• TEQSA provider survey report and response 2025

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    TEQSA’s annual stakeholder consultation has been conducted each year since 2015-16 to gain insights into stakeholder views on the agency, its regulatory output and approach to risk. The annual survey also informs strategic initiatives in relation to continuous improvement, sector-wide risk management and stakeholder engagement. The results of past surveys have informed targets within the Regulator Performance Framework and TEQSA’s Corporate Plan as a measure of meeting key objectives.

    Via an online survey with providers, TEQSA seeks to gain insights into provider views on the agency’s performance, in addition to potential and/or emerging sector-wide risks.

    TEQSA engaged JWS Research as an independent market research provider to conduct and analyse results of their annual stakeholder survey.

    Stakeholder
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  • Reminder to keep contact details up to date

    Providers are reminded of the importance of maintaining up-to-date primary contact details with TEQSA.

    All providers should regularly review their contact details to ensure the information is current.

    Where a change requires an update to the National Register, you must contact us. This includes notifying TEQSA for any change to the:

    • principal contact officer of the provider
    • details of the provider’s head office and/or website address
    • chief executive officer of the provider, or equivalent

    Keeping primary contact details up to date supports a direct and efficient channel between TEQSA and individual providers.

    More information about making a notification and providers' obligations under the Threshold Standards can be found on this website.

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    Contact details
  • Can you help shape a better higher education sector?

    We’re expanding the student voices we engage, beyond elected student representatives. Students currently enrolled with an Australian higher education provider are encouraged to express their interest in joining TEQSA’s first Student Advisory Panel.

    More information about the panel’s purpose and mission, including the terms of reference, are available at teqsa.gov.au/studentpanel.

    Student Advisory Panel members will be appointed for a one-year term and invited to express interest in extending their term for a second year at the conclusion of the first year. Panel members will meet 4 times a year (both online and in person) and will be paid an honorarium for their time.

    The Expression of Interest (EOI) is open until Thursday 30 April 2026. Submitting an EOI is free and can be done online.

    TEQSA strongly encourages students with diverse backgrounds, diverse experiences and from a range of higher education institutions to express interest in becoming panel members, including those who identify with one or more of these perspectives:

    • students from regional and remote areas, or who are using a University Study Hub to undertake their studies
    • Aboriginal and Torres Strait Islander students
    • international students
    • first in family students
    • students with lived experience of disability, mental health and/or neurodivergence
    • LGBTQI+ students
    • students over the age of 21 or students who have returned to study after a break of 7 years or more
    • part-time students
    • students undertaking coursework or research.

    For all other information about the EOI process, including descriptions of the panel roles and how to express interest in becoming a member, visit elliottgray.com.au/TEQSA.

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    Student Advisory Panel - EoI tile
  • Contact us

    Key contacts at TEQSA (for providers)

    TEQSA has specialist contact teams across the agency that are best placed to assist you in a timely and efficient manner when you have a specific enquiry. 

    Provider enquiries

    Provider enquiries can be directed to:

    General enquiries

    General enquiries can be directed to:

    Reporting academic cheating services

    Use this form to report a suspected illegal academic cheating service or website

    Complaints or concerns

    To raise a complaint or concern about a provider, visit our Raising a complaint or concern page.

    National Relay Service

    If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service.

    Postal address

    TEQSA
    GPO Box 1672
    MELBOURNE VIC 3001

    Media enquiries

    Visit our Media Centre.

    Request a TEQSA speaker

    TEQSA welcomes the opportunity to speak at higher education, government and regulatory or quality assurance events.

    To request a TEQSA speaker, please complete our online form for a response within 5 working days.

    TEQSA social media

    Twitter/X logo @TEQSAGov
    Linkedin icon Tertiary Education Quality and Standards Agency
    YouTube icon TEQSAGov
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  • A year of centralised Enquiries Management

    TEQSA’s centralised Enquiries Management team have marked a year of delivering accessible, responsive and high-quality provider support. On 1 April 2025, the team commenced as the first point of contact for all provider enquiries. TEQSA implemented this approach based on sector feedback to enhance business continuity and give greater consistency and support for providers.

    Since commencing, the Enquiries Management team has seen increases in stakeholder enquiries and engagement, and responded to more than 1,300 enquiries from providers in all categories.  

    Enquiries have included updating contact details, questions about CRICOS applications, seeking guidance on notifying changes (for example, to governance structures or courses), and data and risk reporting, to name just a few.

    The centralised approach has delivered expected efficiencies in its first 12 months, allowing TEQSA to identify trends and themes in common enquiries. This has helped the agency to build a streamlined knowledge of what regulatory issues are impacting providers and the broader sector, and allows us to better respond with communications and other supporting documents, where needed.

    The Enquiries Management team is available to help, so if you have an enquiry please reach out:

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    Enquiries banner
  • TEQSA accepts voluntary undertaking from the ANU for Chancellor selection process

    On 27 April 2026, TEQSA accepted a voluntary undertaking from the Australian National University (ANU) regarding a process for recruiting the next Chancellor.

    The next Chancellor will have a key role in setting strategic direction and culture for the ANU for the coming years. It is important that selection for this pivotal leadership role is progressed in a timely way, given the term of the current Chancellor ends in December 2026.

    In accordance with the requirements of the Australian National University Act 1991, the decision to appoint the new Chancellor will be made by the Council. A majority independent selection panel will manage the recruitment and selection process and recommend the strongest candidate to Council. The voluntary undertaking sets out ways the ANU community will help to inform the selection panel’s understanding about the experience and attributes needed in the next Chancellor.

    While TEQSA’s compliance assessment of ANU is ongoing, we are satisfied that the terms of the undertaking will ensure the selection process has the integrity and independence required to have the trust and confidence of the ANU community and other stakeholders.

    Details of the voluntary undertaking can be found here: TEQSA National Register ANU Regulatory Decisions

    Media enquiries

    comms@teqsa.gov.au

     

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    Consultation
  • Appointment of ANU Chancellor selection panel Chair Emeritus Professor Peter Coaldrake

    On 27 April 2026, TEQSA accepted a voluntary undertaking from the Australian National University (ANU) for a process to recruit the next Chancellor.

    The selection panel will be chaired by Emeritus Professor Peter Coaldrake, a former Chief Commissioner of TEQSA and Vice Chancellor of the Queensland University of Technology for 14 years. Professor Coaldrake has extensive governance, strategic and operational knowledge of the university sector. In 2022 Professor Coaldrake completed a major review of culture and accountability of the Queensland public sector.

    Professor Coaldrake will not be making public or media statements in relation to the selection panel at this time.

    Details of the selection process will be published in coming weeks, on a dedicated ANU webpage.
     

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    Professor Peter Coaldrake
  • Next steps in selection process

    The process to find members for TEQSA’s first Student Advisory Panel attracted applications from across Australia.

    The selection process is now underway.

    The formation of the Student Advisory Panel is an important step in ensuring that the lived experiences of students and their perspectives continue to inform TEQSA’s focus on systemic and emerging risks in higher education.

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    Student Advisory Panel - Update tile
  • Protect yourself from illegal commercial cheating services

    TEQSA crest

    WEBSITE BLOCKED

    Access to this website has been blocked because it has been found to facilitate a contravention of section of the provisions of the Tertiary Education Quality and Standards Agency Act 2011 (TEQSA Act) regulating academic cheating services.
     

    The relevant provisions in the TEQSA Act

    • make it an offence for any person to provide or advertise academic cheating services relating to the delivery of higher education in Australia, whether that person is in Australia or elsewhere
    • allow TEQSA to apply under section 127A to the Federal Court for an injunction requiring carriage service providers to take steps to disable access to websites found to contravene or facilitate a contravention of sections 114A or 114B of the TEQSA Act
    • provide for financial and custodial penalties where an offence is proven of up to 500 penalty units, 2 years imprisonment, or both. The TEQSA Act distinguishes between cheating services provided on a commercial basis, and where the cheating service is provided without payment.

    If you use academic cheating services you might not learn all the skills you need for your career. You also risk losing your money, your enrolment, and even your student visa. In some cases, you could be blackmailed by the cheating service providers who might threaten to tell your institution or a future employer that you cheated.
     

    Cheating is never the right answer.

    Why are we blocking academic cheating websites?

    Australia’s anti-cheating laws make it an offence to provide or advertise academic cheating services in higher education, with penalties of up to 2 years’ imprisonment or fines of up to 500 penalty units ($111,000 on 30 June 2021) or both.

    TEQSA  is working to disrupt access to these sites to protect students and the integrity of higher education.

    Which academic cheating services have been blocked?

    Complain about a commercial academic cheating website

    How to complain

    You can help to stamp out academic cheating. Complete the form to complain about suspected commercial academic cheating services (cheating websites).

    If you are unable to submit your complaint using the online form, you can make a complaint by emailing TEQSA at integrityunit@teqsa.gov.au.

    TEQSA may use any information it receives from any person who contacts it about suspected commercial academic cheating services in taking enforcement action (including in the pursuit of civil penalty or criminal penalty proceedings pursuant to sections 114A and 114B of the Tertiary Education Quality and Standards Act 2011), either independently or in conjunction with other agencies.

    Complain or raise concerns about the blocking of a website

    You can tell us why you think a particular website shouldn’t be blocked (you don’t have to give us any personal details) or that you have concerns about the blocking, by submitting the form you can access using the link above.

    If you are unable to submit your complaint or concerns using the online form, you can make a complaint by emailing TEQSA at integrityunit@teqsa.gov.au.

    TEQSA may use any information it receives from any person who contacts it about the disruption of access to an online location in taking enforcement action (including in the pursuit of civil penalty or criminal penalty proceedings pursuant to sections 114A and 114B of the Tertiary Education Quality and Standards Act 2011), either independently or in conjunction with other agencies.

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