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Raising a concern

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Concerns are an important source of information for TEQSA to ensure that higher education providers comply with their regulatory obligations.

We refer to complaints or allegations of non-compliance we receive about providers as concerns.

We take all concerns seriously – we record, acknowledge receipt, and carefully consider all concerns to decide the appropriate response in the circumstances. 

When TEQSA can take action

When TEQSA can take action on a concern

Generally, we will only take action on concerns where:

  • there is a serious risk to students or to the quality or reputation of the higher education sector; and
  • they relate to the provider’s compliance with its obligations within our area of responsibility.

Read more about the type of concerns we can take action on

When TEQSA can’t take action

When TEQSA cannot take action on a concern

We cannot take action on matters that are outside our area of responsibility.

Read more about the type of concerns we can’t take action on

Before you raise a concern

Before you raise a concern
  • Have you raised the concern directly with the provider?
  • Have you checked if the concern should be raised with a different organisation?

Read more about different types of concerns and where to go

How to raise a concern

How to raise a concern

Submit your concern using our online form.

  • Provide as much information as possible
  • Provide evidence to support your concern.

Read more on how to submit a concern

What happens next

What happens next
  • We will carefully consider the concern and risk involved to decide the most appropriate response
  • We do not investigate every concern and there are a range of possible outcomes.

Read more on how TEQSA manages concerns and possible outcomes