Service charter review



Our service charter sets out our commitment to everyone who deals with us. This includes higher education providers, current and prospective students at Australian higher education providers, members of the public, employers, government agencies, other regulators, experts and peak bodies with responsibility for representing the sector we regulate.  

TEQSA's service charter acknowledges these different relationships and commits to a number of principles for responsive service. 

We are now consulting with the sector to update our TEQSA service charter, following feedback received in 2022. 

Relationship with the fees and charges consultation 

Our service charter was last updated in July 2020. Since then, TEQSA has transitioned to an increased cost recovery model in accordance with the Australian Government Cost Recovery Policy

Given the relationship between our application-based regulatory activities for higher education providers and our service charter, we considered it timely to commence this review alongside our annual fees and charges and consultation, which runs until 25 September 2023. 

See: Fees and charges consultation


The first stage of our service charter review was a stakeholder survey, which closed on Monday 25 September 2023.

Insights from the survey will help us to develop a draft service charter, which we will release for further comment at a later date. Following this consultation, TEQSA will consider stakeholder feedback before adopting our revised service charter.

Keep informed

You can sign-up to receive email updates about our service charter review. We will also share information in our monthly e-News and via our social media channels.

Contact us

If you have any questions about this review, please email us at  

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