Application Guides | Tertiary Education Quality and Standards Agency

TEQSA Student Portal – frequently asked questions (FAQs) for students
The TEQSA Student Portal holds student records from many, but not all, Australian registered higher education providers that have ceased operating.

The portal is free to use.

What records are held in the TEQSA Student Portal?

Records held in the portal cover qualifications of:
- diplomas
- associate degrees
- bachelor degrees
- graduate certificates
- graduate diplomas
- masters degrees
- doctorates (PhDs).
What records are not held in the portal?

Records not held in the TEQSA Student Portal are accredited vocational education training (VET) qualifications such as:
- certificates 1-4
- diplomas
- advanced diplomas.
Please contact the Australian Quality Skills Authority for further information about how to access these records.

How do I find my student records?

If the provider with whom you studied is still active, they must retain all records of your study and must be able to provide a transcript to you upon request.

If your provider is inactive (i.e. it has ceased operating), your records may be retained in the TEQSA Student Portal.

How do I search for my provider?

TEQSA’s National Register shows the status of every higher education provider in Australia.

You can search the register with the legal name of your provider, a trading name or its Australian business number (you can usually find this on an invoice). Be aware that a provider’s trading name and legal name may be different.

Please search all 3 categories – legal name, trading name and Australian business number – to maximise the success of your search results.

What if my provider is listed as ‘active’ in the National Register?

If your provider is listed as ‘active’, contact them directly for anything in relation to your records.

What if my provider is listed as ‘inactive’ in the National Register?

If your provider is listed as ‘inactive’, your student records may be held in the TEQSA Student Portal.

How do I know if my records are held in the TEQSA Student Portal?

Go to the portal’s main page and you will see a list of higher education providers that have ceased operating. If your provider is listed, TEQSA may hold your records.

You must register to use the portal before you can apply to access copies of your records.

What if my provider is not listed in the TEQSA Student Portal?

TEQSA may not hold records for all inactive providers, particularly for those who ceased operating prior to TEQSA’s establishment in 2012.

In these instances, make your own enquiries to confirm if the provider has been acquired by another provider or if these records may be available by other means.

For example, an overseas university that ceased operating in Australia as a higher education provider may have its records available through its base of operations in another country.

How do I register for the TEQSA Student Portal?

Access the TEQSA Student Portal.

You should have available the following information before commencing the registration process:
- identification documents (Australian driver’s licence, Medicare card, Australian passport or Australian visa)
- a working email address.
An email will be sent to your email account, containing details of next steps.

TEQSA will not share this information with any other organisation.

What happens if I can’t find my identity documents today?

Log out and return another time to complete the registration process.

What if I don’t have sufficient ID documents to complete the registration process?

Contact TEQSA directly (enquiries@teqsa.gov.au) to discuss your circumstances.

What if I no longer have valid documents?

Contact TEQSA directly (enquiries@teqsa.gov.au) to discuss your circumstances.

What types of documents are held in the portal?

TEQSA maintains a range of student records for selected providers that have ceased operating, including:
- student records (personal details about each student that has studied with this provider)
- student results (actual course and unit results for each student)
- student certificates:
  
  testamurs
  
  academic transcripts
  
  Australian Higher Education Graduate Statement (AHEGS).
Can I give someone else, such as a prospective employer, access to the portal to obtain my records?

No. Evidence of attempts to access your records by anyone other than you will result in being locked out of the system.

How do I create an application?

Once your identity has been verified, you can apply for your records. You will need:
- your provider’s legal name
- dates when you attended
- courses studied.
When will my records become available in the portal?

You will receive an email to advise when your records can be accessed from the portal.

Why do I need to verify my identity to obtain my student records?

To protect your privacy, we need to ensure that you – and only you – have access to your records in the TEQSA Student Portal.

TEQSA takes privacy very seriously. Please read our privacy policy.

Can I contact TEQSA with more questions?

Yes. Contact the TEQSA Student Portal team directly by emailing enquiries@teqsa.gov.au. To assist us, please provide as much information as possible in the email regarding your circumstances.
Last updated:
23 Apr 2025
Related links
- Provider closure and student records

TEQSA Student Portal – frequently asked questions for providers

Under the Tertiary Education Quality and Standards Agency Act 2011 (the TEQSA Act), TEQSA may request or require providers to provide all their student records to TEQSA.

This ensures that TEQSA can make providers’ information available to students in the future.

TEQSA does not take any responsibility for the accuracy of student records supplied by providers. This information will be sent to a student on behalf of your organisation.

What information does a provider submit to TEQSA?

The following information is accepted and held by TEQSA:

student records (personal details about each student that has studied with this provider)
student results (actual course and unit results for each student)
student certificates such as:
- testamurs
- academic transcripts
- Australian Higher Education Graduate Statement (AHEGS).

Where are student records stored?

Information received from many, but not all, deregistered providers is held in the TEQSA Student Portal.

TEQSA will endeavour to respond to student queries regarding their records following a provider being deregistered.

How do I submit student records to TEQSA?

The TEQSA Enquiries Management team at providerenquiries@teqsa.gov.au will advise options for submitting these records.

What format is needed to submit the information to TEQSA?

TEQSA requires providers to follow uniform formats when submitting student information.

Please refer to the table below for guidance, and discuss additional needs with TEQSA as soon as possible.

Student results data definition

single * denotes a mandatory column
double ** denotes a conditional column
all other columns are optional
text formats can include special characters like () $ @.

Name	Description	Format	Notes/restrictions	Link to TCSI definition
Student identification code*	Student number which uniquely identifies that student for the Higher Education provider	Alphanumeric (10 character limit)	A-Z, 0-9, hyphen	Element E313 - Student identification code
Study level*	Indicates if pertains to a Course, or a Unit of Study	Text (255 character limit)	Allowable values are Course or Unit of Study
Course of study code** NOTE 1	If for a course, then this must contain the Course of Study Code	Alphanumeric (10 character limit)	Alphanumeric	Element E533 - Course of study code
Unit of Study Code** NOTE 2	If for a unit of study, then this must contain the Unit of Study Code	Alphanumeric (10 character limit)	Alphanumeric	Element E354 - Unit of study code
Course of Study Name** NOTE 1	If for a course, then this must contain the Course of Study Name	Alphanumeric (72 character limit)	Alphanumeric	Element E394 - Course of study name
Unit of Study Name** NOTE 2	If for a unit of study, then this must contain the Unit of Study Name	Alphanumeric (72 character limit)	Alphanumeric	478 Unit of study name - full
Unit of Study Completion Status*	Indicator of the completion status of a unit of study	Number (single digit)	Withdrew without penalty Failed Successfully completed all requirements Unit of study to be commenced later or still in process of completing, or completion status is unknown Recognition of prior learning (VET only)	Element E355 - Unit of study status code
Year of Study*	The year when the study was undertaken	Number (4 digits)	This number can be a number between and including 0 and 9999	Element E600 - Unit of study commencement date
Year of Completion	The year when the study was completed	Number (4 digits)	This number can be a number between and including 0 and 9999
Credit Granted	If there was any credit granted through recognition of prior learning	Text (255 character limit)	Limited to 255 characters
Weighted Units within Course of Study	The weighted score which represents an indication of overall performance within the Course of Study	Number	This number can be a number between and including 0 and 9999
Mark Awarded** NOTE 3	Mark Awarded for either the course or unit of study. Mark Awarded, Grade Awarded, or both, must be populated	Number	This number can be a number between and including 0 and 9999
Grade Awarded** NOTE 3	Grade awarded for either the course or unit of study. Mark Awarded, Grade Awarded, or both, must be populated	Text (255 character limit)	Limited to 255 characters
Grade Description** NOTE 3	Description of the grade awarded. Required where a Grade Awarded is populated	Text (255 character limit)	Limited to 255 characters
Subsidiary Component Description	Description of any subsidiary component of the qualification (such as honours, an area of specialisation or major study)	Text (255 character limit)	Limited to 255 characters
LOTE Study Information	Any parts of the course of study or assessment conducted in a language other than English, except for the use of another language to develop proficiency in that language	Text (255 character limit)	Limited to 255 characters

Note 1: If the study level is set to ‘Course’, indicating that the student result is for a course of study, then the ‘Course of Study Code’ and ‘Course of Study Name’ fields must contain a value.
Note 2: If the study level is set to ‘Unit of Study’, indicating that the student result is for a unit of study, then the ‘Unit of Study Code’ and ‘Unit of Study Name’ fields must contain a value.
Note 3: Either ‘Mark Awarded’ or ‘Grade Awarded’ are required to have a value. They can also both be populated. If ‘Grade Awarded’ contains a value, then the ‘Grade Description’ is mandatory.

Student records data definition

single * denotes a mandatory column
all other columns are optional
text formats can include special characters like () $ @

Name	Description	Format	Notes/restrictions	Link to TCSI definition
Student Identification Code*	Student number which uniquely identifies that student for the higher education provider	Alphanumeric (10 character limit)	A-Z, 0-9, hyphen	Element E313 - Student identification code
Student Title*	The title used with the student name	Alphanumeric (15 character limit)	A-Z, 0-9, hyphen, apostrophe, space	Element E405 - Student title
Student Surname*	Surname of the student according to the enrolment records	Alphanumeric (30 character limit)		Element E402 - Student family name
Student Given Name – First*	First name of the student according to the enrolment records	Alphanumeric (15 character limit)		Element E403 - Student given name first
Student Given Name - Others	Middle or other name of the student according to the enrolment records	Alphanumeric (30 character limit)		Element E404 - Student given name - others
Date of Birth*	Student’s date of birth	Date	DD/MM/YYYY	Element E314 - Date of birth
Gender Code	Student gender	Alphanumeric (1 character limit)		Element E315 - Gender code
Residential Address – Part 1	Student address – first part	Alphanumeric (38 character limit)	Plus space, hyphen, forward slash, apostrophe	Element E410 - Residential address street
Residential Address – Part 2	Student address – second part	Alphanumeric (38 character limit)	Plus space, hyphen, forward slash, apostrophe	Element E410 - Residential address street
Residential Address Suburb/Town	Student address– suburb/town	Alphanumeric (27 character limit)	Plus space, hyphen, forward slash, apostrophe	Element E469 - Residential address suburb
Residential Address State Code	Student address – state code	Alphanumeric (3 character limit)		Element E470 - Residential address state
Residential Address Country Name	Country	Alphanumeric (20 character limit)		Element E471 - Residential address – country name Element E658 - Residential address country code
Residential Address Postcode	Postcode	Alphanumeric (4 character limit)		Element E320 - Residential address postcode
Unique Student Identifier	Provision for USI when this becomes available	Text (255 character limit)		Element E584 - Unique Student Identifier
Student Phone Number	Student’s phone number	Text (255 character limit)
Student Email Address	Student’s email address	Text (255 character limit)
Course Commencement Date	Indicates the month and year in which the student commenced the current course for the first time	Date	DD/MM/YYYY	Element E328 - Course commencement date Element E534 - Course of study commencement date

File naming convention

Student records file: studentrecords v1.csv

Student results file: studentresults v1.csv

Academic transcripts: studentidentificationcode-academic transcripts.pdf
For example:
12345-academic transcripts.pdf
12345-academic transcripts 2.pdf

Testamurs: studentidentificationcode-testamurs.pdf
For example: 12345-testamurs.pdf

AHEGS: studentidentificationcode-ahegs.pdf
For example: 12345-ahegs.pdf

Last updated:

23 Apr 2025

Preparing a CRICOS renewal application (Stage 1)

Stage 1: the provider prepares a CRICOS renewal application

Legislative requirements

Your application should demonstrate that your governing body is assured of your institution’s current, and continuing, compliance with the requirements of the:

Education Services for Overseas Students Act 2000 (ESOS Act)
National Code of Practice for Providers of Education and Training to Overseas Students 2018 (National Code 2018)
ELICOS Standards 2018 (ELICOS Standards), where relevant
Education Services for Overseas Students (Foundation Program Standards) Instrument 2021 (Foundation Program Standards), where relevant.

Evidence requirements

TEQSA has revised its approach to the evidence required for applications to renew CRICOS registration. We have done this to reduce the volume and scope of evidence required to demonstrate compliance with the National Code.

Applications to renew CRICOS registration should include the following evidence:

A self-assurance report	Outlining how the governing body manages key sector risks, how it assures itself of the quality of its higher education operations and that it is compliant with the National Code.
An index of supporting evidence	Referenced throughout the report.
An independent external audit report or additional supporting evidence	The report of a recently conducted independent external audit of the effectiveness of the provider’s internal mechanisms for self-assurance and compliance with the National Code (including planned and completed actions arising from these reviews). Or, if the provider does not have self-accrediting authority, and chooses not to provide a recently commissioned independent external audit, additional supporting evidence.
For providers with a Foundation Program – an additional self-assurance report	Focused on the requirements for renewing a Foundation Program.
For providers with an ELICOS course – an additional self-assurance report	Focused on the requirements for renewing an ELICOS course.
For providers with an under 17 exemption – additional supporting evidence	Satisfying the requirements to renew exemptions to enrol students under the age of 17 in Foundation Programs.

CRICOS registration renewal: Self-assurance report

A self-assurance report provides an opportunity to demonstrate the effectiveness of your self-assurance mechanisms.

The self-assurance report for applying to renew CRICOS registration should be a maximum of 10 pages. It should outline how your governing body assures itself of the quality of your education operations, and your current and continued compliance with the requirements of the ESOS Act, the National Code 2018, and where relevant, the ELICOS Standards, and the Foundation Program Standards.

When applying to renew CRICOS registration, your self-assurance report should include:

Evidence of how risks have been identified, managed and mitigated, and how your institution will manage these risks going forward (including areas for continuous improvement and any associated actions and measures which are in place to monitor success).
Demonstration of how you manage key sector risks in the following areas:

Student recruitment and admission	TEQSA recommends considering our: sector alerts in relation to recruitment, admission, and support of overseas students, and provider responsibilities when using education agents guidance on admissions (coursework) and making higher education admissions transparent for prospective students.
Student participation, support and experience	TEQSA recommends considering: TEQSA’s guidance on staffing, learning resources and educational support, wellbeing and safety, and preventing and responding to sexual assault and sexual harassment in the Australian higher education sector the Australian Government’s Action Plan Addressing Gender-based Violence in Higher Education the Department of Education resources on Best Practice International Student Engagement TEQSA’s good practice resources on welfare and wellbeing.
Student attainment	TEQSA recommends considering: TEQSA’s guidance on monitoring and analysis of student performance, academic and research integrity, technology-enhanced learning, and addressing contract cheating to safeguard academic integrity and academic and research integrity TEQSA’s resources on artificial intelligence the Department of Education resources on enhancing international student graduate outcomes.

Student recruitment and admission

TEQSA recommends considering our:

sector alerts in relation to recruitment, admission, and support of overseas students, and provider responsibilities when using education agents
guidance on admissions (coursework) and making higher education admissions transparent for prospective students.

Student participation, support and experience

TEQSA recommends considering:

TEQSA’s guidance on staffing, learning resources and educational support, wellbeing and safety, and preventing and responding to sexual assault and sexual harassment in the Australian higher education sector
the Australian Government’s Action Plan Addressing Gender-based Violence in Higher Education
the Department of Education resources on Best Practice International Student Engagement
TEQSA’s good practice resources on welfare and wellbeing.

Student attainment

TEQSA recommends considering:

TEQSA’s guidance on monitoring and analysis of student performance, academic and research integrity, technology-enhanced learning, and addressing contract cheating to safeguard academic integrity and academic and research integrity
TEQSA’s resources on artificial intelligence
the Department of Education resources on enhancing international student graduate outcomes.

Where applicable, the findings, actions (planned and completed) and outcomes of at least one external audit. This audit should have been undertaken, by a suitably qualified discipline expert, no more than 18 months before applying to renew CRICOS registration. A copy of the audit should be included, as an attachment, to the self-assurance report.
The findings, actions and outcomes of the most recent review report on recruitment performance, including the performance of agents (e.g. student numbers enrolled and succeeded, meetings with agents and terminations of agents). The following attachments should be included with the self-assurance report:
- policies and procedures regarding recruitment and management of agents
- an example of a written agreement between your institution and an education agent.
A copy of an example agreement used where third-party providers are engaged to provide welfare and/or accommodation arrangements to students under the age of 18.
Evidence of a culturally and age-appropriate orientation program, including the presentation used for overseas students.
Details of any third-party arrangements for the delivery of a course or courses to overseas students.

Note: All claims made in the self-assurance report must be substantiated by evidence, with reference to specific supporting documents in-text.

Where possible, supporting evidence should be directly accessible via in-text hyperlinks, included as attachments to the report, or listed in the index and available for later submission on request.

Index of supporting evidence

Your application should include an index of all supporting evidence referenced in the self-assurance report. At a minimum, the index should include:

Items to be listed with hyperlinks to their location on your website	Policies and procedures regarding: marketing and recruitment credit and recognition of prior learning (RPL) admission assessment of English language proficiency fee refunds students under the age of 18 critical incidents student support orientation staff development health and safety overseas student transfers monitoring, recording and assessing course progress, including intervention strategies for students at risk monitoring and recording attendance (where applicable) assessing, approving and recording deferment, suspension and cancellation complaints and appeals. Current marketing and promotional material for current and prospective students, including sample course brochures and promotional material published on social media Overseas student handbooks A current list of education agents engaged to formally represent the provider Samples of information given to students under the age of 18 outlining emergency contacts and how to seek assistance and report on incidents of actual or alleged sexual, physical or other abuse.
Items may be listed without hyperlinks and TEQSA may request copies of these items at any time	Details of marketing materials provided to agents A register of students granted credit within the last 24 months An example of a Letter of Offer and a written agreement between your institution and a student for a course of study Details of any training and development programs provided to agents Evidence demonstrating that the suitability of accommodation for students under the age of 18 has been verified, prior to the accommodation being approved and at least every 6 months thereafter Policies and procedures for selecting, screening and monitoring any third parties your institution has engaged to organise and assess welfare and accommodation arrangements (where applicable) Evidence of compliance with Commonwealth, state and territory legislation, or other regulations regarding child welfare and protection requirements A copy of the Working with Children Check register A copy of the critical incident register, or other written record, for at least the last 2 years Details of ESOS training and ongoing professional development undertaken by staff A description of student services for overseas students, including: legal services emergency and health services academic and English language student support welfare support services other student support services. Examples of correspondence sent by your institution to overseas students when you: intend to refuse a transfer request intend to report the student for unsatisfactory course progress or attendance are notifying the intention to suspend or cancel the student’s enrolment are notifying that a deferral, suspension or cancellation has taken place are notifying the outcome of an internal appeal process for both favourable and adverse decisions. A report of all decisions to defer, suspend or cancel the enrolment of overseas students in the preceding 12 months, with a description of reasons and outcomes A report of all student complaints and appeals received in the preceding 12 months, with evidence of processes implemented and a description of outcomes and actions taken Evidence of quality assurance and monitoring arrangements between your institution and any third party engaged for the delivery of a course An outline of changes to current third-party arrangements for course delivery and a copy of the amended contract if, since being approved by TEQSA, any of the following areas have been impacted: roles and responsibilities of each party delivery site location duration of contract length. A report of all refund requests and outcomes from the previous 12 months, with evidence that refunds provided were reported in PRISMS within the required timeframe (where applicable) Where relevant, evidence your institution is meeting its obligation to maintain the ‘Protected Amount’ (all pre-paid tuition fees must be held in a designated bank account which is separate to day-to-day operating expense accounts) A copy of relevant policies and procedural documents that ensure your institution has robust mechanisms for maintaining the Protected Amount.

Items to be listed with hyperlinks to their location on your website

Policies and procedures regarding:
- marketing and recruitment
- credit and recognition of prior learning (RPL)
- admission
- assessment of English language proficiency
- fee refunds
- students under the age of 18
- critical incidents
- student support
- orientation
- staff development
- health and safety
- overseas student transfers
- monitoring, recording and assessing course progress, including intervention strategies for students at risk
- monitoring and recording attendance (where applicable)
- assessing, approving and recording deferment, suspension and cancellation
- complaints and appeals.
Current marketing and promotional material for current and prospective students, including sample course brochures and promotional material published on social media
Overseas student handbooks
A current list of education agents engaged to formally represent the provider
Samples of information given to students under the age of 18 outlining emergency contacts and how to seek assistance and report on incidents of actual or alleged sexual, physical or other abuse.

Items may be listed without hyperlinks and TEQSA may request copies of these items at any time

Details of marketing materials provided to agents
A register of students granted credit within the last 24 months
An example of a Letter of Offer and a written agreement between your institution and a student for a course of study
Details of any training and development programs provided to agents
Evidence demonstrating that the suitability of accommodation for students under the age of 18 has been verified, prior to the accommodation being approved and at least every 6 months thereafter
Policies and procedures for selecting, screening and monitoring any third parties your institution has engaged to organise and assess welfare and accommodation arrangements (where applicable)
Evidence of compliance with Commonwealth, state and territory legislation, or other regulations regarding child welfare and protection requirements
A copy of the Working with Children Check register
A copy of the critical incident register, or other written record, for at least the last 2 years
Details of ESOS training and ongoing professional development undertaken by staff
A description of student services for overseas students, including:
- legal services
- emergency and health services
- academic and English language student support
- welfare support services
- other student support services.
Examples of correspondence sent by your institution to overseas students when you:
- intend to refuse a transfer request
- intend to report the student for unsatisfactory course progress or attendance
- are notifying the intention to suspend or cancel the student’s enrolment
- are notifying that a deferral, suspension or cancellation has taken place
- are notifying the outcome of an internal appeal process for both favourable and adverse decisions.
A report of all decisions to defer, suspend or cancel the enrolment of overseas students in the preceding 12 months, with a description of reasons and outcomes
A report of all student complaints and appeals received in the preceding 12 months, with evidence of processes implemented and a description of outcomes and actions taken
Evidence of quality assurance and monitoring arrangements between your institution and any third party engaged for the delivery of a course
An outline of changes to current third-party arrangements for course delivery and a copy of the amended contract if, since being approved by TEQSA, any of the following areas have been impacted:
- roles and responsibilities of each party
- delivery site location
- duration of contract length.
A report of all refund requests and outcomes from the previous 12 months, with evidence that refunds provided were reported in PRISMS within the required timeframe (where applicable)
Where relevant, evidence your institution is meeting its obligation to maintain the ‘Protected Amount’ (all pre-paid tuition fees must be held in a designated bank account which is separate to day-to-day operating expense accounts)
A copy of relevant policies and procedural documents that ensure your institution has robust mechanisms for maintaining the Protected Amount.

Independent external audit

Standard 11.4 of the National Code requires providers who are self-accrediting to undertake an independent external audit within 18 months of their registration’s expiry.

TEQSA strongly encourages all providers (including those who do not have self-accrediting authority) to undertake an independent external audit of their compliance with the ESOS Framework in the second half of their registration period.

An independent audit is an opportunity for your institution to have a person, or persons, with significant expertise evaluate the effectiveness of your internal mechanisms for self-assurance, to ensure they align with contemporary practice and support continuous improvement. TEQSA’s ability to efficiently assess your application to renew your CRICOS registration is greatly assisted by a high-quality independent audit report.

If your institution does not have self-accrediting authority, and you do not submit a recently conducted independent external audit report with your application, you will need to provide additional supporting evidence (see the guidance on preparing additional supporting evidence below).

A guide for providers undertaking an independent external audit is available. The audit report should be accompanied by your institution’s response, including any completed or in-progress actions which look to address issues the report identified and when they have been, or will be, undertaken.

Additional supporting evidence

If your institution does not have self-accrediting authority, and you do not submit a recently conducted independent external audit report, you are required to submit the following items with your application:

examples of credit and recognition of prior learning (RPL) decisions, with copies of relevant records and correspondence
examples of admissions with copies of relevant records and correspondence, capturing a variety of student cohorts, for example:
- recruited onshore
- recruited offshore
- recruited via a pathway
- recruited via an agent
- recruited without an agent
- admitted with academic qualifications
- admitted with professional qualifications
- admitted with prior study at an Australian provider
- admitted with English language proficiency
- admitted with an English language waiver.
examples of assessment of English language proficiency, with copies of relevant records and correspondence
examples of care arrangements for students under the age of 18 and their monitoring, with copies of relevant records and correspondence
examples of intervention strategies for managing students at risk and the outcomes of these, with copies of relevant records and correspondence
examples of deferments, suspensions and cancellations, with copies of relevant records and correspondence
examples of complaints and appeals by students and the outcomes of these, with copies of relevant records and correspondence
evidence demonstrating that the suitability of accommodation for students under the age of 18 has been verified before the accommodation was approved and at least every 6 months after its approval
policies and procedures for selecting, screening and monitoring any third-parties engaged by the provider to organise and assess welfare and accommodation arrangements (if applicable)
a copy of the Working with Children Check register
a copy of the critical incident register, or other written record, for at least the last 2 years
a description of student services for overseas students, including:
- legal services
- emergency and health services
- academic and English language student support
- welfare support services
- other student support services.
evidence of quality assurance and monitoring arrangements between the provider and any third-party engaged for the delivery of a course
an outline of changes to current third-party arrangements for course delivery and a copy of the amended contract if, since being approved by TEQSA, any of the following areas have been impacted:
- roles and responsibilities of each party
- delivery site location
- duration of contract length.
a report of all refund requests and outcomes from the previous 12 months, with evidence that refunds provided were reported in PRISMS within the required timeframe (where applicable)
where relevant, evidence that the provider is meeting its obligation to maintain the ‘Protected Amount’ (all pre-paid tuition fees must be held in a designated bank account which is separate to day-to-day operating expense accounts)
a copy of relevant policies and procedural documents that ensure that the provider has robust mechanisms for maintaining the Protected Amount.

Foundation Program renewal

TEQSA requires CRICOS-registered providers who deliver Foundation Programs to apply for re-accreditation of their Foundation Program(s) at the same time they apply to renew their CRICOS registration. For these providers, the application to renew Foundation Program(s) is integrated into the application to renew CRICOS registration.

These providers will submit an additional self-assurance report as part of their CRICOS renewal focused on the Foundation Program requirements.

In instances where a Foundation Program has been added within 2 years of applying to renew CRICOS registration, the provider may limit their Foundation Program renewal application to: a self-assurance report; and, an index of supporting evidence (focused on the Foundation Program requirements), omitting any other attachments.

Access further information on applying to renew a Foundation Program

ELICOS renewal

TEQSA requires CRICOS-registered providers who deliver ELICOS courses to apply for re-accreditation of their ELICOS course(s) at the same time they apply to renew their CRICOS registration. For these providers, the application to renew ELICOS course(s) is integrated into the application to renew CRICOS registration.

These providers will submit an additional self-assurance report as part of their CRICOS renewal, focused on the ELICOS course requirements.

In instances where an ELICOS course has been added within 2 years of applying to renew CRICOS registration, the provider may limit their ELICOS renewal application to: a self-assurance report; and, an index of supporting evidence (focused on the ELICOS requirements), omitting any other attachments.

Access further information on applying to renew an ELICOS course

Under 17 exemption renewal

TEQSA requires providers who have existing exemptions to enrol students under the age of 17 in Foundation Programs, to apply to renew their exemption when they apply to renew their CRICOS registration.

To renew exemptions to enrol students under the age of 17 in Foundation Programs, you will need to submit the following evidence as an appendix to your CRICOS renewal application:

policies and procedures which are in place to manage the provision of welfare arrangements for students under the age of 17, including critical incident policies and procedures
details of appropriate arrangements which are in place for student accommodation and wellbeing, including evidence demonstrating that the suitability of accommodation for students under the age of 17 was verified before the accommodation was approved and at least every 6 months after its approval
an example of any agreements with third-party providers who have been engaged to provide welfare and/or accommodation arrangements to students under the age of 17
policies and procedures for selecting, screening and monitoring any third party your institution has engaged to organise and assess welfare and accommodation arrangements (if applicable)
details of appropriate arrangements which are in place for the orientation of students that are under the age of 17, including samples of information given to them relating to emergency contacts and how to seek assistance and report on incidents of actual or alleged sexual, physical or other abuse
evidence of appropriate arrangements which are in place for academic progress review of students that are under the age of 17
evidence of compliance with Commonwealth, state and territory legislation, or other regulations, regarding child welfare and protection requirements
a copy of the Working with Children Check register
evidence staff receive training in child protection principles, as part of the staff induction process.

Last updated:

15 Apr 2025

What records are held in the TEQSA Student Portal?

What records are not held in the portal?

How do I find my student records?

How do I search for my provider?

What if my provider is listed as ‘active’ in the National Register?

What if my provider is listed as ‘inactive’ in the National Register?

How do I know if my records are held in the TEQSA Student Portal?

What if my provider is not listed in the TEQSA Student Portal?

How do I register for the TEQSA Student Portal?

What happens if I can’t find my identity documents today?

What if I don’t have sufficient ID documents to complete the registration process?

What if I no longer have valid documents?

What types of documents are held in the portal?

Can I give someone else, such as a prospective employer, access to the portal to obtain my records?

How do I create an application?

When will my records become available in the portal?

Why do I need to verify my identity to obtain my student records?

Can I contact TEQSA with more questions?

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What information does a provider submit to TEQSA?

Where are student records stored?

How do I submit student records to TEQSA?

What format is needed to submit the information to TEQSA?

Student results data definition

Student records data definition

File naming convention

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Student resources

Student support

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AI in research

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Resources

Generative artificial intelligence (gen AI)

Teaching and learning

Assessments and academic integrity

Online teaching for practice-based subjects

Welfare and wellbeing

Experts advice hub

Additional resources

Contribute or provide feedback

Contributors

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Legislative requirements

Evidence requirements

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