Raising a complaint or concern

Complaints are an important source of information for TEQSA to ensure that higher education providers comply with their regulatory obligations.
We refer to complaints or allegations of non-compliance we receive about providers as concerns.
We take all concerns seriously – we record, acknowledge receipt, and carefully consider all concerns to decide the appropriate response in the circumstances.
When TEQSA can take action
When TEQSA can’t take action
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We cannot take action on matters that are outside our area of responsibility. Read more about the type of concerns we can’t take action on |
Before you raise a concern
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How to raise a concern
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Submit your concern using our online form.
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What happens next
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Read more on how TEQSA manages concerns and possible outcomes |