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Position Description: Senior Compliance and Investigations Manager

Position Title: Senior Compliance and Investigations Manager

Section: Assessment and Investigations Group

Employment Type: Ongoing, Full-time

Salary Range: $80,201 to $88,194 pa plus 15.4% superannuation

Classification: APS Level 6

Location: Melbourne, Victoria

Reporting to: Director, Assessment and Investigations Group

Agency Employment Act: PS Act 1999

Applications close midnight Sunday 25 March 2018

Applications must include the following cover sheet: TEQSA job application cover sheet [DOCX 55KB]

Job Description


The Senior Compliance and Investigations will be part of the newly established Compliance and Investigations Team within TEQSA’s Assessment and Investigations Group. The team is responsible for undertaking complex and sensitive assessments into alleged breaches of the Threshold Standards, TEQSA Act, ESOS Act and associated legislation. It is also responsible for ongoing monitoring of assurance action imposed on providers and management of complaints against providers. The Team will undertake investigations present the findings and make recommendations to Commissioners and TEQSA senior managers.

The Assessment and Investigations Group is responsible for the management of initial registrations, acute risk renewal of registration assessments, ESOS Act matters, compliance assessments, cases requiring investigations and sanctions (both under the TEQSA and ESOS Acts) and ongoing monitoring of assurance action imposed on providers. Specialisation within the Group is structured around assessing initial registrations, ESOS and compliance and investigations. Some staff within this group will be required to have a high level of technical expertise in relevant to their area of specialisation.

The Assessment and Investigations Group and the Assurance Group are the two Provider Assessment groups within TEQSA, responsible for delivering TEQSA’s core business of undertaking regulatory assessments under the Tertiary Education Quality and Standards Agency Act 2011 (TEQSA Act). This includes the assessment of applications for (re)registration and (re)accreditation against the Higher Education Standards Framework (Threshold Standards) 2015 (“the Threshold Standards”) as well as applications under the Education Services for Overseas Students Act 2000 (ESOS Act) and its associated standards. The groups have responsibility for the active case management of registered higher education providers covering all aspects of regulation and quality assurance.

The Position

The Senior Compliance and Investigations Manager reports to the Assistant Director, Compliance and Investigations. The successful candidate will undertake complex assessments and investigations. The successful candidate will be required to work collaboratively with TEQSA staff to undertake investigations and ensure effective receipt and dissemination of information and intelligence to both TEQSA staff and other Government agencies. The successful candidate will apply investigative tools and enforcement options in relation to breaches of the TEQSA Act, ESOS Act and associated legislation and national standards. Where appropriate, the successful candidate will prepare reports for consideration by senior Agency staff.

The successful candidate is expected to contribute to improving business processes and assist with policy development.

This position may involve interstate and international travel.


The role is responsible for a range of tasks and duties including:

  • under direction, planning and conducting complex assessments including investigations of breaches or contraventions of the TEQSA Act, ESOS Act and the Criminal Code, including gathering and managing evidence in accordance with relevant legislation, standards, policies and procedures
  • managing the provider complaints function of the Agency
  • planning, monitoring and reporting on the progress of assessments and investigations towards achieving project goals and milestones
  • preparing analysis in accordance with Higher Education Standards Framework (Threshold Standards) 2015 (“the Threshold Standards”)
  • working collegiately with TEQSA staff to source, maintain and disseminate information about providers and the relevant assessments in progress
  • liaising with other investigations bodies and government agencies
  • provide support to team members in the application of investigative tools and enforcement options
  • contributing to the effectiveness and consistency of compliance and investigation practice and outcomes through active participation in professional development and business improvement activities
  • working closely with TEQSA’s Legal Group on matters involving possible contraventions of the TEQSA Act, ESOS Act and associated legislation.

Selection Criteria

Please note that your responses to the selection criteria should be brief and not exceed 200 words for each of the 7 criteria. These are provided as a guide of the skills and capabilities required for the role and your responses should demonstrate the relevance to this role.




Job Context and Environment

  1. Demonstrated ability to conduct complex assessments and investigations, particularly regulatory assessments and investigations, in accordance with legislation, policy and standards.
  2.  Demonstrated ability to develop a detailed understanding of higher education sector within a regulatory context


Management diversity and span

  1. High level project management skills and experience, including the capacity to deliver complex projects on schedule with a high degree of quality and accuracy.


Stakeholder engagement and communication

  1. High level written and oral communication skills, including the ability to prepare high quality concise reports and briefs for presentation to decision makers or (where relevant) courts and tribunals.
  2. Capacity to build and manage relationships through effectively communicating with internal and external stakeholders including Government agencies, by providing support, and anticipating and responding to their needs.


Analysis and decision making skills


  1. The demonstrated ability to interpret legislation and policy frameworks relevant to complex assessments or investigations, to analyse evidence and to develop effective and appropriate strategies, solutions and actions.


Learning agility


  1. The demonstrated ability to adapt quickly and effectively to new requirements and situations, showing initiative to take action to remain abreast of new sector trends and developments; an ability to learn from past experience and apply learning to ensure continuous improvement in work practices; ability to manage and lead change processes.




The following qualifications or experience will be highly regarded:

  • Certificate IV in Government Investigations or equivalent qualifications or experience in investigations, or the ability to quickly obtain this qualification
  • significant (3+ years) experience working in a Government regulatory environment.


The successful applicant must:

  • be an Australian citizen, or, in limited circumstances, be in the process of obtaining Australian citizenship
  • satisfactorily pass a National Police Check on joining TEQSA
  • hold or obtain a Baseline Vetting Australian Government security clearance
  • hold a current passport and be able to travel frequently including to offshore locations.

Failure to satisfy any of these conditions may result in the withdrawal of an offer of employment or termination of employment.

TEQSA supports workplace diversity and values the contribution of people from diverse backgrounds. In particular, applications are encouraged from Aboriginal and/or Torres Strait Islander people, people with disability, and people with cultural and linguistic diversity.


The Tertiary Education Quality and Standards Agency (TEQSA) is Australia’s independent national quality assurance and regulatory agency for higher education. TEQSA was established on 29 January 2012 under the Tertiary Education Quality and Standards Agency Act 2011(the Act).

TEQSA’s role is to ensure that quality standards are being met by all higher education providers so that the interests of students and the reputation of Australia’s higher education sector are promoted and protected. TESQA takes a risk-based approach to planning and implementing its assessments of provider compliance with these standards.

All providers of higher education – universities and non-universities alike – that offer higher education qualifications in or from Australia, must be registered by TEQSA. Providers that do not have self-accrediting authority, which is virtually all of the non-university providers at present, must also, have their courses of study accredited by TEQSA.


To safeguard student interests and the reputation of the higher education sector by assuring the quality of Australian higher education through a proportionate, risk-reflective approach which allows higher education providers to pursue their individual missions and encourages diversity, innovation and excellence.

How to Apply

Applicants need to refer to our Careers page.

You should include the following in your application:

  • TEQSA job application cover sheet
  • your responses to the selection criteria (maximum of 200 words per criterion)
  • a current resume. 

Completed applications are to be submitted to recruitment [at] teqsa.gov.au

For assistance addressing the selection criteria you may wish to refer to ‘Cracking the Code: How to Apply for Jobs in the Australian Public Service’.