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Position Description: Quality Assurance Officer

Position Title: Quality Assurance Officer
Group/Team: Legal Group
Employment Type: Ongoing/non-ongoing, Full-time
Salary Range: $84,259 to $92,657 plus 15.4% superannuation
Classification: APS Level 6
Location: Melbourne, Victoria
Reporting to: Assistant Director, Quality Assurance 
Agency Employment Act: PS Act 1999

Applications close at 11:59pm on 1 March 2020

Applications must include the following cover sheet: TEQSA job application cover sheet [DOCX 1MB]


The Tertiary Education Quality and Standards Agency (TEQSA) is Australia’s independent national quality assurance and regulatory agency for higher education. TEQSA’s role is to ensure that the quality standards are being met by all higher education providers so that the interests of students and the reputation of Australia’s higher education sector are promoted and protected. TESQA takes a risk-based approach to planning and implementing its assessments of provider compliance with these standards.

All providers of higher education – universities and non-universities alike – that offer higher education qualifications in or from Australia, must be registered by TEQSA. Providers that do not have self-accrediting authority, which is virtually all of the non-university providers at present, must also, have their courses of study accredited by TEQSA.

Internal Quality Assurance at TEQSA

The Internal Quality Assurance function is embedded in TEQSA’s Legal Group and has been established to provide for the ongoing development, implementation and maintenance of TEQSA’s internal quality assurance framework, primarily through stewardship of the Case Management Handbook. 

The Case Management Handbook:

  • is an internal resource manual intended to guide and support TEQSA case managers to effectively undertake regulatory activities, such as assessment of applications 
  • it covers TEQSA’s regulatory functions and includes legislative information, agency-specific process information and resources
  • supports internal quality assurance within TEQSA by promoting consistent and robust standard practices and documentation across TEQSA’s assessment processes.

Position duties

Working closely with the Assistant Director, Quality Assurance and other members of the Legal Group, the Quality Assurance Officer is primarily responsible for working with internal stakeholders such as relevant subject matter experts, to enhance the efficacy of TEQSA’s Case Management Handbook through content and platform development, review and enhancement activities.  

The Quality Assurance Officer will map and document TEQSA’s regulatory operations processes and create useful resources for use by internal stakeholders. The incumbent will also develop and maintain internal QA Registers and be expected to contribute procedural and administrative quality enhancement recommendations to help improve the timeliness and rigour of regulatory assessment processes. The Quality Assurance Officer will have secretariat responsibilities for TEQSA’s Assurance Quality Steering Group (TAQS). 

Selection criteria

Please note that your responses to the selection criteria should be brief and not exceed 200 words per criteria.

  1. knowledge, or the ability to quickly acquire knowledge of issues relevant to TEQSA’s assessment processes, including principles and practices for regulation in an Australian Government context
  2. demonstrated ability to work independently, make decisions and exercise judgement under limited direction and against established priorities, practices, and methodologies
  3. demonstrated ability to develop and support relationships with internal and external stakeholders, particularly the ability to maintain collaborative relationships with colleagues
  4. demonstrated ability to develop innovative approaches to issues relevant to the improvement of TEQSA’s administrative decision making processes
  5. highly developed written and verbal communication skills.


  1. editorial experience or training
  2. knowledge of the higher education sector
  3. a tertiary qualification in a relevant discipline.


The successful applicant must be:

  • an Australian citizen
  • able to obtain and maintain an Australian Government Security clearance to baseline level.

Failure to satisfy any of these conditions may result in the withdrawal of an offer of employment or termination of employment.

TEQSA supports workplace diversity and values the contribution of people from diverse backgrounds. In particular, applications are encouraged from Aboriginal and/or Torres Strait Islander people, people with disability, and people with cultural and linguistic diversity.

How to apply

Applicants need to refer to our Careers page.

You should include the following in your application:

  • TEQSA job application cover sheet
  • your responses to the selection criteria (maximum of 200 words per criterion)
  • a current resume.  

Completed applications are to be submitted to recruitment [at] teqsa.gov.au

For assistance addressing the selection criteria, you may wish to refer to ‘Cracking the Code: How to Apply for Jobs in the Australian Public Service’.