A year of centralised Enquiries Management
TEQSA’s centralised Enquiries Management team have marked a year of delivering accessible, responsive and high-quality provider support. On 1 April 2025, the team commenced as the first point of contact for all provider enquiries. TEQSA implemented this approach based on sector feedback to enhance business continuity and give greater consistency and support for providers.
Since commencing, the Enquiries Management team has seen increases in stakeholder enquiries and engagement, and responded to more than 1,300 enquiries from providers in all categories.
Enquiries have included updating contact details, questions about CRICOS applications, seeking guidance on notifying changes (for example, to governance structures or courses), and data and risk reporting, to name just a few.
The centralised approach has delivered expected efficiencies in its first 12 months, allowing TEQSA to identify trends and themes in common enquiries. This has helped the agency to build a streamlined knowledge of what regulatory issues are impacting providers and the broader sector, and allows us to better respond with communications and other supporting documents, where needed.
The Enquiries Management team is available to help, so if you have an enquiry please reach out:
- send an email to providerenquiries@teqsa.gov.au
- or phone us on 1300 739 585.