Guidance Note: Work Integrated Learning
Providers should note that Guidance Notes are intended to provide guidance only. They are not definitive or binding documents. Nor are they prescriptive. The definitive instruments for regulatory purposes remain the TEQSA Act and the Higher Education Standards Framework as amended from time to time.
In the context of the Higher Education Standards Framework (Threshold Standards) 2015 (HES Framework), work-integrated learning (WIL) encompasses any arrangement where students undertake learning in a workplace outside of their higher education provider (or one operated jointly with an external partner) as a part of their course of study. Such arrangements may include:
- clinical or other professional placements
- online projects
- internships, or
- workplace projects.
The nature and scope of WIL may vary considerably, as will the extent of ‘integration’ of the workplace learning with the activities of the workplace or with the remainder of the student’s course work.
For example, a WIL experience might involve conduct of a project that is very much part of the core business of the workplace, and colleagues in the workplace may have an active teaching or mentoring role in achieving specified learning outcomes that have been jointly developed with the provider. Alternatively, a workplace experience may be less integrated with the business of the workplace e.g. an early placement that is mostly about observation of and orientation to work practices. While less integrated, this type of WIL may nonetheless provide an important practical foundation that will be built on in the remainder of the course of study.
Other types of work experience may not involve a placement with an outside organisation (for example, simulated or online experiences), but these lie outside the scope of the Section of the HES Framework that specifically deals with WIL (5.4) and outside the scope of this guidance note. All references to WIL in this Guidance Note refer to WIL placements that would be covered by Section 5.4.
The Standards that are primarily concerned with quality assurance of work-integrated learning delivered through third parties are in Section 5.4 (at Standard 5.4.1). However, the role of work-integrated learning more broadly and the extent of its integration are also related to Learning Outcomes and Assessment (Section 1.4), including, for example, learning outcomes for employment (e.g. Standards 1.4.2c & d). The Standards on Course Design (Section 3.1) are also relevant in so far as workplace learning is adopted and integrated as part of a course of study.
Depending on the nature and extent of workplace learning involved, the Standards on Staffing (Section 3.2) may be applicable as well in relation to supervision of students in the workplace. The Standards on Learning Resources and Educational Support (Section 3.3) may equally be applicable, as may those concerned with Credit and Recognition of Prior Learning (Section 1.2) where previous WIL may lead to credit for prior learning.
In some workplaces the wellbeing and safety of students (see Section 2.3) may assume particular significance, such as exposure to potentially stressful circumstances in clinical placements. At a more overarching level, the provider’s course approval and monitoring processes (Sections 5.1 and 5.3) would be expected to consider WIL.
The intent of the Standards is to ensure that WIL is an effective and positive learning experience which is a seamless and integral part of a course of study. Ideally, WIL will be of benefit to all parties involved and assist students in their development of work-readiness and employability.
As we have said, WIL may take many forms and be organised in many different ways, but the fundamental requirement of the Standards is that a higher education provider quality assures all WIL activities and, in so doing, assures itself that the requirements of the HES Framework are met by WIL, as for any other type of learning activity, and that students have valuable learning experiences. The Standards presuppose that:
- the provider understands how and why WIL is to be part of a course of study, i.e. there is a tenable rationale for including WIL, and
- student experiences and learning outcomes are monitored against defined, expected outcomes.
The Standards do not prescribe any particular type or model of WIL; only that it is well-conceived, educationally sound and its implementation is quality assured and monitored by the provider, irrespective of whether a provider provides WIL through some form of leading-edge practice (through technology) or a more traditional approach. While there may be variations in the models of WIL used in different providers and in the processes used, student outcomes and the student experience should be comparable, and consistent with the relevant Standards.
The Standards also have the same expectations for WIL as apply to any other form of student activities for:
- access to support, and
- related matters.
While students may be invited to take the initiative in searching for WIL opportunities, it is unacceptable under the HES Framework if arrangements for WIL are ad hoc with ill-defined or undefined purposes and placements in which students largely fend for themselves without guidance and support.
There is a myriad of potential risks in WIL. A higher education provider should assess and mitigate potential risks to the student experience before undertaking each arrangement. Developing good practice in WIL is also a dynamic field of educational research and practice, and TEQSA will not stand in the way of innovative arrangements, providing that they safeguard the quality of the student experience.
The risks are highly contextual depending on the:
- circumstances of the provider
- expected learning outcomes, and
- field of education.
A hypothetical case is outlined in Appendix A that illustrates some of the risks.
Below are examples of some typical risks.
- The role and integration of workplace learning is inadequately considered by the provider in designing a course of study and/or specifying and assessing the expected learning outcomes.
- WIL is not explicitly quality assured and/or monitored by the provider.
- The outcomes and effectiveness of WIL vary markedly from site to site, or from time to time.
- The roles and expectations of all parties involved are not agreed, e.g. through a formal agreement, or are poorly specified, including expectations about the ownership of any intellectual property generated by the student in the course of the placement.
- The provider’s expectations of the role and outcomes of WIL are unrealistic, unreasonable, impractical and/or uninformed by input from the relevant industry or sector.
- The provider is not adequately involved in organising WIL and student placements or supporting students to source their own placements.
- The expectations of some or all parties in relation to student experiences and learning outcomes of WIL are unclear and/or poorly communicated to those who need to know.
- Workplace supervisors are poorly informed about the expected outcomes of WIL and/or are ill-equipped to undertake their roles, e.g. as a supervisor, teacher, mentor or assessor.
- The workplace does not have the capacity needed to deliver the desired learning outcomes or student experiences.
- Student feedback is not obtained and/or not used to guide improvements.
- are isolated (or feel isolated) from their essential learning resources (e.g. ICT, LMS)
- have unreasonable difficulty in interacting with fellow students while on placements, or
- do not have sufficient access to support services.
- Students involved in WIL are left largely to fend for themselves by the provider and/or are not contacted by the provider during their placement.
- Mechanisms to identify responsibilities for and manage critical incidents are not in place.
- Potential or actual lapses in academic integrity, or unethical or unprofessional conduct on behalf of any of the parties to a WIL arrangement, are not identified and monitored.
- Unsuccessful WIL placements may have an adverse impact on the provider’s relationships with industry or community organisations.
This part of the guidance note covers the full extent of the Standards, and corresponding evidence that TEQSA may require, in relation to work-integrated learning.
For new applicants seeking initial registration and course accreditation, TEQSA will require evidence to be provided in relation to all relevant Standards.
For existing providers, the scope of Standards to be assessed and the evidence required may vary. This is consistent with the regulatory principles in the TEQSA Act, under which TEQSA has discretion to vary the scope of its assessments and the related evidence required. In exercising this discretion, TEQSA will be guided by the provider’s regulatory history, its risk profile and its track record in delivering high quality higher education.
TEQSA’s case managers will discuss with providers the scope of assessments and evidence required well ahead of the due date for submitting an application.
The evidence required for particular types of application is available from the Application Guides on the TEQSA website.
Providers are required to comply with the Standards at all times, not just at the time of application, and TEQSA may seek evidence of compliance at other times if a risk of non-compliance is identified.
Where students need to complete a WIL placement in order to qualify for professional accreditation, and professional accreditation is required in order to practice the profession in Australia, then this must be made clear to prospective students in the representations made by the provider or its agents. It must be possible for all students (including overseas students) recruited into the course to access WIL or alternative arrangements that will meet the requirements of the professional accrediting body.
Where students are required to be proactive in the acquisition of a WIL placement, the provider must also provide adequate guidance and support. Such WIL course requirements may be course units for which course credit is gained, or may be a milestone requirement(s) to be met prior to qualification for progression or graduation.
The following requirements apply to all WIL subjects or units where a provider charges tuition fees, but may not apply to Work Experience in Industry units (as defined for the purposes of the Higher Education Support Act 2003) where no credit points are allocated. Where the provider receives no funding for the WIL subjects, it is understandable that support for students would be limited. However, if students are required to complete a WIL placement in order to complete their course, providers must in all cases be able to demonstrate how they meet the fundamental principle in Standard 5.4.1, that placements ‘are quality assured, including assurance of the quality of supervision of student experience’.
TEQSA will expect a provider to be able to demonstrate a well-founded approach to the use of WIL and the type of WIL involved in a course. This will need to be evident in the design and rationale of the course as well as in the specification and methods for assessment of learning outcomes (both during and after placements) that link to WIL and employment. The provider’s rationale and approach may be backed by authoritative educational research.
TEQSA will expect to see an effective quality assurance system for WIL, and be confident that the provider’s quality assurance mechanisms demonstrate that any WIL placement meets the requirements of the relevant Standards in the HES Framework (as applicable to the particular context). Feedback on student WIL experiences should be used to improve future placements.
Arrangements for WIL will be expected to be formalised in an agreement, setting out the expectations for the parties involved and the outcomes sought for students. The provider’s monitoring processes will be expected to demonstrate compliance with the agreement, which should include provision for periodic on-site or electronic contact with a student in the workplace and their supervisor. Any staff providing academic input into workplace learning will need to meet the HES Framework Standards on Staffing or otherwise be supervised by those who do (see Standard 3.2.4). TEQSA will want to see that feedback on student experiences has been obtained, and that it has been (or will be) used to improve the provider’s approach to WIL.
Course design should ensure that WIL contributes to student success in achieving the overall course outcomes. On a student’s return to study, the provider should have a process in place to ascertain whether the objectives of the placement have been achieved.
A provider will need to demonstrate that it has taken effective steps to:
- monitor the wellbeing of students who are engaged in WIL
- provide educational and other support if needed, and
- manage critical incidents should they eventuate.
TEQSA will also expect a provider to show how it identifies and manages risks to academic integrity that may be inherent in particular arrangements for WIL.
If a student’s workplace experience or WIL units completed at another provider are used as a means to claim credit for recognition of prior learning (RPL), a provider will need to show that it is meeting the requirements of the Standards relevant to credit and RPL (see Section 1.2).
WIL arrangements must be consistent with the guidance available from Fair Work Australia on work experience and internships. For students on overseas placements, workplace arrangements must be in conformity with local employment and workplace legislation, including safety.
 The Resource Library contains many items on WIL, traversing several disciplines.
19 August 2016
Made available as beta version for consultation.
25 August 2017
Updated to incorporate consultation feedback.
|1.2||11 October 2017||Addition to ‘What will TEQSA look for?” text box.|
- A 12-week placement is offered as part of a credit-bearing subject, and is described as an employability skills development unit. All students are asked to find and arrange the placement with no support from the provider, and are given a form for the host company to fill-in with insufficient information about the placement.
- The provider may not have enough information about the host company environment to assure the suitability of the placement and potentially the safety of the student, and may need to seek further information.
- At the 6-week point the student is asked to get the host company to fill in a status report form, and no feedback is provided to student or host.
- A single mid-point status check over a 12-week program may not be enough to support and assure the student’s learning.
- There is no mechanism to ensure the integrity of the host evaluation, or to provide feedback to the student.
- At the end of the program the student is asked to submit a 1200 word reflective assessment which is assessed against a critical thinking rubric
- The single assessment does not appear to be aligned to the stated learning outcomes of employability skills development; there is no other method of ensuring that outcome has been achieved.