What happens next

The information TEQSA receives through concerns helps us to identify potential risks of non-compliance with a provider’s obligations under the legislation we administer.

After you submit a concern

After submitting your concern, you will receive acknowledgement that it has been received, generally via email if you have provided a contact email address.

We will review your concern to determine whether it is within our responsibility. If it is not, we will let you know and direct you to the relevant organisation or, with your consent, we may refer the matter to the higher education provider or another government agency.

For concerns within our responsibility we will carefully consider the risk and issue involved to decide the most appropriate response from TEQSA in the circumstances.

In some cases, we may contact you for more information to help us consider the concern.

Possible outcomes

While we consider all concerns that are brought to our attention, we do not investigate every concern. We take forward those concerns that present the most serious risk to students, or to the quality or reputation of the higher education sector. 

Depending on the type of concern, we may:

  • contact the provider to ask for information or request that the provider take specific action
  • provide targeted regulatory advice to the provider
  • use the information to inform a future regulatory assessment of the provider
  • broaden the scope of a current regulatory assessment of the provider
  • commence an assessment of the provider to determine if it is complying with its obligations
  • refer the matter to another government agency
  • take no action, keeping a record of the concern for future reference
  • inform the individual who raised the concern to direct the concern to the provider.

We generally do not advise individual complainants of specific regulatory action we may take with a provider, due to confidentiality obligations.

For more information about our approach see our Complaints about providers policy.

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