Details of your concern
We refer to complaints or allegations of non-compliance we receive about providers as concerns.
TEQSA can only take action on concerns that relate to our regulatory responsibility.
Read more about what TEQSA can take action on and can’t take action on.
If there is an immediate personal threat or an individual has been a victim of harm, you should first contact the police. You may then follow this process to raise a concern with TEQSA.
Provide as much detail as possible. Useful information includes the nature of your concern and potential consequences; relevant events, dates, and names of people involved; documents, evidence and communications that relate to your concern.
If you have accessed the higher education provider’s formal complaints handling process, provide detail on the status and outcome.
If you have opted for an independent, third party review, provide detail, including the name of the third party, the status and outcome.
For all other instances, provide detail on what steps you have taken to resolve your concern.
Consent to disclose to another government agency (where applicable)
Referring your concern to another agency will involve disclosing your personal information to that agency. By agreeing to TEQSA referring your concern to another agency, you consent to TEQSA disclosing the personal information in this form to that agency. If you do not agree to TEQSA referring your concern to another agency, TEQSA will not be able to send your information to another agency best placed to consider it.