection 44G(3) of the TEQSA Act, authorised providers must notify TEQSA of these events or changes to their offshore delivery arrangements (offshore changes) as soon as they are aware or would reasonably be expected to be aware of the change, and no later than 90 days before the event or change is to occur or is likely to occur.

    These obligations are in addition to those under section 29 of the TEQSA Act regarding material changes.

    Notifications do not constitute an application for approval to implement changes, as approval is not required. However, TEQSA will follow up if it considers there is a risk of non-compliance with the Higher Education Standards Framework (Threshold Standards) 2021 (Threshold Standards).

    Notification types

    Providers must notify TEQSA if:

    • an Australian course delivered by the provider is to be delivered offshore wholly or partly by another entity (offshore third-party agreement) 44G(1)(a)
    • an Australian course delivered by the provider is to be delivered offshore at a new premises (offshore add location) 44G(1)(b)
    • the provider is to commence delivering an Australian course offshore (offshore add course) 44G(1)(c)
    • the provider is to cease delivering an Australian course offshore (offshore remove course) 44G(1)(d).

    How to submit notifications

    Notifications are to be submitted via the Provider Portal. Where appropriate, providers are encouraged to provide targeted evidence in support of a notification.

    TEQSA may request additional information to help contextualise and understand a notification.

    Information to be included in notifications

    Offshore third-party agreement

    Where an Australian course delivered by the provider is to be delivered offshore wholly or partly by another entity, providers are to notify TEQSA including the following information (44G(2)):

    • the date the third-party agreement (TPA) is to come into effect
    • the name(s) of the Australian course(s) of study to be delivered with the third party
    • the address of the offshore premises where the Australian course(s) are/are to be delivered
    • the name of the other entity the agreement is with
    • details of the event or change; these may include:
      • the rationale for the TPA, including how you have assured yourself of your compliance with the Threshold Standards, and how your own policies and procedures will be maintained under the arrangement
      • due diligence you have undertaken
      • key aspects of the TPA including the responsibilities of each provider.

    Where you are entering into an offshore third-party agreement and commencing delivery of an Australian course at a new offshore premises, also submit an Offshore add location notification.

    Where a change to an existing offshore third-party agreement that may significantly affect your ability to meet the Threshold Standards is to occur, has occurred or is likely to occur, including discontinuation of an offshore third-party agreement, please submit a material change notification.

    Offshore add location

    Where an Australian course delivered by the provider is to be delivered offshore at a new premises, providers are to notify TEQSA including the following information (44G(2)):

    • the date delivery is to commence at the new offshore premises
    • the name(s) of the Australian course(s) of study to be delivered at the new offshore premises
    • the address of the new offshore premises where the Australian course(s) are to be delivered
    • where applicable, the name of the other entity the Australian course(s) are to be delivered by or with at the new offshore premises
    • details of the event or change; these may include:
      • the rationale for relocating or adding a new delivery site, including how you have assured yourself the location is suitable to deliver the intended courses, to the intended number of students, while ensuring adequate provision of resources
      • in the case of a relocation, how you have assured yourself impacts to students from the change are appropriately managed.

    The level of detail in the notification should be commensurate with the anticipated impact of the change on students. TEQSA expects more detail to accompany a more impactful change; less detail may accompany a less impactful change.

    Where you are commencing delivery of an Australian course at a new offshore premises and entering into an offshore third-party agreement, also submit an Offshore third-party agreement notification.

    Where delivery of Australian courses at an offshore location is to cease, please submit a material change notification.

    Offshore add course

    Where the provider is to commence delivering an Australian course offshore, they are to notify TEQSA including the following information (44G(2)):

    • the date delivery of the course is to commence
    • the name(s) of the Australian course(s) of study to be delivered
    • the address(es) of the offshore premises where the Australian course(s) are to be delivered
    • where applicable, the name of the other entity the Australian course(s) are to be delivered by or with
    • details of the event or change; these may include:
      • AQF level and qualification type
      • field(s) of education, including broad, narrow, and detailed field codes
      • language the course will be delivered in if other than English
      • where applicable:
        • TEQSA course ID
        • details of any work-based training component
        • details of professional accreditation of the course(s).

    Offshore remove course

    Where the provider is to cease delivering an Australian course offshore, they are to notify TEQSA including the following information (44G(2)):

    • the date delivery of the course is to cease
    • the name(s) of the Australian course(s) of study affected
    • the address(es) of the offshore premises where delivery is to cease
    • where applicable, the name of the other entity the Australian course(s) are delivered by or with
    • details of the event or change; these may include:
      • evidence of communication to students regarding cessation of delivery
      • steps taken to assure compliance with the Threshold Standards
      • evidence of approval of the change by the Academic Board and/or Governing Board
      • transition/teach out arrangements with details of strategies to mitigate disadvantage to students who are impacted by these changes.

    Where cessation of delivery of an Australian course offshore coincides with cessation of delivery of the course onshore, this change will be communicated internally, and submission of a material change regarding cessation of onshore delivery will not be necessary.

    Where you intend to cease delivery of an Australian course accredited by TEQSA, but there will still be students enrolled in the course beyond its current accreditation period, please submit an application for course accreditation in teach out.

    Contact

    If you have any questions about the notification process, please email tne@teqsa.gov.au.

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  • Key considerations for providers preparing a self-assurance report (authorisation to provide Australian courses offshore)

    The self-assurance report is an opportunity for you to articulate and evidence the effectiveness of your systems of self-assurance as they relate to your operational context and the authorisation to provide Australian courses offshore application, thereby demonstrating how you have assured yourself of ongoing compliance with the requirements of the Threshold Standards.

    Outcomes of your self-assurance activities should be used to demonstrate your capacity to identify, mitigate and manage risks to quality and integrity in the provision of Australian courses offshore, and relatedly, to identify and action opportunities for improvement.

    Where you have entered an arrangement with a third party to deliver Australian awards offshore, you must demonstrate effective mechanisms for managing and maintaining quality assurance of all aspects of that arrangement.

    To assist you in preparing your self-assurance report and application, TEQSA has compiled the following list of key considerations relevant to authorisation to offer or confer Australian higher education awards for courses delivered at offshore premises. This is not a definitive list and is intended to support providers in considering (and subsequently demonstrating consideration of) relevant factors and potential areas of risk that may apply to this application type.

    TEQSA recommends that you give regard to the key considerations relevant to your specific context, noting that this is expected to vary from application to application.

    Corporate governance

    Competent governance oversight of and accountability for quality and integrity of all higher education operations, including identification and mitigation of risks and assurance of ongoing compliance with the Threshold Standards, are substantially the same and materially equivalent irrespective of location, and whether delivery is undertaken with a third party. The provider ensures appropriate consideration and ongoing management of:

    • equivalence of delivery and award recognition in-country
    • intersections of and compliance with Australian and offshore laws and regulatory systems (e.g. workplace laws)
    • suitability of delivery models, including third-party arrangements and delegation of responsibilities (e.g. curriculum design, teaching delivery and academic standards, provision of learning resources, assessment)
    • contractual arrangements and governance frameworks, and the application of an institution’s policies and procedures in jurisdictions outside Australia
    • cybersecurity and foreign interference risks, including adhering to Australian privacy laws for offshore cohort data.

    TEQSA recommends that providers consider our guidance notes on Corporate governance and Delivery with other parties, our Transnational Education (TNE) toolkit, and Education’s Transnational Education Guidance Note on Due Diligence.

    Academic governance

    Effective academic oversight and benchmarking of the quality and integrity of teaching, learning, and scholarship, including identification and mitigation of risks, and provision of competent advice to the corporate governing body on academic matters are substantially the same and materially equivalent irrespective of location, and whether delivery is undertaken with a third party. The provider ensures appropriate consideration and ongoing management of:

    • assessment invigilation and learner authentication
    • continuous improvement of delivery informed by cyclic monitoring and review
    • academic integrity monitoring, reporting and improvement, and education for staff and students
    • teacher quality and ongoing professional development and scholarship
    • integrity and fairness in admissions practices, and barriers to participation
    • assessment and granting of credit and recognition of prior learning (RPL).

    TEQSA recommends that providers consider our guidance notes on Academic governance, Academic quality assurance, Academic and research integrity, and Admissions.

    Student participation, support, and experience

    Staffing, learning resources, facilities, support services and the learning environment are sufficient to support student wellbeing and achievement of learning outcomes, and are substantially the same and materially equivalent irrespective of location, and whether delivery is undertaken with a third party. The provider ensures appropriate consideration and ongoing management of:

    • student orientation that facilitates successful transition into study
    • pastoral care and personal and academic support services that are accessible and tailored to the needs of the student cohort
    • student safety and wellbeing, and critical incidents
    • student experience, and mechanisms for handling and resolving grievances and complaints.

    TEQSA recommends that providers consider our guidance notes on Staffing, Learning resources and educational support, Wellbeing and safety, and Grievance and complaint handling.

    As part of your self-assurance report you are expected to self-identify and address any significant risks and opportunities for improvement specific to your individual circumstances. These may include, but not be limited to risks associated with:

    • your regulatory and compliance history, including management of conditions, voluntary undertakings, and any other adverse outcomes from recent regulatory assessments undertaken by TEQSA
    • observations and recommendations made by TEQSA about areas for improvement to support quality enhancement
    • areas of high or heightened risk identified by TEQSA in our annual Provider Risk Assessments (e.g. attrition rates, progression rate, senior academic leaders)
    • recent significant changes, including changes to senior leadership, ownership, third-party arrangements, courses, or organisational structure, or significant events, including media reporting or public attention surrounding an issue at your organisation
    • issues identified by other government and regulatory bodies (e.g. ASQA, Department of Home Affairs), or professional accreditation bodies.

    Further information

    For more information or assistance with preparing an application for authorisation to provide Australian courses offshore, please contact the Transnational Education team at tne@teqsa.gov.au.

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  • Application guide for authorisation to provide Australian courses offshore

    Version 1.0: Effective from 1 January 2026

    Background

    This guide reflects TEQSA’s current process for registered and prospective higher education providers to follow when applying to become an ‘authorised offshore provider’ under Part 3A of the Tertiary Education Quality and Standards Agency Act 2011 (TEQSA Act).

    We are undertaking a review of our regulatory risk framework that will inform the evolution of TEQSA’s regulatory approach. This will ensure regulatory efforts are aligned with the most critical risks that require regulatory intervention, allowing TEQSA to most effectively prioritise our resources and regulatory activities. We are engaging in wider consultation with the sector about a revised regulatory risk and quality assurance framework.

    The best way to stay informed about consultation opportunities and updates about TEQSA’s approach to risk-based regulation is to sign up to our monthly TEQSA e-News update.

    This guide will be updated as we further align our regulatory processes and operations to a revised regulatory risk and quality assurance framework.

    Assessment scope

    Registered and prospective higher education providers seeking to offer or confer Australian higher education awards for courses delivered at offshore premises must apply to TEQSA for authorisation under section 44E of the TEQSA Act.

    TEQSA’s assessment of an application for authorisation to provide Australian courses offshore covers the following standards of the Higher Education Standards Framework (Threshold Standards) 2021 (Threshold Standards):

    Section Standards
    Admission 1.1
    Learning Outcomes and Assessment 1.4
    Qualifications and Certification 1.5
    Facilities and Infrastructure 2.1
    Diversity and Equity 2.2
    Wellbeing and Safety 2.3
    Course Design 3.1.4
    Staffing 3.2
    Learning Resources and Educational Support 3.3
    Academic and Research Integrity 5.2
    Delivery with Other Parties (if applicable) 5.4
    Corporate Governance 6.1
    Corporate Monitoring and Accountability 6.2.1
    Academic Governance 6.3

    If we identify unmitigated risks to quality and integrity in offshore delivery during our assessment that affect standards beyond the specified assessment scope, our regulatory response and assessment will be proportionate to those risks and tailored to the specific circumstances.

    We will contact you if we need more information, or if the scope of our assessment changes, giving you the chance to provide additional details and address our concerns before we reach a decision on the application.

    Please refer to our website for more information about how we regulate.

    Procedural fairness

    TEQSA is committed to affording procedural fairness to applicants before deciding on an application that adversely and directly affects their rights and interests. These include:

    • giving an applicant notice of each prejudicial matter that may be considered against them
    • giving an applicant a reasonable opportunity to be heard on those matters before an adverse decision is made
    • the adverse decision will be soundly based on the facts and issues that were raised during the application process, and this will be apparent in the records of the decision.

    The precise requirements for procedural fairness can vary from one situation to another. The required procedural steps may vary according to the nature of the matter being dealt with and the facts and issues in dispute. The steps TEQSA will take in each situation will be tailored to ensure that they are consistent with procedural fairness requirements that apply to the situation.

    Overview

    Stage 1 Prepare your application
    The evidence requirements for all applications for authorisation to provide Australian courses offshore are specified in this application guide and published on TEQSA’s website. You are encouraged to review relevant resources, published guides and guidance notes in preparing your application.
    Stage 2 Submit your application
    The application must be in the approved form and accompanied by the required evidence and the relevant application fee.
    Stage 3 TEQSA’s assessment
    TEQSA’s assessment team assesses the application and documents its findings. This stage may involve requests for additional information, or an expansion of assessment scope consistent with identified risks.
    Stage 4 Findings and recommendations
    The assessment team makes recommendations to the TEQSA decision maker.
    Stage 5 Decision
    Decision on the application is made by the TEQSA decision maker. TEQSA notifies the applicant of the outcome, and the reasons for the decision.
    Stage 6 Publication
    TEQSA publishes the decision, and the reasons for the decision, on the National Register.

    Application process

    Stage 1: Prepare your application

    In preparing your application, TEQSA highly recommends that you closely review the requirements of the TEQSA Act and Threshold Standards to understand your obligations. The outcomes of your institutional governance and quality assurance processes should demonstrate how you comply with each of these obligations.

    Applications by prospective higher education providers for authorisation to provide Australian courses offshore must be accompanied by an application for provider registration.

    Evidence requirements

    TEQSA has recently revised its approach to the evidence it requires for application-based assessments.

    Our intention is to reduce the required volume of evidence, such that a detailed and comprehensive self-assurance report, together with evidence of oversight of quality and integrity in the recruitment, admission, and support of students, the delivery of Australian courses and conferral of Australian awards offshore, compliance with offshore laws and regulatory systems, and management of third-party arrangements (TPAs) by the peak governing body, will typically be sufficient to demonstrate compliance with the Threshold Standards.

    Where TEQSA establishes that mechanisms for oversight are satisfactorily robust, it should not be necessary to seek further evidence.

    Applications for authorisation to provide Australian courses offshore should include the following evidence:

    • A written submission of no more than 10 pages outlining how the provider’s governing body has assured itself of the integrity of its oversight of quality and integrity in the provision of Australian courses offshore, and that it continues to comply with the Threshold Standards (self-assurance report)
    • An index listing any supporting evidence referenced throughout the self-assurance report (index)
    • Where delivery is to be undertaken with a third party, details of the arrangement including proposed division of responsibilities and quality assurance arrangements, with supporting evidence (third-party arrangement details)
    • A document listing the Australian courses to delivered offshore with their TEQSA course IDs (where accredited by TEQSA), and details of the planned delivery site(s), including: street address, city, state, country, postcode, phone number, website, and whether the delivery site is owned/leased by the provider, or by another provider (course and delivery site details).

    In completing your application, you are asked to submit the documents requested above. Any additional supporting evidence should be listed in the self-assurance report index and made available to TEQSA if requested.

    Self-assurance report

    In preparing the report, you should consider the risks relevant to recruitment, admission, and support of students, delivery of Australian courses and conferral of Australian awards, compliance with offshore laws and regulatory systems, and management of third parties, and individual provider and sector-wide risks to quality and integrity in offshore delivery. We encourage all providers to review the key considerations for providers preparing a self-assurance report for authorisation to provide Australian courses offshore

    Stage 2: Submit your application

    Submitting your application

    Section 44B of the TEQSA Act outlines the requirements for applying for authorisation to provide Australian courses offshore.

    Applications for authorisation to provide Australian courses offshore are to be:

    • In the approved form. The authorisation to provide Australian courses offshore form is available in the Provider Portal.
    • Accompanied by any information, documents and assistance that TEQSA requests. The information and documentation that we request is documented above, unless otherwise specified.
    • Accompanied by the relevant fee. Fees are determined under s158 of the TEQSA Act. Please visit our website for more information on our application fees.

    The application will only be considered received by TEQSA once the approved form, requested evidence and fee payment have been received.

    TEQSA expects that most of the evidence you are referencing in your application and self-assurance report will be existing documents that have been produced and used for internal purposes. We encourage providers to use URLs and hyperlinks where possible for information that we can easily download from your website. We ask that you do not use URLs or hyperlinks for any internal systems, for example, SharePoint or other document management solutions.

    If you are referencing documents that have already been submitted to TEQSA, please identify in the index where this is the case. It will generally be unnecessary to submit these documents again. Please use the naming conventions described in TEQSA’s guide on naming conventions for evidence.

    When the application is ready, submit it to TEQSA via the Provider Portal. Be sure to include:

    • all required information and evidence
    • a signed declaration.

    Providing false or misleading information in an application is a serious offence under the TEQSA Act.

    Confidentiality and accuracy of information

    TEQSA has statutory obligations in relation to confidentiality, however, we operate within a public accountability framework. Where you consider that your information should be treated as confidential by TEQSA, you should contact us before providing the information. For further details, see our approach to confidential information.

    Payment of assessment fees

    After you submit your application, you will receive an invoice as final confirmation of your application and request for payment. Note that TEQSA does not have an online payment facility.

    TEQSA will only commence assessing your application after it has been submitted in the approved form with the requested evidence, and the fee has been paid.

    Application fees do not attract GST. TEQSA’s ABN is 50 658 250 012.

    Stage 3: TEQSA’s assessment

    Section 44C  of the TEQSA Act outlines the process for making decisions on applications for authorisation to provide Australian courses offshore.

    TEQSA will assess whether the application and outcomes described in the supporting evidence confirm continuing compliance with the Threshold Standards.

    TEQSA’s assessment focuses on the effectiveness of the provider’s monitoring, review and improvement processes in ensuring key risks to quality and integrity in the provision of Australian courses offshore are being effectively identified and managed.

    Requests for further information

    TEQSA may request further information, documents or assistance from you throughout the assessment process. For example, you may be asked to provide evidence from your index, address apparent gaps or clarify aspects of your evidence, or explain how certain policies and procedures are implemented in practice. We will ask you to respond to requests for further information via the Provider Portal.

    Should TEQSA request documents that are written in a language other than English, TEQSA will require these to be translated by an authorised translator accredited as a ‘Professional Translator’ for the source language into English by the National Accreditation Authority for Translators and Interpreters (NAATI).

    External advice

    In some circumstances, TEQSA may choose to obtain external discipline or governance advice to assist with our analysis of specific parts of an application. External advice may inform TEQSA’s understanding and assessment of application material but does not form the basis for regulatory decisions made by TEQSA.

    Wherever external advice is sought as part of the assessment process, you will be given an opportunity to state whether you consider there to be a potential or real conflict of interest with any of the proposed suppliers in relation to your application. TEQSA will take this into account before deciding which supplier to engage.

    Site visits

    TEQSA may visit one or more of your delivery sites or headquarters if required. We may conduct these virtually or in-person. At this visit, we may, for example, inspect facilities, equipment and resources, or clarify how relevant procedures, policies and operations are implemented through interviews with key personnel.

    Site visits are another way of collecting evidence, and TEQSA will use observations and discussions held during a site visit in our assessment and decision-making to supplement or validate your written evidence. At the site visit, we may interview various groups including students, staff, and members of corporate and academic boards.

    Assessment timeframes

    TEQSA’s assessment timeframes are subject to a range of factors that can affect the time taken to make our assessments, including:

    • the regulatory history of an existing provider, including the outcomes of previous assessments relevant to the application
    • the strength and relevance of evidence presented by the applicant
    • the risk of non-compliance with the Threshold Standards and the ability of the provider to demonstrate it has mitigated those risks
    • the time taken by the provider to respond effectively to requests for information
    • the level of resourcing available to TEQSA
    • whether an adverse outcome is being considered.

    Enquiries about your application

    TEQSA has specialist contact teams across the agency that are best placed to assist you in a timely and efficient manner when you have a specific enquiry about one of our functions.

    For enquiries relating to applications for authorisation to provide Australian courses offshore, please contact the Assessment Manager handling your application, or the Transnational Education team at tne@teqsa.gov.au.

    Stage 4: Findings and recommendations

    If the assessment team finds that the requirements of the Threshold Standards are met, it will recommend the TEQSA decision maker approve the application.

    If the assessment team finds that the requirements of the Threshold Standards are not met based on identified concerns, and the concerns form the basis for a recommendation to reject the application, we will provide you with reasons for the proposed rejection. Our obligations to notify providers of a proposed rejection are set out in subsection 44C(6) and section 44D of the TEQSA Act.

    The assessment team will review any commentary and information you provide before presenting final recommendations to the TEQSA decision maker.

    Stage 5: Decision

    The TEQSA decision maker will consider the recommendations made by the assessment team and reach a decision. In reaching a decision, the decision maker will have regard to the 3 basic principles for regulation set out in Part 2 of the TEQSA Act. These are regulatory necessity, reflecting risk, and proportionate regulation.

    The TEQSA decision maker may decide to:

    • approve the application
    • approve the application, but impose conditions on the authorisation
      or
    • reject the application.

    When considering whether to impose conditions, or to reject your application the decision maker will consider any representations made by you in response to the reasons set out by TEQSA.

    Notifying you of the decision

    TEQSA will send you a Notice of Decision within 30 calendar days of making a decision to approve or reject your application. The notice will include the details of any conditions placed on the authorisation as part of the assessment outcome.

    In some cases, we may also request further information and/or may notify you of areas that may be explored further in future regulatory processes or compliance activities. TEQSA may also make observations about areas for improvement to support quality enhancement.

    If your application is rejected, or if conditions are imposed on the authorisation as part of the assessment outcome, we will provide you with reasons for the decision and details of any relevant review rights.

    Our obligations to notify providers of our decisions are set out in section 44D of the TEQSA Act.

    Review of decisions

    Certain decisions made by TEQSA are reviewable. Please refer to our website for more information about reviews of TEQSA decisions.

    Cost recovery

    TEQSA is required to fully recover costs for most regulatory activities in accordance with the Australian Government Cost Recovery Policy. The relevant charges for various compliance activities undertaken by TEQSA, including the charges for monitoring compliance with a condition or voluntary undertaking imposed on a registration, course accreditation, or authorisation to provide Australian courses offshore are set out on the part of TEQSA’s website concerning the registered higher education provider charge (RHEP charge).

    Stage 6: Publication

    Public report

    TEQSA normally publishes reports of all decisions about provider registration, course accreditation, and authorisation to provide Australian courses offshore to facilitate transparency of our processes, regulatory decisions and the reasons for those decisions.

    A public report contains the name of the applicant to which the decision relates, the decision that has been made and the main reasons for the decision, and the legislative provision(s) which were the subject of the findings that informed the decision. If your application is rejected or conditions are imposed on the course, TEQSA will consider any feedback you may have given on the draft public report before this is published on the National Register.

    Refer to TEQSA’s policy about public statements on TEQSA’s regulatory decisions and processes for more information on our approach.

    Updating the National Register

    Where an application has been approved, or where review rights have expired following a decision to reject an application or to impose conditions, the relevant entry on the National Register will be updated. Where conditions are imposed on the authorisation to provide Australian courses offshore as an outcome of the assessment, details of those conditions will also be published.

    Please refer to our website to access the National Register.

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  • How to apply for authorisation to provide Australian courses offshore

    Registered and prospective higher education providers may apply to TEQSA for authorisation to offer or confer Australian higher education awards for one or more offshore provided Australian courses of study.

    Applications must be submitted using the approved online application form through the Provider Portal, include all information requested, and be accompanied by the applicable fee. See more information on our fees page.

    The application will only be considered received by TEQSA once the approved form, requested evidence and fee payment have been received.

    Application guide for authorisation to provide Australian courses offshore

    It is essential that providers read the application guide for authorisation to provide Australian courses offshore before submitting an application. The application guide explains the application process, sets out the required evidence that will need to be submitted with each application, and provides guidance in preparing the application.

    Key considerations for providers preparing a self-assurance report (authorisation to provide Australian courses offshore)

    All providers are required to prepare and submit a self-assurance report as part of an application for authorisation to provide Australian courses offshore. This report should demonstrate the effectiveness of a provider’s self-assurance processes in monitoring, managing and mitigating risks to quality and integrity in the provision of Australian courses offshore including to recruitment, admission and support of students, delivery of Australian courses and conferral of Australian awards, compliance with offshore laws and regulatory systems, and management of third parties as an integral part of their day-to-day operations.

    Guidance on what TEQSA recommends providers consider in preparing the report is available on our website.

    Further information

    For more information or assistance with preparing an application for authorisation to provide Australian courses offshore, please contact the Transnational Education team at tne@teqsa.gov.au
     

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  • Contact us

    Provider enquiries

    Provider enquiries can be directed to:

    General enquiries

    General enquiries can be directed to:

    Reporting academic cheating services

    Use this form to report a suspected illegal academic cheating service or website

    Complaints or concerns

    To raise a complaint or concern about a provider, visit our Raising a complaint or concern page.

    National Relay Service

    If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service.

    Postal address

    TEQSA
    GPO Box 1672
    MELBOURNE VIC 3001

    Media enquiries

    Visit our Media Centre.

    Request a TEQSA speaker

    TEQSA welcomes the opportunity to speak at higher education, government and regulatory or quality assurance events.

    To request a TEQSA speaker, please complete our online form for a response within 5 working days.

    Key contacts at TEQSA (for providers)

    TEQSA has specialist contact teams across the agency that are best placed to assist you in a timely and efficient manner when you have a specific enquiry. 

    Provider portal

    If you have a query about the provider portal, contact the TEQSA Enquiries Management team at providerenquiries@teqsa.gov.au.

    More information is available on our Provider portal page

    TEQSA social media

    Twitter/X logo @TEQSAGov
    Linkedin icon Tertiary Education Quality and Standards Agency
    YouTube icon TEQSAGov
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  • Provider enquiries help and support

    On 1 April 2025, TEQSA implemented a new centralised enquiries approach that will deliver greater benefits for registered higher education providers.

    TEQSA’s Enquiries Management team is now the dedicated first point of contact for all new provider enquiries.

    Providers making a future enquiry should use the following contact details:

    TEQSA will aim to respond provider enquiries within 5 business days. Complex enquiries may take longer, however we will keep you updated and informed on our progress including when additional time is needed.

    The shift to a centralised model, foreshadowed during our service charter consultation in 2024, reinforces TEQSA’s commitment to deliver high-quality and timely service to the higher education sector.

    With the release of our updated service charter later this year, TEQSA remains focused on continuous monitoring and review to strengthen our service and approach to stakeholder engagement.

    More information

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  • TEQSA e-News

    Our email newsletter is published 11 times per year via email and LinkedIn.

    Subscribe to our e-News mailing list

    View previous editions

    Date Edition
    23 December 2025 View TEQSA e-News - December
    1 December 2025 View TEQSA e-News - Special edition
    31 October 2025 View TEQSA e-News - October
    17 September 2025 View TEQSA e-News - September
    31 July 2025 View TEQSA e-News - July
    19 June 2025 View TEQSA e-News - June
    28 May 2025 View TEQSA e-News - May
    17 March 2025 View TEQSA e-News - February-March
    17 December 2024 View TEQSA e-News - December
    29 November 2024 View TEQSA e-News - November
    14 October 2024 View TEQSA e-News - October
    26 September 2024 View TEQSA e-News - September
    16 August 2024 View TEQSA e-News - July/August
    25 June 2024 View TEQSA e-News - June
    28 May 2024 View TEQSA e-News - May
    22 April 2024 View TEQSA e-News - April
    22 March 2024 View TEQSA e-News - March
    6 February 2024 View TEQSA e-News - February
    13 December 2023 View TEQSA e-News - December
    16 November 2023 View TEQSA e-News - November
    6 October 2023 View TEQSA e-News - October
    8 September 2023 View TEQSA e-News - September
    9 August 2023 View TEQSA e-News - August
    14 July 2023 View TEQSA e-News - July
    16 June 2023 View TEQSA e-News - June
    11 May 2023 View TEQSA e-News - May
    5 April 2023 View TEQSA e-News - April
    7 March 2023 View TEQSA e-News - March
    7 February 2023 View TEQSA e-News - February
    14 December 2022 View TEQSA e-News - December
    18 November 2022 View TEQSA e-News - November
    21 October 2022 View TEQSA e-News - October
    19 September 2022 View TEQSA e-News - September
    10 August 2022 View TEQSA e-News - August
    6 July 2022 View TEQSA e-News - July
    8 June 2022 View TEQSA e-News - June
    11 May 2022 View TEQSA e-News - May
    6 April 2022 View TEQSA e-News - April
    15 March 2022 View TEQSA e-News - March
    10 February 2022 View TEQSA e-News - February
    17 December 2021 View TEQSA e-News - December 
    22 November 2021 View TEQSA e-News - November
    20 October 2021 View TEQSA e-News - October
    27 August 2021 View TEQSA e-News - August
    27 July 2021 View TEQSA e-News - July
    28 May 2021 View TEQSA e-News - May
    30 April 2021 View TEQSA e-News - April
    26 March 2021 View TEQSA e-News - March
    25 February 2021 View TEQSA e-News - February
    22 December 2020 View TEQSA e-News - December
    26 November 2020 View TEQSA e-News - November
    29 October 2020 View TEQSA e-News - October
    30 September 2020 View TEQSA e-News - September
    25 August 2020 View TEQSA e-News - August
    3 July 2020 View TEQSA e-News - July
    11 May 2020 View TEQSA e-News - May
    13 March 2020 View TEQSA e-News - March
    31 January 2020 View TEQSA e-News - January
    20 December 2019 View TEQSA e-News - December
    19 November 2019 View TEQSA e-News - November
    19 September 2019 View TEQSA e-News - September
    20 August 2019 View TEQSA e-News - August
    15 July 2019 View TEQSA e-News - July
    04 June 2019 View TEQSA e-News - June
    29 April 2019 View TEQSA e-News - April
    27 March 2019 View TEQSA e-News - March
    14 February 2019 View TEQSA e-News - February
    18 December 2018 View TEQSA e-News - December
    23 November 2018 View TEQSA e-News - November
    31 October 2018 View TEQSA e-News - October
    28 September 2018 View TEQSA e-News - September
    23 August 2018 View TEQSA e-News - August
    10 July 2018 View TEQSA e-News - July
    30 May 2018 View TEQSA e-News - May
    2 April 2018 View TEQSA e-News - April
    8 March 2018 View TEQSA e-News - March
    8 February 2018 View TEQSA e-News - February

     

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