• TEQSA stakeholder survey report and response 2021

    Body

    TEQSA has undertaken a formal stakeholder consultation on an annual basis since 2015-16 to gain insights into views on the agency, its regulatory output and approach to risk. The feedback received also informs strategic initiatives in relation to continuous improvement, sector-wide risk management and stakeholder engagement. 

    Consultations this year were conducted via a general survey of providers. In order to maintain independence of the feedback received, TEQSA engaged JWS Research to conduct the survey and analysis on TEQSA’s behalf. The findings of the survey, together with TEQSA’s response, can be found below.

    TEQSA wishes to acknowledge JWS Research, together with all providers, for their contributions to this year’s stakeholder consultations.

    Stakeholder
    Publication type
  • What students can expect from providers

    All Australian higher education providers must offer students quality higher education and access to information related to their experience.

    The Higher Education Standards Framework (Threshold Standards) 2021 sets out a number of requirements that all providers must meet in order to be registered with TEQSA. The Threshold Standards have been structured to align with student experiences – from enrolment to award of qualification.

    In line with the requirements of the Threshold Standards, providers must inform both current and future students in relation to:

    • fees and refunds
    • who to contact for particular questions
    • academic requirements and deadlines
    • complaints and grievance processes, including access to external review processes if a complaint has not been resolved (more information is available in our Complaints section)
    • operations contracted to a third party
    • access to learning resources, including technical requirements for access to IT system support services
    • ways to enhance personal safety and security, both on and off campus.

    What if I have an issue with a higher education provider?

    If you are unhappy about aspects of your experience with a higher education provider, you should access your providers’ complaints resolution policies and procedures. These policies and procedures should be easily accessible, consistent, fair and confidential. They should also include advice and support on how to resolve your complaint.

    In most cases, your complaint should be resolved locally and informally. However, you may need to use your provider’s formal complaints procedures.

    We can only accept complaints about a provider’s compliance with the Tertiary Education Quality and Standards Act 2011 and the Threshold Standards. More information on what we can and cannot accept complaints about is available in our Complaints section.

    For international students

    The Study Australia website is the trusted source of information for prospective international students, their families and agents to learn more about Australia as a place to study.

    The website has practical and reliable information to help students make informed decisions about where they'd like to study in Australia, which course and institution best suits their needs, and what the experience can be like when they live and study here.

    It also sets out to reassure prospective students about the laws and specialist services in place in Australia, which ensure every individual feels safe, welcomed, supported and protected while in Australia.

    Study Australia helps students to understand their rights and responsibilities on issues as diverse as visas, employment, and tuition fees, and is committed to looking after students every step of their study journey.

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  • About the National Register

    Overview

    TEQSA maintains the National Register of Higher Education Providers and Courses.

    TEQSA’s regulatory decisions are recorded on the National Register after providers have the opportunity to comment or seek review.

    Unsuccessful applications for TEQSA registration are not recorded on the register. These are recorded on the unsuccessful applications page of this website.

    Information on the National Register

    The National Register Guidelines outline what information is published on the register.

    Providers

    Provider pages contain information about:

    • legal and trading names
    • registration duration
    • conditions
    • TEQSA decisions
    • any TEQSA accredited courses 
    • links to information about the provider on CRICOS, Training.gov.au and QILT are also available. 

    Courses

    For TEQSA accredited courses, click the Courses tab on a provider's page. This takes you to a page which lists TEQSA accredited courses at that provider.

    Information on this page includes:

    • course name
    • when TEQSA accredited the course
    • accreditation expiry
    • any conditions we have placed on that course.

    Please note: Australian Universities and other providers with self-accrediting authority accredit their own courses. Self-accredited courses are not listed on the register.

    Trading names

    Providers are listed under legal names, but many use trading names. Find them by searching for provider’s full or partial legal or trading name. Results show registered names, but the provider's page has all trading names in the 'Details' section.

    If your provider's name isn't found, your course may have a third-party arrangement. In such cases, the registered provider is responsible. If you can't find your provider, please contact us.

    Cancelled, withdrawn or expired registrations

    This National Register details providers whose registration:

    • has been cancelled by TEQSA
    • was withdrawn by the provider
    • has expired. 

    Registration or accreditation pending renewal

    Active providers

    When a listing reads 'registration ongoing pending renewal', 'pending' means providers are waiting for a TEQSA decision about re-registration. The provider stays registered during this time.

    Active courses

    When courses are marked 'accreditation ongoing pending renewal', 'pending' means providers are waiting for a TEQSA decision about re-accreditation. The course stays accredited during this time.

    How to search the National Register

    Filters on the left let you refine your search. You can filter by:

    • provider name
    • provider category
    • self-accreditation status
    • active/inactive
    • courses in languages other than English
    • course results can also be filtered by status and language. 
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  • Southeast Education Pty Ltd

    Applications for registration and course accreditation

    Decision:

    Rejected

    Date of decision:

    10 May 2021
    Main reasons for decision:

    The decisions were made on the basis that TEQSA was not satisfied that Southeast Education Pty Ltd meets the following provisions of the​​​​ Higher Education Standards Framework (Threshold Standards) 2015

    • Corporate monitoring and accountability (Standard 6.2.1)
    • Academic Governance (6.3.2)
    • Learning Outcomes and Assessment (1.4.3)
    • Course Design (3.1.2) 
    • Learning Resources (3.3.1) 
    • Criteria B1.1.1 and B1.1.3 of Part B
       
    Review stage:  
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  • Conditions of registration/accreditation

    What are conditions?

    Higher education providers must meet certain conditions in order to become and remain registered with TEQSA.

    Conditions are obligations placed on higher education providers by either the Tertiary Education Quality and Standards Agency Act 2011 (TEQSA Act) or the Education Services for Overseas Students Act 2000 (ESOS Act) and may be placed on providers’ registration or course accreditation.

    There are two types of conditions:

    • conditions imposed by the TEQSA or ESOS Act
    • conditions imposed as a result of decisions made by TEQSA under the TEQSA or ESOS Act.

    Examples of conditions imposed by the TEQSA Act include that higher education providers need to offer at least one accredited course of study, and cooperate with TEQSA to enable our regulatory functions. 

    When does TEQSA impose conditions?

    TEQSA may place specific conditions on providers’ registration or course accreditation in order to address an identified concern about their higher education activities.

    If we identify a risk of non-compliance (or actual non-compliance) with the Higher Education Standards Framework (Threshold Standards) 2021, National Code of Practice for Providers of Education and Training for Overseas Students 2018 (National Code), the TEQSA Act or ESOS Act, providers may be required to:

    • review certain activities within a particular time
    • provide us with a report about how it has addressed the problems identified
    • undertake certain actions in order to address or mitigate the risk and/or non-compliance
    • cease to enrol students in a particular course or not offer a particular higher education award.

    How TEQSA makes decisions

    When making a decision to impose a condition, TEQSA considers all the relevant evidence about a provider and must also comply with the basic regulatory principles of: 

    • reflecting risk
    • proportionate regulation 
    • regulatory necessity.

    Providers are given the opportunity to comment on a proposed decision to impose a condition that may adversely affect them and can put forward any information they consider relevant before we make a final decision.

    We will advise providers (in writing) within 30 days of making a decision to impose, vary or revoke a condition and will explain what the condition is, the reason(s) the decision was made and any timeframes or deadlines that must be met.

    Applying for a condition to be revoked or varied

    Providers can apply for a condition to be revoked or varied. All applications to revoke or vary a condition must be submitted via the TEQSA Provider Portal.

    Information on how to apply to vary or revoke a condition is available from our Application guides and support page.

    NOTE: It is essential that applicants read the application guide prior to submitting an application.

    Seeking review 

    Providers can apply to have a decision to impose a condition on their registration or course accreditation reviewed. For more information about the avenues of review open to providers, visit our Review of TEQSA decisions page.

    Providers that do not meet a condition

    Providers must comply with conditions placed on their registration or course accreditation. If a provider fails to comply with a condition, the TEQSA Act allows us to take action including court proceedings or shortening/cancelling registration or course accreditation.

    We will consider whether to take further action based on the basic principles for regulation.

    National Register of Higher Education Providers

    Any specific conditions on providers’ registration (applied from 1 July 2013) are noted on the National Register. We will not, except in exceptional circumstances, note a decision or publish a public report on the National Register until the period for applying for review of the decision has expired or until the review is complete.

    Search the National Register

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  • How to add or withdraw a course on CRICOS

    How to apply to add a course on CRICOS

    CRICOS registered providers are required to apply to TEQSA to add a course of study to their CRICOS registration. To add a course on CRICOS, registered providers should submit the Add course on CRICOS application via the TEQSA Provider Portal. Before an application to add a course to CRICOS can be made, that course must first be accredited by TEQSA, except where the provider has self-accrediting authority (SAA).

    Course details

    In your application, you should include all relevant course details, including:

    • registered location/s where the course will be delivered (including campus name/s as listed in PRISMS)
    • AQF level and qualification type
    • whether the course awards a dual qualification
    • field of education type, including codes for broad, narrow, and detailed field of education
    • course duration in weeks (including breaks)
    • maximum percentage of total course that a student may undertake by distance and/or online learning
    • estimated tuition fee
    • estimated non-tuition fee/s
    • mandatory work-based training component (if applicable), including hours per week, number of weeks, and total number of hours
    • projected number of international students
    • projected number of domestic students
    • language the course will be delivered in, if other than English.

    Professional accreditation

    If professional accreditation is required for the course, your application should include evidence demonstrating that accreditation with the relevant professional body has been obtained, including the duration of the accreditation. If an application to the relevant professional body has been submitted and is awaiting an outcome, include details of the application status and indicative date of an outcome.

    Arrangements with other providers

    If the course is to be delivered as part of an arrangement with another provider, include:

    • the name of the other provider/s
    • the CRICOS provider code/s of the other provider/s (if applicable)
    • applicable delivery site/s of the other providers.

    Please note, if the arrangement with another provider has not been previously approved by TEQSA, an Arrangements with other provider/s (third-party partnership/s) application should be submitted concurrently with this application.

    Exceptions

    How to apply to withdraw a course on CRICOS

    CRICOS registered providers are required to apply to TEQSA to withdraw one or more courses of study from the provider’s CRICOS registration. To withdraw a course, submit the Withdraw course/s on CRICOS form via the TEQSA Provider Portal. There are no fees associated with this application.

    In applying to withdraw a course, you may indicate whether the course is to be cancelled or suspended:

    • Cancel:
      Once a CRICOS code has been cancelled it cannot be reinstated. By selecting this option, you will effectively delete the course from CRICOS.
    • Suspend:
      By suspending a course, it may continue to be delivered with any currently registered students with a Confirmation of Enrolment (CoE), but the provider will not be able to issue any new CoEs for that course. A suspended course may have its registration restored again in the future. 

    Please ensure there are no CoEs with an ‘approved’, ‘saved’, ‘pending’, or ‘visa granted’ status linked to a course before choosing to cancel or suspend a course. Any CoEs linked to a course that is suspended or cancelled may impact the student’s visa, potentially resulting in a cancellation.

    Course details

    To withdraw a course on CRICOS, TEQSA requires the following information:

    • whether the course is to be cancelled or suspended
    • proposed date of withdrawal (suspension or cancellation)
    • reason for withdrawing the course
    • confirmation that all overseas students registered for the course will be able to complete it before it is withdrawn from CRICOS.

    Transfer of current students

    If there are any overseas students that will transfer to another provider, for each applicable course, please include:

    • an outline of the arrangements that have been put in place for the overseas students to complete their course with other providers
    • a sample of the correspondence that will be sent to students regarding the transfer of students to another provider
    • a copy of each agreement that has been put in place with other providers.

    Refund arrangements

    If any overseas students will have access to a refund, for each applicable course, please include:

    • an outline of the arrangements that have been put in place for the refund of course fees
    • a sample of the correspondence that will be sent to students regarding the refund arrangements.

    Pending students

    If there are any pending overseas students with a CoE for a course being withdrawn from CRICOS, please include a sample of the correspondence that will be sent to these students, as well as education agents, about the withdrawal of each applicable course from CRICOS.

    Arrangements for overseas students

    If there are any pending or current overseas students with a CoE for the course/s to be withdrawn, providers should include a list of impacted students confirming whether the student:

    • will complete their course/s before the course/s are withdrawn
    • has been offered a place in an alternative course and has accepted the offer in writing
    • has received a refund of tuition fees in relation to the course.

    If any other relevant arrangement has been agreed between the student, the provider and a third party, details of that arrangement should also be included in the list with the following information:

    • the name of each overseas student currently enrolled in a course
    • a unique identifier for each student (for example, date of birth, student number)
    • the course/s in which the overseas student is enrolled
    • the specific arrangement agreed for each student
    • for transfer students, include details of the new provider and contact person, and the new provider’s CRICOS Provider Code.

    Frequently asked questions (FAQs)

    Is an application required to add or remove a course from an existing location?

    If both the course and the location are already registered on CRICOS, you can request to link (add) or unlink (remove) any CRICOS registered course to a CRICOS registered location by using the Linking Courses to Locations Function. Instructions on this process are available in the PRISMS Provider User Guide). No application to TEQSA is required.

    How do I change course fees on CRICOS?

    To make a change to course fees providers should:

    • upload the revised cost information in the Department of Education’s Provider Registration and International Student Management System (PRISMS)
    • email the CRICOS team at cricos@teqsa.gov.au to advise that a request has been made.

    There are no fees associated with these changes.

    How do I reinstate a suspended course?

    If you wish to reinstate a suspended course on PRISMS for a brief period of time to accommodate a CoE extension, please contact the CRICOS inbox at cricos@teqsa.gov.au.

    Courses with a cancelled status can only be reinstated by the Department of Education, via a request made by the CRICOS team.

    When should the 'Other CRICOS changes' application be submitted?

    The Other CRICOS changes application should be submitted to TEQSA via the Provider Portal in the following circumstances:

    • Changes to the duration of a course. You should provide evidence to support your application including rationale for the change and minutes of the decision taken by the governing body, evidence that students have been advised of the proposed change and evidence that students have been advised to contact the Department of Home Affairs if this change will require an extension of their student visa.
    • Changes to the title of a course, where the course duration and its learning outcomes remain the same. You should provide evidence to support your application including minutes of the decision taken to update the course title and evidence that current and accepted students have been informed.
    • Changes to work integrated learning components of a course. You should provide evidence to support your application including the rationale for the change and minutes of the decision taken.
    • To report administrative changes such as change of provider address.
    • To request a correction of a course’s Field of Education.
    • To request corrections to minor errors in the initial data entry.

    Changes to the title or duration of accredited courses of study from providers without self-accrediting authority require a Material Change notification, as this change requires an update to the National Register. More information is available on our Material changes page.

    The Education Services for Overseas Students Act 2000 and National Code of Practice for Providers of Education and Training to Overseas Students 2018 also have notification and approval requirements for CRICOS registered providers. Find out more about on our Notifications and approvals required of CRICOS registered providers page.

    When do changes to a course already registered on CRICOS require an application to register a new course?

    In some instances, changes to a course are significant enough to require a new application to add a course on CRICOS. Providers should submit an Add course on CRICOS application if there are:

    • changes to the title of the course, which reflect significant changes to the outcomes of the course
    • any significant change to the course field of study
    • any change to the course level.

    How should a course with specialisations be registered on CRICOS?

    Specialisations can be registered as a single course of study on CRICOS, if all pathways through the course lead to the same award and share all the following characteristics:

    • qualification level
    • broad field of education
    • course duration
    • course location
    • any work-based components
    • an estimate of course costs (this may be an average of a cost range).

    The award title is not changed based on the addition of specialisations, but the specialisation may be included on the testamur, for example, a Bachelor of Arts with specialisation options.

    When applying to add a single course with more than one specialisation to CRICOS, providers must demonstrate these characteristics (as part of course accreditation or by confirmation of internal processes for providers with self-accrediting authority).

    It is important to note that CRICOS registration is a separate process to course accreditation under the TEQSA Act. For the purposes of accrediting awards with multiple specialisations, each specialisation will be assessed separately to ensure that each is a coherent course of study.

    How should ‘joint award’ and ‘dual award’ courses be registered on CRICOS?

    TEQSA uses the term ‘joint award’ to refer to ‘a single course of study arranged and delivered jointly by two or more providers that leads to the award of a single qualification that is recognised within the Australian Qualifications Framework (AQF) and is typically conferred jointly by the providers involved.’ TEQSA uses the term ‘dual award’ to refer to where ‘one or more courses of study … [lead] to the award of two separate qualifications’, for example: a double degree. For more information about joint and dual awards, refer to TEQSA’s Guidance note: Joint and dual awards.

    To register a dual award course, submit an Add course on CRICOS application, respond ‘yes’ to the question ‘Is this a dual course?’, and make sure to enter the fields of education for both awards.

    To register a joint award course, the primary provider is to submit an Add course on CRICOS application. If the joint award will be delivered as part of a new arrangement between providers, also submit an Arrangements with another provider (third-party partnerships) application. For more information about third-party partnership applications, see How to apply for TEQSA to assess a third-party agreement.

    How should ‘nested’ courses be registered on CRICOS?

    TEQSA uses the term ‘nested courses of study’ to refer to where ‘a set of courses of study … are offered sequentially and can lead to qualifications at different Australian Qualifications Framework (AQF) levels’, for example: where a student may exit a bachelor program early with a diploma. For more information about nested courses, refer to TEQSA’s Guidance note: Nested courses of study.

    To register a nested course, submit separate Add course on CRICOS applications to create a unique CRICOS code for each award. While it is not a requirement that providers register exit awards, it is best practice to do so to enable monitoring of course progression and completions.

    If nested courses are not separately registered, and a student finalises their studies and completes with an exit award, the provider would need to report this event on PRISMS as non-completion of the primary course. This is to ensure the Department of Home Affairs is notified that the student’s course of study has concluded, requiring them to either apply for a new visa or exit the country. A more accurate record would be created if the student were transferred to the exit award, which can only occur if the course is CRICOS registered.

    Having nested courses registered on CRICOS allows oversight into student transfers to lower qualifications. Such transfers may highlight risks to the sector from (a) providers regularly admitting students into higher qualifications that are not able to meet the standard required, or (b) encouraging students to exit with lower qualifications rather than implementing robust strategies to support transition and progression.

    Further information

    For more information or assistance applying to add or withdraw a course on CRICOS, please contact the CRICOS team at cricos@teqsa.gov.au.

    For more information regarding fees providers must pay in relation to applications made to TEQSA, refer to our Application-based fees page.
     

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    Related links

  • Contract cheating

    Introduction

    This resource has been developed to provide the sector with information and background research on key topics associated with student assignment outsourcing and contract cheating.

    It has been designed to supplement the practical tools outlined in both the Good Practice Note: Addressing Contract Cheating and the Academic Integrity Toolkit, providing background information on topics associated with student outsourcing behaviours in higher education, particularly those associated with contract cheating, and has a focus on the Australian context. 

    The information within this Contract Cheating site is based on the opinions of experts relating to academic integrity and has not been generated by TEQSA. This information should not be treated as guidance notes, advice or endorsement from TEQSA. You should read, and carefully consider, the TEQSA disclaimer before accessing any of the material.

    Report a concern to TEQSA

    To report a concern to TEQSA about contract cheating, please send your concern to concerns@teqsa.gov.au.

    Please provide as much detail as possible. Helpful information includes the relevant website address, how you became aware of the website, and any supporting evidence.

    Acknowledgements

    Rebecca Awdry, Deakin University

    How to use this site

    Navigate to a section using the links below:

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  • Consultation on revised compliance guides

    On 1 July 2021 the new Higher Education Standards Framework (Threshold Standards) 2021 (HESF) came into effect. 

    TEQSA is reviewing the current suite of guidance notes to ensure they reflect the requirements of the new HESF. 

    As part of this review, TEQSA has developed a new template to streamline our guidance materials. 

    We have also introduced a revised title, Compliance Guide, to differentiate these new guidance materials from the previous guidance notes.  

    TEQSA has developed 3 compliance guides using the new template covering admissions (coursework), scholarship, and work integrated learning (WIL) - see download links below

    The revised content of the admissions (coursework) and scholarship compliance guides has been informed by prior sector consultation. 

    The WIL compliance guide is informed by engagement with the Australian Collaborative Education Network (ACEN).

    TEQSA is seeking feedback on the content and format of each compliance guide. Questions to consider include:

    1. Are the revised compliance guides fit-for-purpose?
    2. Do the revised compliance guides include all relevant information?
    3. Do the revised compliance guides present clear and targeted information?

    Following this consultation, the new compliance guide template will be reviewed to take account of feedback and then applied to all existing guidance notes. 

    The content of the 3 guides included in this consultation will also be finalised using the new template, taking into account the feedback received.

    Submissions are open for four weeks until 5pm (AEDT) on Wednesday 10 November 2021.

    All submissions and any questions about the consultation should be sent to panda@teqsa.gov.au.

    TEQSA welcomes all feedback and appreciates the time taken to participate in this consultation.

    Compliance guides

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