Raising a complaint or concern - online form | Tertiary Education Quality and Standards Agency

Name of the higher education provider (mandatory)

Check the National Register for higher education providers regulated by TEQSA.

Other

Your contact details

Providing your name and contact details is optional.

You may choose to remain anonymous. Please note that we determine how to proceed with concerns based on the quality of the information we have available. If you remain anonymous, we cannot contact you if we need more information.

First name

Last name

Preferred phone number

Details of your concern

We refer to complaints or allegations of non-compliance we receive about providers as concerns.

TEQSA can only take action on concerns that relate to our regulatory responsibility.

Read more about what TEQSA can take action on and can’t take action on.

If there is an immediate personal threat or an individual has been a victim of harm, you should first contact the police. You may then follow this process to raise a concern with TEQSA.

Describe your concern (mandatory)

Provide as much detail as possible. Useful information includes the nature of your concern and potential consequences; relevant events, dates, and names of people involved; documents, evidence and communications that relate to your concern.

Name of the course of study that is relevant to your concern (as applicable)

Name of the campus location that is relevant to your concern (as applicable)

Do you wish to upload any files that relate to your concern? (mandatory)

This may include documents, evidence and communications that relate to your concern; copies of relevant policies or procedures; evidence of the outcome of any complaint and appeal processes.

Yes

Upload a file

Files may take about one minute to upload.
Files must be less than 100 MB.
Allowed file types: gif jpg jpeg png rtf html pdf doc docx ppt pptx xls xlsx avi mov mp3 wav.

Do you have more than one file to upload? (mandatory)

Yes

Upload a second file

Files may take about one minute to upload.
Files must be less than 100 MB.
Allowed file types: gif jpg jpeg png rtf html pdf doc docx ppt xls xlsx avi mov mp3 wav.

Do you have another file to upload? (mandatory)

Yes

Upload a third file

Files may take about one minute to upload.
Files must be less than 100 MB.
Allowed file types: gif jpg jpeg png rtf pdf doc docx ppt pptx xls xlsx avi mov mp3 wav.

Have you raised the concern with the provider?

Yes

Please refer to our Before you raise a concern page.

Describe the steps you have taken to resolve your concern with the provider

If you have accessed the higher education provider’s formal complaints handling process, provide detail on the status and outcome.

Have you sought an independent, third party review?

Yes

Describe the detail of any third party review or other steps you have taken to resolve your concern

If you have opted for an independent, third party review, provide detail, including the name of the third party, the status and outcome. For all other instances, provide detail on what steps you have taken to resolve your concern.

Please refer to our Before you raise a concern page.

Are you 18 years of age or over? (mandatory)

Yes

The material in this form is true and correct to the best of my knowledge and belief. I understand that giving false or misleading information is a serious offence. (mandatory)

Yes

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