• Belonging, academic integrity and my international students

    Banner with the text: Academic integrity toolkit: Case study

    Author: Dr Katherine Sugars, Murdoch University

    Focus area: Partnering with students

    Academic misconduct is a wicked problem; we need a cornucopia of strategies. I find building a sense of belonging can reduce ad hoc misconduct risks and has a positive effect on student commitment to academic integrity — individually and as a social group norm. Designing a learning space around belonging has multiple other benefits. It:

    • helps students engage and dive into novel learning experiences
    • strengthens relationships and trust
    • enhances individual wellbeing.

    The more my students teach me about their worldview, the more I can make sense of their experiences and actions. I can then be more purposeful in my unit design and teaching and improve outcomes. I am not the only one who finds that increased agency in a more predictable learning space inspires commitment to learning and group wellbeing. In the context of academic integrity, this can mean to do what is right and fair for everyone, and cooperate with group rules, until they become second nature: Just what we do here.

    I teach an academic skills unit for international master’s students, typically those who have newly arrived in Australia. Most of my students are Bhutanese with an eclectic mix of other nationalities; differences matter, as do common woes. The challenge is to build a shared identity and a classroom experience that is flexible and engaging but includes non-negotiables — in this case academic integrity. Students must adapt, but I can too (within policy constraints). I can build bridges, move boundaries, re-order priorities, be responsive to shifting needs of cohorts and individuals, and I can see myself as one of “us” while we journey together.

    Coming to Australia to earn a degree is a big transition. It is not just logistics, culture shock or even homesickness — it is social standing and security in their understanding of the world and their place in it. Former professionals work as Uber drivers, cleaners or in aged care and struggle to pay rent. Expectations and reality are far apart. The rules seem to make life harder and more confusing. It takes time to regain stability, self-confidence and belongingness, and this comes from finding agency, choosing our own actions and learning what to expect in response.

    How can this understanding influence unit design and class activities?

    First, I design for and teach whole human beings, who are courageous and capable, and who are dealing with a lot of stuff right now. Be kind and empathetic, actively affirm this shared experience. I use their life experience as a topic for class activities and assessments. I resist saying everyone is in the same boat, even though it is true, because this diminishes their experience and is disempowering, a conversation stopper (as are judging and fixing). I try not to think “they made their choice” even when I am mad at them, because this happened in the past and can’t be fixed. It is useful for judging but not problem solving (same with “should” and “should have”).

    I provide all the stability and predictability I possibly can. Help them build a connected support structure, in class, on the learning management system (LMS), within the university and with classmates, friends and family. Stabilise their learning environment. Not in a rigid way, but rather a routinely engaging, welcoming, easy-to-participate and fun way. Remove unnecessary barriers and make acting the way you hope the easiest and most rewarded choice. Attendance is the first step in relationship building and, oh yes... learning. I see myself as a key support person. The more students sense I care for them, the more they commit to genuine engagement in my unit. I try to make it easy to get it right.

    Global grand challenges and real-life experiences make great topics for practicing academic skills. There is no right (or wrong) answer and they offer something for everyone to engage with. When giving feedback on weekly journal writing I will often engage with the substance of a student's entry as well as the scholarship. I recall meeting with a student who I had given 5 fails in a row to. I was repeating my mantra, “I want to hear your voice”, and he suddenly looked at me in wonder and said “you really care about what I have to say.” It was a moment. He submitted some brilliant persuasive writing after that. Plus, we were both much happier. The fails weren’t because he couldn’t, or was lazy or entitled, they were because he did not value the activity enough and part of that was because he thought I didn’t value him.

    I have had to rethink my priorities. I value genuine voice over polished grammar and spelling (it can be hard to convince students this is true and that it will be reflected in their marks). I value integrity far more than due dates. I recall brainstorming in class “what to do when there is 2 hours until your assignment is due and you haven’t started”. We filled a whole whiteboard (including use ChatGPT, copy from a friend and outsource) and I still needed to be the one to suggest “ask for an extension.” 
    Bhutanese students have a deep respect for their elders and their teachers, and this can create strange situations where they employ a work-around when I expect them to ask directly. I try to predict when this might happen, with my crystal ball, and be explicit (repeatedly) that questioning is allowed, nay, rewarded and rewarding! I even model being wrong. It may be painful but it's good for my soul. In fact, it is hard to critically engage at all unless you allow yourself to question others and welcome questions without defensiveness.

    I encourage even the smallest risk-taking when it comes to learning. I read in a student portfolio that her tutor simply saying her comment in class was excellent changed her whole outlook: her confidence, her commitment to the work and her joy in challenging herself. The risk-taking doesn’t have to be content-related. My Bhutanese students have a wicked sense of humour and are — a surprise at first — fiercely competitive. We play games. Not all students find ‘Fruit salad’ fun, so I’m told in feedback, but laughter and movement change everything. A student might be too anxious to contribute an idea to a group discussion but happy to hip-check me over the last free chair — a step in the right direction, I say. For some students who remain quiet in class, we may dialogue privately via their weekly portfolios - their creations, my responses. Building trust and allowing a safe learning space to conquer anxiety about being judged by others. Silently can be an equally valuable way to conduct an interpersonal learning and teaching relationship.

    I make every effort to reduce risk and tragic consequences of mistakes, while establishing a clear cause and effect expectation for misconduct. Early, low-stakes, formative assessment (and best four of five fortnightly submissions) allows for early zeros. I find a zero is remarkably effective individual feedback and normative boundary setting. High-stakes assessments are high security. This minimises my own uncertainty and errors, and lowers the risk of unit failure from one mistake.

    I try to be explicit with students about what I expect when it comes to academic integrity —the principle is easy, the details are harder. It is a fuzzy line, because I want them to develop their own good judgement about the use of generative artificial intelligence (gen AI) and collaborating with group members. Both can be valuable, both can enhance learning. Errors in judgement can be teaching moments. But deliberately misrepresenting authorship draws a penalty, as does carelessly misrepresenting authorship with the attitude that it does not really matter. I aim to pick it up every time. I’m delusional, I know (I’d love to know my actual hit and miss ratio).

    Creating a fun, safe learning space that belongs to everyone helps each student take social and cognitive risks. When I ask students what tempts them to cheat, they say time pressure, not understanding requirements, thinking they will get a better mark and life being overwhelming. I can lessen some of these drivers with technical fixes, but student feedback consistently and overwhelmingly says that knowing their contribution to the group is valued and being supported as a human being, is what they value most. Students report being motivated by this sense of inclusion and mutual regard to have self-confidence and maintain integrity when hurdles appear.

    Key lessons or points for implementation

    • Reduce disorientation by providing stability and a shared group identity, have fun together, establish academic integrity as a group norm.
    • Reassess priorities, be clear and strong on what matters.
    • Encourage learning risks, make it safe, make it personal. Make it the best and most enjoyable option for the student to do the work themselves.
    • Back-up plan: Stick to your word and penalise academic misconduct.
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  • Individual support appointments for academic integrity breach education

    Banner with the text: Academic integrity toolkit: Case study

    Authors: Fiona Perry, Dr Anu Sharma, Associate Professor Michelle Cavaleri (Dean, Academic), Margaret Redestowicz, Education Centre Australia Higher Education.  

    Focus area: Academic integrity education

    Education Centre Australia’s Higher Education division (ECA HE) comprises the Asia Pacific International College (APIC), offering business, project management and IT programs; the College of Health Science (CHS), specialising in health management programs; and, the Higher Education Leadership Institute (HELI), delivering eLearning and research programs. While operating as separate institutions, these entities work closely together, leveraging shared staff, resources and knowledge.

    Our student body is predominantly international, representing diverse cultural and educational backgrounds from the Indian subcontinent (India, Nepal, Pakistan, Bangladesh), Africa (Kenya, Ghana, Zimbabwe), South America (Brazil, Colombia, Argentina) and Asia-Pacific (Philippines, Indonesia, China, Fiji), alongside a smaller cohort of domestic students.

    These diverse backgrounds can create academic challenges that require targeted support. International students often come from educational systems with different approaches to collaboration, citation and source usage, making it challenging for them to navigate the specific academic integrity expectations and research standards of our institution.

    To better support students reported for academic integrity breaches, ECA HE implemented a proactive booking system that automatically offers individual support appointments with learning advisors. These appointments were offered in addition to the usual penalties such as redoing the academic integrity module, resubmitting work and other penalties in line with our Academic Integrity Policy and Procedure. These appointments aim to:

    • gain a better understanding of student circumstances that contribute to academic integrity breaches
    • provide personalised support addressing specific resubmission requirements and underlying causes to prevent future breaches
    • share relevant implications with appropriate stakeholders including unit coordinators, course coordinators and learning designers.

    Appointments typically take between 20 and 45 mins and students can pick a time and mode that suits them either online or face-to-face. To set up the appointments we created a new booking system that links to the academic integrity breach database to automate invitations to students who are reported. ECA HE developed training for staff on best practice for conducting appointments. This training covered record keeping, aims and goals of the sessions, tools and techniques that can be used and common challenges, with suggested strategies to overcome these. Furthermore, an example video of a consultation was created. The video is annotated to demonstrate effective strategies advisors can use.

    Key lessons or points for implementation

    1. Students reported for academic integrity breaches frequently require significant training in how to access library resources and websites, and navigate digital platforms such as academic support websites, the learning management system and Turnitin.  Academically, students need support building essential skills such as paraphrasing and referencing. Furthermore, students want guidance on the ethical use of generative artificial intelligence (gen AI).
    2. In relation to wellbeing, students seek support for mental health concerns and assistance with managing health concerns. Students often present to appointments with challenges related to their socioeconomic and personal circumstances, including housing instability, employment pressures and financial difficulties, all of which can interfere with their ability to engage fully in their academic work. Advisors sometimes need to show students how to apply for special consideration and extensions. Staff need to be up to date on what supports are available and how to refer students.
    3. Staff delivering individual consultations need training on how to best support students. This includes tailoring sessions to individuals and scaffolding and modelling the use of library and academic support resources. These staff also need to be equipped to deal with the multitude of wellbeing issues that can come up when working closely with individual students.
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  • The benefit of using structured questions and evidence to investigate alleged plagiarism by first-year students

    Banner with the text: Academic integrity toolkit: Case study

    Author: Guy Curtis, University of Western Australia

    Focus area: Academic integrity breach decision-making

    For about 3 years I acted as the academic staff member within my School and was responsible for dealing with cases of alleged student academic misconduct. In my School there were large first-year psychology units that often had enrolments of around 1,000 students.  The first edition of the TEQSA Academic Integrity Toolkit included a guide to substantiating contract cheating, within which is “An investigator template for conducting a student academic integrity interview”. I decided to use this template for interviews with students who were reported by their first-year psychology unit coordinators for plagiarism.

    Looking at text-matching software (for example, Turnitin), it was often the case that first-year students had either failed to indicate quoted text with quotation marks and page numbers or failed to provide name and date citations on paraphrased text. Two questions in the Toolkit’s interview guide were particularly helpful in working out whether students misunderstood referencing rules, misapplied referencing rules or understood referencing rules and chose not to follow them:

    1. What referencing system/style did you use?
    2. In the referencing system you used, are there any differences in how quotes and paraphrased material should be represented?

    Students in first-year psychology would typically answer the first question with “APA style”. Their answer to the second question usually aligned with the errors in citations and referencing that were apparent in their assignment. For example, if a student had verbatim quotes without quotation marks, but with a name and date in brackets afterwards, they would usually say that the way to cite a quote is to put a name and year in brackets after it. This answer would reveal that they were trying to do the right thing, but didn’t understand that quotes had to be cited differently from paraphrased material. Similarly, students without citations on paraphrased materials might say that citations were only needed for quotes. First-year students’ answers to these structured questions often helped to foster educational conversations about citation rules and allowed me to direct them to relevant information about citation and writing.

    In units of 1,000 students, some will miss, or misunderstand, information about academic integrity without any intention of plagiarising or gaining an unfair advantage by doing so. When such students end up being referred for investigation into alleged misconduct, it can undoubtedly be stressful for them. Confronting students with accusations, rather than asking questions that seek to understand how their assessments were written, may exacerbate such stresses. The benefit of good questions in identifying educational gaps means that perceived punitive processes can be turned into teachable moments. At the same time, recording within the university system that these conversations had taken place meant that, going forward, ignorance of the rules could not be used as an excuse by the same students for future instances of plagiarism.

    Key lessons or points for implementation

    • A structured approach for investigating allegations of academic misconduct is crucial.
    • Using questions that allow investigators to seek information, rather than making allegations or assumptions leads to better outcomes.
    • Plagiarism among first-year students is often a case of misunderstanding or misapplying rules. An allegation of plagiarism for first-year students can often be a chance to correct misunderstanding via one-on-one educational conversations.
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  • A guide for creating academic integrity resources for international students in Australian higher education

    Research shows that international students, particularly those whose first language is not English, need additional support when studying in Australia to learn and apply academic integrity rules and avoid academic misconduct. This brief guide contains tips and suggestions for creating academic integrity resources and awareness campaigns for international students. The guide also offers practical strategies and templates for developing effective academic integrity resources and awareness campaigns targeted at this group.

    Key considerations for international student academic integrity campaigns

    1. Use clear, simple English and provide translated versions in written formats.
    2. Intervene early and repeatedly, make sure that messaging is delivered pre-enrolment, at enrolment, and subsequently.
    3. Use multiple channels to meet students where they are, including orientation sessions, student accommodation, websites used by students, social media, on-campus locations such as international student offices/spaces, libraries, and other common areas.
    4. Highlight available support to create engagement and assuage anxiety, normalise help-seeking.
    5. Create a bespoke international student academic integrity information website for your institution.
    6. Direct students to your international student academic integrity information website via a flyer/poster and/or online campaign.
    7. Offer workshops and drop-in sessions on academic integrity for international students.

    Example poster/flyer/website campaign

    Use on-campus and/or online posters or flyers to catch students’ attention and direct them to bespoke international student academic integrity resources on your institution’s website. An annotated example is provided later in this guide.

    Tips for posters

    1. Use an attention-grabbing tagline/headline (see examples later) in a large bold font.
    2. Translate the attention-grabbing headline into the most common languages spoken by students at your institution, making multiple versions if needed.
    3. If using automatic translation tools, check the translation is correct by translating back to English, checking with a native speaker (staff or students), or checking with a language expert at your institution if your institution teaches languages other than English. Revise as necessary.
    4. Link to further information on your institution’s website. For online campaigns use obvious clickable links or buttons, for paper-based posters or use a QR code for your link.

    Example attention-grabbing

    • Learn what cheating means in Australia
    • In Australia, rules about cheating are strict, learn more
    • Don’t get in trouble for cheating, learn the Australian rules
    • Don’t get in trouble for cheating, learn the [INSERT INSTITUTION NAME] rules
    • Learn what Australians mean by 'Academic Integrity'
    • Know the rules: study smarter, not harder
    • Avoid risky shortcuts: ask before you act
    • Your success, your integrity: learn the rules today
    • In Australia, “helping a friend” can sometimes be cheating, know the difference

    Suggested content for international student academic integrity website

    Generally speaking, most browsers will now translate website for users to their preferred languages. Because of this, unlike posters/flyers, it should not be necessary to translate an international-student academic-integrity webpage. However, it is worth checking the accuracy of any automatic translation with a bilingual staff member or student.

    Section Content for students 
    Homepage Introduction (video welcome message from staff/student). Consider an interactive 'Start Here' button
    What is academic integrity? Provide definitions and examples, e.g. from your institution’s policy
    Types of academic misconduct Provide a list of forms of academic misconduct with examples
    Tips on good academic practice Examples and information about referencing, citation and paraphrasing
    Penalties warning Inform students about academic misconduct processes and penalties
    Specific contract cheating warnings Alert students to the problem that some cheating providers claim to be 'study help' sites, and may engage in criminal behaviours such as blackmailing students who use their services
    Specific gen AI information Provide information on or links to your institution’s policy on the acceptable use of gen AI in assessment
    Case studies Brief anonymized real cases of academic misconduct at your institution
    Help and resources Links to academic support, international student supports, and library or other supports for referencing
    Quiz and self-check tools Repeatable online quizzes on academic integrity rules for formative feedback or directions to institution-wide academic integrity modules

     

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  • Revised Academic Integrity Toolkit now available

    TEQSA’s Academic Integrity Toolkit has been revised, offering new sections on assessment design and security, and risks to academic integrity from generative artificial intelligence (gen AI), as well as updated resources on policy and benchmarking and contract cheating.

    The updated toolkit responds to new and emerging risks to academic integrity, including the emergence of gen AI and changed marketing and promotional strategies used by commercial academic cheating services. It seeks to support providers to promote academic integrity and manage the risks of academic misconduct at their institution.

    The revised toolkit incorporates numerous updated and new resources, and will be released in two stages:

    Stage 1 – now available

    Includes an updated structure, with two new sections (Assessment design and security and Risks to academic integrity from gen AI) and a short video overview for each section.

    Stage 2 – available soon

    Includes an updated Good Practice Note, along with guides related to substantiating contract cheating, promoting academic integrity and international students and perspectives of academic integrity.

    The staged release will allow you to access the case studies and view the new structure sooner, while we work to prepare the guides and updated Good Practice Note for publication.

    The project team which delivered the toolkit’s update was led by Associate Professor Guy Curtis (University of Western Australia). Thank you to the project team for their work.

    Visit the toolkit on our website: teqsa.gov.au/toolkit

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    Academic Integrity Toolkit
  • Consultation seeks focused feedback from sector

    TEQSA is seeking feedback on updates to the Regulatory Risk Framework (RRF).

    This consultation is to test sector understanding of the RRF as one of the key inputs informing our regulatory responses and decision making in relation to matters of higher education quality and provider-level risk.

    TEQSA has developed a set of consultation questions to support focused feedback on the draft RRF. Respondents may choose to comment on any of the questions that are relevant to them and are also welcome to provide additional feedback.

    Consultation closes on Thursday 30 April 2026 and submissions can be made by providing written responses to RegulatoryStrategy@teqsa.gov.au.

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  • Artificial Intelligence (AI) transparency statement

    TEQSA is committed to the safe and responsible use of artificial intelligence (AI). TEQSA acknowledges the opportunities AI offers to improve productivity and is committed to using AI in a manner that is accountable, transparent and maintains public confidence in our agency.

    TEQSA’s approach to AI

    When considering the use of AI TEQSA will ensure any use follows the requirements of the Digital Transformation Agency’s Policy for the responsible use of AI in government.

    Why TEQSA is considering the adoption of AI

    TEQSA is considering using AI to enhance its ability to efficiently protect student interests and uphold the reputation of Australia's higher education sector.

    How we use and are considering using AI

    TEQSA will only use AI where it has been assessed and found to be safe, ethical and effective. Any risks associated with the use of AI will be assessed and managed in accordance with TEQSA’s broader risk framework and whole-of-government policies. TEQSA currently uses the limited AI capabilities of Microsoft productivity tools.

    TEQSA is considering using Microsoft Copilot analytics functionality for insights and workplace productivity. The domains TEQSA is considering the use of AI in are corporate and enabling, and compliance and fraud detection.

    TEQSA is not considering the adoption of AI for decision-making purposes. TEQSA is not considering the use of AI in a manner where a member of the public or a higher education provider would directly interact with, or be significantly impacted by, AI or its outputs without human review.

    How TEQSA will monitor the effectiveness of our AI use

    TEQSA will monitor:

    • our staff completion rates for mandatory AI training
    • productivity impacts of AI use
    • data and analytical insights generated by AI use
    • the nature, circumstance and impacts of any AI incidents.

    Based on the monitoring of AI effectiveness TEQSA will update its governance processes, guidance, policies and training to ensure AI use remains proportionate, safe and beneficial.

    Governance

    We have established governance processes and forums to assess and review the use of AI. These include the establishment of an AI Steering Group (AISG) and appointment of an Accountable Official and a Chief AI Officer to oversee how TEQSA implements and uses AI. The functions of the AISG include:

    • promoting safe and responsible use of AI
    • overseeing the development of TEQSA’s AI policies and processes
    • setting-up and overseeing AI initiatives and pilots
    • developing pathways for staff, service providers and other stakeholders to report AI use concerns or incidents
    • overseeing development and implementation of mandatory AI capability training for all staff.

    Compliance

    TEQSA will only use AI when doing so is in accordance with applicable legislation, frameworks, policies and best practice.  Any AI initiatives will align with the APS values, and TEQSA delivery of public value.

    Who to contact about TEQSA’s statement

    For any questions regarding this statement, or for more information about how TEQSA uses AI, please email enquiries@teqsa.gov.au.

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