Go to top of page

Position Description: Principal Compliance and Investigations Manager

Position Number: 18007
Position Title: Principal Compliance and Investigations Manager
Group/Team: Assessment and Investigations Group / Compliance and Investigations Team
Employment Type: Ongoing, Full-Time
Salary Range: $103,609 to $114,512 pa plus 15.4% superannuation
Classification: Executive Level 1 (EL1)
Location: 530 Collins Street, Melbourne, Victoria
Reporting to: Assistant Director, Compliance and Investigations Team
Agency Employment Act: PS Act 1999

Applications close at 11:59pm on 1 September 2019

Applications must include the following cover sheet: TEQSA job application cover sheet [DOCX 1MB]

Who is TEQSA?

Our purpose is to protect student interests and the reputation of Australia's higher education sector through a proportionate, risk-reflective approach to quality assurance that supports diversity, innovation and excellence.

All organisations that offer higher education qualifications in or from Australia, must be registered by TEQSA. Higher education providers that have not been granted self-accrediting authority (almost all of the non-university providers) must also have their courses of study accredited by us.

The Australian higher education sector includes public and private universities, Australian branches of overseas universities and other higher education providers. Higher education providers offer qualifications ranging from undergraduate awards (bachelor degrees, associate degrees and advanced diplomas) to postgraduate awards (graduate certificates and diplomas, masters and doctoral degrees).

What do we do? 

The Tertiary Education Quality and Standards Agency (TEQSA) is Australia’s independent national quality assurance and regulatory agency for higher education. TEQSA’s purpose is to protect students and to ensure that quality standards are met and that the interests of students and the reputation of Australia’s higher education sector are promoted and protected. 

All providers of higher education – universities and non-universities alike – that offer higher education qualifications in or from Australia must be registered by TEQSA.  Providers that do not have self-accrediting authority, which is virtually all of the non-university providers, must have their courses of study accredited by TEQSA.

Where does this role fit?

This role fits within the Compliance and Investigations team and reports to the Director Assessment and Investigations Group.

The Assessment and Investigations Group and the Assurance Group are the two Provider Assessment groups within TEQSA responsible for delivering TEQSA’s core business of undertaking regulatory assessments under the TEQSA Act. This includes the assessment of applications for (re)registration and (re)accreditation against the Threshold Standards and applications under the ESOS Act and National Code. The groups have responsibility for active case management of registered higher education providers covering all aspects of regulation and quality assurance. 

The Assessment and Investigations Group is responsible for the management of initial registrations, acute risk renewal of registration assessments, ESOS Act matters and compliance assessments cases requiring investigations and sanctions (both under the TEQSA and ESOS Acts) and the ongoing monitoring of assurance action imposed on providers. Specialisations within the Group are structured around assessing initial registrations, ESOS and compliance and investigations. 

The role

The Compliance and Investigations team is responsible for:

  • managing complaints against providers
  • ongoing monitoring of assurance action imposed on providers
  • undertaking complex and sensitive assessments into alleged breaches of the Higher Education Standards Framework (Threshold Standards) 2015
  • the National Code of Practice for Providers of Education and Training to Overseas Students 2018 (National Code) as well as conducting investigations into alleged breaches of the Tertiary Education Quality Standards Act 2011 (TEQSA Act)
  • the Education Standards for Overseas Students Act 2000 (ESOS Act) and the Commonwealth Criminal Code Act 1995

The team presents its findings and makes recommendations to TEQSA Commissioners and senior managers. 

The Principal Compliance and Investigations Manager provides advice relating to complex assessments and complaint management. Working closely with the Assistant Director, Compliance and Investigations Manager the Principal Compliance and Investigations Manager conducts  complex assessments and prepares reports with recommendations for consideration by the Senior Management Team and TEQSA Commissioners, and assist the Assistant Director in managing investigations conducted by the team.

The Principal Compliance and Investigations Manager is also be responsible for assisting in the development of systems and policies, and improving business processes, including providing guidance to staff on compliance activities within the Agency.

This position may involve interstate and international travel.


The role is responsible for a range of duties including, but not limited to: 

  • planning, conducting, leading and managing complex assessments under the Threshold Standards and National Code
  • providing leadership on the management of the provider complaints function of TEQSA
  • assisting the Assistant Director in leading and managing investigation of breaches or contraventions of the TEQSA Act, ESOS Act and the Criminal Code, including gathering and managing evidence in accordance with relevant legislation, standards, policies and procedures. This will progress under a development phase to leading and managing investigations
  • leading, managing and mentoring members of the Compliance and Investigations Team in the performance of their duties 
  • planning, monitoring and reporting on the work of the team towards achieving project goals and milestones
  • representing TEQSA at external forums 
  • liaising with legal and judicial officers in respect of investigations
  • working closely with the Assistant Director, Compliance and Investigations in the development and review of systems, processes and internal documentation, including guidance to staff on the conduct of compliance activities, complaint management and investigations within the Agency
  • working closely with TEQSA’s Legal Group on matters involving possible contraventions of the TEQSA Act, ESOS Act and associated legislation.

Selection criteria

Please note that your responses to the selection criteria should be brief and not exceed 200 words per criteria.

  1. Demonstrated ability to conduct, lead and manage complex assessments, particularly regulatory assessments, in accordance with legislation, policy and standards.
  2. Knowledge of higher education sector within a regulatory context, domestically and globally, including sector trends and provider and systemic sector risk.
  3. Demonstrable project management skills and experience, including the capacity to deliver multiple, complex projects on schedule with a high degree of quality and accuracy.
  4. Demonstrated leadership skills and experience in setting and meeting clear performance targets, including managing performance for quality and timely outcomes.
  5. High level written and oral communication skills, including negotiation skills and the ability to prepare high quality reports and briefs for presentation to decision makers or (where relevant) courts and tribunals.
  6. Demonstrated ability to build and maintain effective working relationships and act with diplomacy and discretion when dealing with sensitive and confidential issues.
  7. The demonstrated ability to think critically when extracting and interpreting information, including the interpretation of legislation and policy frameworks relevant to complex assessments or investigations, to analyse evidence and to develop effective and appropriate strategies, solutions and actions.


The following qualifications and experience will be highly regarded:

  • Auditing (or equivalent) qualification
  • Certificate IV / Diploma in Government Investigations 
  • a background in the higher education or international education sector.


The successful applicant must:

  • be an Australian citizen
  • be able to obtain and maintain an Australian Government Security clearance to Baseline status
  • hold a current passport and be able to travel occasionally, including to offshore locations.

Failure to satisfy any of these conditions may result in the withdrawal of an offer of employment or termination of employment.

TEQSA supports workplace diversity and values the contribution of people from diverse backgrounds. In particular, applications are encouraged from Aboriginal and/or Torres Strait Islander people, people with disability, and people with cultural and linguistic diversity.

How to apply

Applicants need to refer to our Careers page.

You should include the following in your application:

  • TEQSA job application cover sheet
  • your responses to the selection criteria (maximum of 200 words per criterion)
  • a current resume.  

Completed applications are to be submitted to recruitment [at] teqsa.gov.au

For assistance addressing the selection criteria, you may wish to refer to Cracking the Code: How to Apply for Jobs in the Australian Public Service