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When TEQSA can’t take action

Raising a concern
When TEQSA cannot take action on a concern We cannot take action on concerns that are outside our regulatory responsibility.

When to go directly to the provider

Some examples of matters outside our responsibility that should be raised with the provider are: 

  • matters of academic judgement, such as examination results
  • requests for providers to re-mark work
  • disputes with the provider about recognition of prior learning
  • guidance on interpreting a provider’s policies and procedures
  • concerns regarding fees, refunds or cancellations, scholarships/financial assistance.

When to go to another organisation

Some examples of matters outside our responsibility that should be raised with another organisation are: