TEQSA’s provider portal is unavailable
22 April 2026
TEQSA’s provider portal is unavailable to use until further notice.
Earlier this month TEQSA became aware of potential cyber security vulnerabilities to the provider portal. While no data breach has occurred, TEQSA took immediate action by taking our provider portal offline as a precaution while investigations continue. Ensuring the security of providers' data is a high priority for TEQSA, and we want to be confident the safeguards and protections we have in place are of a high standard.
For the immediate future, TEQSA will use SIGBOX for document transfer where email is not available. SIGBOX is a secure, Australian-hosted tool, used by numerous Australian government agencies for file-sharing.
Details of process changes for providers, along with a SIGBOX user guide, are provided below.
We appreciate your patience, cooperation and understanding as we prioritise the security and integrity of provider information.
Changes to processes for providers
Where email is not available, secure alternate arrangements are in place:
- reporting against conditions, or responding to requests for information – reach out to the TEQSA assessment team specified in the request
- commencing an application for re-registration, course accreditation, or CRICOS operational assessments:
- Email CRM@teqsa.gov.au specifying the type of application you wish to make. Please include your provider name and provider ID.
- TEQSA will create a new SIGBOX folder for each application or request for information, and will send an email with an application number and a link providing access to the SIGBOX folder to the authorised portal administrator
- The SIGBOX link may be shared by the administrator with other users in your organisation who are submitting information to TEQSA. Please note that TEQSA will create new SIGBOX folders for each application or request for information.
- For all other queries, please contact the Enquiries Management team at providerenquiries@teqsa.gov.au.
Using SIGBOX
A SIGBOX user guide is available for providers.
Frequently asked questions
Is my data safe? Yes. TEQSA has taken this action as a precaution and in line with our commitment to safeguarding provider data. No data breach has occurred. Ensuring the protection of information is a high priority for TEQSA, and we want to be confident the controls we have in place are of the highest standard.
When will the Provider Portal be reinstated? The portal will be unavailable until further notice. SIGBOX is currently being used for file transfers, to support regulatory assessments, and TEQSA is working on additional solutions. We will provide more information as this work progresses.
How will the unavailability of the Provider Portal impact my submission deadlines? To ensure TEQSA’s regulatory assessment work continues, we are currently using SIGBOX for file transfers. SIGBOX is a secure Australian-based file-sharing site, used by several Australian government agencies. A user guide to SIGBOX is available.
TEQSA will work with providers to support the continuation of application and assessment processes. If you are concerned about the impact this unexpected closure may cause on an upcoming assessment, please contact the appropriate assessment team noted on the key provider contacts page of our website.
Additional support
If you require further support, or have additional questions, please contact our Enquiries Management team at providerenquiries@teqsa.gov.au.
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