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Raising a complaint or concern - online form

Check the National Register for higher education providers regulated by TEQSA.

Your contact details

Providing your name and contact details is optional. 

You may choose to remain anonymous. Please note that we determine how to proceed with concerns based on the quality of the information we have available. If you remain anonymous, we cannot contact you if we need more information. 

Details of your concern

We refer to complaints or allegations of non-compliance we receive about providers as concerns.

TEQSA can only take action on concerns that relate to our regulatory responsibility.

Read more about what TEQSA can take action on and can’t take action on.

If there is an immediate personal threat or an individual has been a victim of harm, you should first contact the police. You may then follow this process to raise a concern with TEQSA.

Provide as much detail as possible. Useful information includes the nature of your concern and potential consequences; relevant events, dates, and names of people involved; documents, evidence and communications that relate to your concern.
This may include documents, evidence and communications that relate to your concern; copies of relevant policies or procedures; evidence of the outcome of any complaint and appeal processes.
Files may take about one minute to upload.
Files must be less than 100 MB.
Allowed file types: gif jpg jpeg png rtf html pdf doc docx ppt pptx xls xlsx avi mov mp3 wav.
Files may take about one minute to upload.
Files must be less than 100 MB.
Allowed file types: gif jpg jpeg png rtf html pdf doc docx ppt xls xlsx avi mov mp3 wav.
Files may take about one minute to upload.
Files must be less than 100 MB.
Allowed file types: gif jpg jpeg png rtf pdf doc docx ppt pptx xls xlsx avi mov mp3 wav.

Please refer to our Before you raise a concern page.

If you have accessed the higher education provider’s formal complaints handling process, provide detail on the status and outcome.
If you have opted for an independent, third party review, provide detail, including the name of the third party, the status and outcome. For all other instances, provide detail on what steps you have taken to resolve your concern.

Please refer to our Before you raise a concern page.