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How to raise a concern

Raising a complaint or concern
How to raise a concern To raise a concern with TEQSA, submit your concern using our online form.

1. Provide as much information as possible

Useful information includes:

  • the name of the provider, course name and campus (as applicable)
  • the nature of your concern and potential consequences
  • relevant events, dates, and names of people involved
  • description of the steps taken to resolve the concern with the provider
  • description of any relevant third party review process.

2. Provide evidence to support your concern

This may include: 

  • documents, evidence and communications that relate to your concern
  • copies of relevant policies or procedures
  • evidence of the outcome of any complaint and appeal processes. 

Disclosure to the provider or another government agency

We will usually only disclose your personal information outside of TEQSA, for example to the higher education provider or another government agency, with your consent. When you submit a concern using the online form, we will request your consent to disclose the personal information you provided in the concern to the provider and/or to another government agency (where applicable). This consent is voluntary. 

For information on privacy and how we handle personal information, see TEQSA’s privacy policy.

Anonymous concerns

While we accept anonymous concerns, we determine how to proceed with concerns based on the quality of the information we have available. For concerns received anonymously, TEQSA cannot contact you if we need more information and may not be able to taken any action.

Whistleblowers 

There are no specific whistleblowers protections under the TEQSA Act. If you have a complaint and are seeking whistleblower protections, you may wish to consider making a complaint in accordance with other legislative frameworks, rather than to TEQSA. For example:

  • complaints made by current public sector employees of a public higher education provider may be eligible for whistleblower protections in accordance with the applicable law under the Commonwealth or State public disclosure legislation. Note employees of private providers are not covered under these protections
  • complaints about providers that are companies registered with ASIC may also be eligible for whistleblower protections if they make a qualifying disclosure to ASIC or another eligible recipient. For guidance on this, including what is meant by a qualifying disclosure and who is an eligible recipient, see the ASIC website.