TEQSA publishes Statement of Regulatory Expectations

TEQSA has published our next Statement of Regulatory Expectations for the sector.

The Statement of Regulatory Expectations: Student grievance and complaint mechanisms outlines the minimum actions TEQSA expects providers to take to demonstrate they meet their obligations under the Higher Education Standards Framework (Threshold Standards) 2021.

This work reflects TEQSA’s continued focus to assure the safety and wellbeing of students and staff.

In response to publishing and communicating the statement, TEQSA expects all higher education providers to review their student grievance and complaint mechanisms and implement necessary improvements.

A requirement for Australian University providers is that they voluntarily publish annual complaints data. This approach is in keeping with TEQSA’s legislated requirements to ensure a proportionate regulatory response to risks to compliance, which is greatest within universities.

TEQSA’s registration and re-registration processes have been updated to reflect these expectations. TEQSA will continue to work closely with the National Student Ombudsman and other stakeholders to ensure there is no unnecessary burden on universities.

• Read also: TEQSA’s work to support social cohesion