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Position Description: Director, Registration and Courses

Position Number: 18014
Position Title: Director, Registration and Courses 
Group/Team: Regulatory Operations
Employment Type: Ongoing, Full-time
Salary Range: $123,142 to $147,817 pa plus 15.4% superannuation
Classification: Executive Level 2 (EL2)
Location: 530 Collins Street, Melbourne, Victoria
Reporting to: Executive Director, Regulatory Operations
Agency Employment Act: PS Act 1999

Applications close at 11:59pm on 1 August 2021

Applications must include the following cover sheet: TEQSA job application cover sheet [DOCX 1MB]


The Tertiary Education Quality and Standards Agency (TEQSA) is Australia’s independent national quality assurance and regulatory agency for higher education. 

TEQSA’s role is to ensure that the quality standards are being met by all higher education providers so that the interests of students and the reputation of Australia’s higher education sector are promoted and protected. 

All providers of higher education that offer higher education qualifications in, or from Australia, must be registered by TEQSA. Providers that do not have self-accrediting authority, must also have their courses of study accredited by TEQSA. In keeping with contemporary trends in quality assurance and regulation, TEQSA’s approach:

  • is standards-based, risk-reflective and transparent
  • places a significant emphasis on promoting and facilitating a culture of effective self-assurance as an integral part of a provider’s ordinary operations
  • is based on a preferred model of respectful regulatory partnerships, with individual providers and with the sector overall.

This approach enables TEQSA to be effective in ordinary and extraordinary times across a range of areas, such as sector reform, COVID-19 response and recovery, and identifying and responding to emerging issues.

The TEQSA team

TEQSA is a small agency with approximately 100 staff members. TEQSA’s staff have diverse backgrounds and expertise including higher education, quality assurance, governance, data and financial analysis, regulatory compliance and risk management. Many have come from higher education and public service policy and delivery sectors. TEQSA staff further develop their specialised skills to support the assessment of both qualitative and quantitative information, with a focus on protecting the interests of students and the reputation of the higher education sector, and build on their knowledge and experience through regular interactions with providers, professional accreditation bodies, TEQSA experts and overseas quality assurance bodies.

Registrations and Courses Group

The Registration and Courses Group sits within the Regulatory Operations Division, which is responsible for delivering TEQSA’s core business of undertaking regulatory assessment under the Tertiary Education Quality and Standards Agency Act 2011 (TEQSA Act). This includes the assessment of applications for (re)registration and (re)accreditation against the Higher Education Standards Framework (Threshold Standards) 2015 (Threshold Standards) as well as applications under the Education Services for Overseas Students Act 2000 (ESOS Act) and its associated standards. The Division has responsibility for the active case management of registered higher education providers covering all aspects of regulation and quality assurance.

About the position

The Director, Registration and Courses will operate under broad direction and draw on significant public sector and/or regulatory knowledge and experience to influence and set the strategic direction for the Initial Registrations and Courses teams, responsible for the assessment of initial registrations and provider course accreditations. They will translate strategy into operational goals and standards, create plans, provide expert advice, make decisions based on professional judgement, manage risks, and have demonstrated experience in achieving results and business process improvement. 

TEQSA is transforming the way it informs and assists those who use its services through change and innovation, as well as strengthening its quality assurance and regulatory practices. Working with a high level of autonomy, the Director will lead high performing teams to support this critical transformation and deliver core services. 

The Director will be responsible for making specific regulatory decisions under TEQSA’s regulatory frameworks, as well as providing advice and guidance to the Executive Director, Chief Executive Officer (CEO) and Commission on other regulatory matters. They will initiate, establish, and maintain strong relationships with key internal and external stakeholders, capitalising on the knowledge within the organisation as well as consulting externally where appropriate, to drive and implement a culture of change and continuous improvement.

They will communicate with influence by anticipating and adapting messages to their target audience, gain stakeholder support through persuasive negotiation and be able to identify common ground to facilitate agreement and acceptance on highly complex and/or sensitive matters.

This position may involve some interstate and international travel.


  1. Lead the Group’s work to deliver high quality assessments and related services, driving a positive team culture committed to continuous improvement.
  2. Build team capabilities by providing leadership to team members, including setting the strategic direction of work priorities, monitoring workflows and resources, developing, coaching, and mentoring staff, resolving conflict, and managing performance. 
  3. Identify, analyse, and draw on contemporary public sector and/or regulatory thinking, research, and emerging technology, to improve access to, and the understanding and effectiveness of Group services.
  4. Lead change management, innovation and transformation agendas to support performance improvement and provide authoritative, practical and impartial advice as required.
  5. Build and sustain productive and influential relationships with a network of key stakeholders including registered providers, peak bodies, government, and other agencies, to facilitate cooperation and ensure high quality support and services are delivered, objectives achieved, and future needs addressed. 
  6. Act as a principal advisor on complex and/or sensitive regulatory matters, analyse and interpret information and use sound judgement to choose an appropriate course of action.
  7. Participate in TEQSA’s senior management group and the Division leadership team, actively contributing to corporate management and related statutory responsibilities including strategic planning, reporting, corporate and budgetary tasks to deliver organisational outcomes and deliverables. 
  8. Perform other duties as directed.

Our ideal candidate (selection criteria)

  • Has proven experience leading and managing teams to meet organisational objectives, including by developing, coaching and mentoring employees to deliver excellent service in multi-stakeholder environment.
  • Is resilient, has high self and situational awareness and emotional intelligence, and can provide leadership in a climate of change, uncertainty, and continuous improvement to achieve and maintain high-performance.
  • Possesses outstanding interpersonal and stakeholder management skills and can build influential relationships that drive consultation and collaboration with key stakeholders to harness opportunities and gain buy in for strategic initiatives. 
  • Is an exceptional collaborator and communicator, with demonstrated experience in driving consensus and cohesion and building staff engagement to deliver high performance.
  • Makes balanced decisions; uses professional judgement to investigate, analyse and resolve issues and influence decision makers; and delivers quality outcomes that have significant impact on Division and Commission operations.
  • Has experience conducting, leading and/or managing complex assessments, particularly regulatory assessments, in accordance with legislation, policy and standards. 

Qualifications and experience

  • Relevant tertiary qualification(s) in public sector administration or law would be highly regarded.
  • Experience working in a regulatory environment and/or the Australian higher education sector would be highly valued.

How to apply

Your application should include the following items:

  • a statement of no more than 1000 words addressing the Our ideal candidate section above, explaining how your experience, skills and qualifications make you the ideal candidate for the role
  • a TEQSA job application cover sheet
  • a current resume.  

Once prepared, please submit your completed application to recruitment [at] teqsa.gov.au.

Please refer to TEQSA’s careers page for the relevant documents and more information.

For assistance with addressing the selection criteria, you may wish to refer to the APS EL2 Integrated Leadership System and Cracking the Code: How to Apply for Jobs in the Australian Public Service.


The successful applicant must:

  • be an Australian citizen
  • obtain and maintain an Australian Government Security clearance to Negative Vetting Level 1 status.

Failure to satisfy any of these conditions may result in the withdrawal of an offer of employment or termination of employment.

Other relevant information

  • This recruitment process is being used to fill an ongoing position.
  • A merit pool of suitable applicants may be created from this process and will be active for 12 months from the date of this advertisement. We may choose to use this merit pool to fill further ongoing and non-ongoing vacancies.
  • Non-ongoing vacancies may be filled up to 18 months with the possibility of a further extension (up to a total period of 3 years) or becoming ongoing.

Diversity and inclusion

TEQSA values workplace diversity and is committed to providing a supportive, inclusive, and respectful work environment. We welcome people with diverse skills, experiences, perspectives and backgrounds, and encourage applications from Aboriginal and Torres Strait Islander People, people with disabilities, people that identify as LGBTIQ+, and people from culturally and linguistically diverse backgrounds.

Work, health and safety responsibilities 

Section 28 of the Work Health and Safety Act 2011 details work, health and safety responsibilities for all TEQSA employees while at work, in the office or remotely.