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Position Description: Assistant Director, Compliance and Investigations

Position Title: Assistant Director, Compliance and Investigations

Section: Assessment and Investigations Group

Employment Type: Ongoing, Full-time

Salary Range: $98,619 to $108,997pa plus 15.4% superannuation

Classification: Executive Level 1

Location: Melbourne, Victoria

Reporting to: Director, Assessment and Investigations Group

Agency Employment Act: PS Act 1999

Applications close midnight Sunday 25 March 2018

Applications must include the following cover sheet: TEQSA job application cover sheet [DOCX 55KB]

Job Description


The Assistant Director, Compliance and Investigations will lead the newly established Compliance and Investigations Team within TEQSA’s Assessment and Investigations Group. The team is responsible for undertaking complex and sensitive assessments into alleged breaches of the Threshold Standards, TEQSA Act, ESOS Act and associated legislation. It is also responsible for ongoing monitoring of assurance action imposed on providers and management of complaints against providers. The Team will undertake investigations present the findings and make recommendations to Commissioners and TEQSA senior managers.

The Assessment and Investigations Group is responsible for the management of initial registrations, acute risk renewal of registration assessments, ESOS Act matters, compliance assessments, cases requiring investigations and sanctions (both under the TEQSA and ESOS Acts) and ongoing monitoring of assurance action imposed on providers. Specialisation within the Group is structured around assessing initial registrations, ESOS and compliance and investigations. Some staff within this group will be required to have a high level of technical expertise in relevant to their area of specialisation.

The Assessment and Investigations Group and the Assurance Group are the two Provider Assessment groups within TEQSA, responsible for delivering TEQSA’s core business of undertaking regulatory assessments under the Tertiary Education Quality and Standards Agency Act 2011 (TEQSA Act). This includes the assessment of applications for (re)registration and (re)accreditation against the Higher Education Standards Framework (Threshold Standards) 2015 (“the Threshold Standards”) as well as applications under the Education Services for Overseas Students Act 2000 (ESOS Act) and its associated standards. The groups have responsibility for the active case management of registered higher education providers covering all aspects of regulation and quality assurance.

The Position

The Assistant Director reports to the Director of the Assessment and Investigations Group. The successful candidate will manage TEQSA’s Compliance and Investigations Team. The successful candidate will act as Team Leader for a team of staff responsible for undertaking complex assessments and investigations. The successful candidate will be required to work collaboratively with TEQSA staff to provide specialist guidance and advice in relation to investigations, the use of investigative tools and enforcement options in relation to breaches of the TEQSA Act, ESOS Act and associated legislation and national standards. Where appropriate, the successful candidate will liaise with external contracted investigation officers and prepare reports for consideration by Senior Management and TEQSA Commissioners on ongoing investigations. For cases involving possible court proceedings, the successful candidate will be required to work closely with TEQSA’s Legal Group.

The role will be responsible for oversight of the development of systems and processes, including guidance to staff on the conduct of investigations and compliance activities within the Agency.

The successful candidate is expected to contribute to improving business processes and assist with policy development.

This position may involve interstate and international travel.


The role is responsible for a range of tasks and duties including:

  • leading, managing and mentoring a team of investigators and assessment staff in the performance of their duties
  • planning, conducting, leading and managing complex assessments including investigations of breaches or contraventions of the TEQSA Act, ESOS Act and the Criminal Code, including gathering and managing evidence in accordance with relevant legislation, standards, policies and procedures
  • managing the provider complaints function of the Agency
  • planning, monitoring and reporting on the work of the team towards achieving project goals and milestones
  • providing expert advice to TEQSA staff on the collection of evidence and the conduct of investigations in accordance with relevant standards
  • representing TEQSA at external forums
  • liaising with legal and judicial officers in respect of investigations
  • working collegiately with TEQSA staff and providing specialist guidance and training regarding the use of investigative tools and enforcement options
  • oversight of the development and review of systems, processes and internal documentation, including guidance to staff on the conduct of compliance activities and investigations within the Agency
  • working closely with TEQSA’s Legal Group on matters involving possible contraventions of the TEQSA Act, ESOS Act and associated legislation.

Selection Criteria

Please note that your responses to the selection criteria should be brief and not exceed 200 words for each of the 8 criteria. These are provided as a guide of the skills and capabilities required for the role and your responses should demonstrate the relevance to this role.




Job Context and Environment

  1. Demonstrated ability to conduct, lead and manage complex assessments and investigations, particularly regulatory assessments and investigations, in accordance with legislation, policy and standards.
  2. Demonstrated ability to develop a detailed understanding of higher education sector within a regulatory context, domestically and globally, including sector trends and provider and systemic sector risk


Management diversity and span

  1. Advanced project management skills and experience, including the capacity to deliver multiple, complex projects on schedule with a high degree of quality and accuracy.
  2. Demonstrated strong leadership skills and experience in setting and meeting clear performance targets, including managing performance for quality and timely outcomes.


Stakeholder engagement and communication

  1. High level written and oral communication skills, including negotiation skills and the ability to prepare high quality reports and briefs for presentation to decision makers or (where relevant) courts and tribunals.
  2. Demonstrated ability to build and maintain effective working relationships and act with diplomacy and discretion when dealing with sensitive and confidential issues

Analysis and decision making skills

  1. The demonstrated ability to think critically when extracting and interpreting information, including the interpretation of legislation and policy frameworks relevant to complex assessments or investigations, to analyse evidence and to develop effective and appropriate strategies, solutions and actions.


Learning agility

  1. The demonstrated ability to adapt quickly and effectively to new requirements and situations, showing initiative to take action to remain abreast of new sector trends and developments; an ability to learn from past experience and apply learning to ensure continuous improvement in work practices; ability to manage and lead change processes.




The following qualifications or experience will be highly regarded:

  • Certificate IV in Government Investigations or equivalent police/law enforcement qualification, or the ability to quickly obtain this qualification
  • a legal qualification
  • a strong background in the higher education or international education sector.


The successful applicant must:

  • be an Australian citizen, or, in limited circumstances, be in the process of obtaining Australian citizenship
  • satisfactorily pass a National Police Check on joining TEQSA
  • hold or obtain Negative Vetting 1 (NV1) Australian Government security clearance
  • hold a current passport and be able to travel frequently including to offshore locations.

Failure to satisfy any of these conditions may result in the withdrawal of an offer of employment or termination of employment.

TEQSA supports workplace diversity and values the contribution of people from diverse backgrounds. In particular, applications are encouraged from Aboriginal and/or Torres Strait Islander people, people with disability, and people with cultural and linguistic diversity.


The Tertiary Education Quality and Standards Agency (TEQSA) is Australia’s independent national quality assurance and regulatory agency for higher education. TEQSA was established on 29 January 2012 under the Tertiary Education Quality and Standards Agency Act 2011(the Act).

TEQSA’s role is to ensure that quality standards are being met by all higher education providers so that the interests of students and the reputation of Australia’s higher education sector are promoted and protected. TESQA takes a risk-based approach to planning and implementing its assessments of provider compliance with these standards.

All providers of higher education – universities and non-universities alike – that offer higher education qualifications in or from Australia, must be registered by TEQSA. Providers that do not have self-accrediting authority, which is virtually all of the non-university providers at present, must also, have their courses of study accredited by TEQSA.


To safeguard student interests and the reputation of the higher education sector by assuring the quality of Australian higher education through a proportionate, risk-reflective approach which allows higher education providers to pursue their individual missions and encourages diversity, innovation and excellence.

How to Apply

Applicants need to refer to our Careers page.

You should include the following in your application:

  • TEQSA job application cover sheet
  • your responses to the selection criteria (maximum of 200 words per criterion)
  • a current resume.  

Completed applications are to be submitted to recruitment [at] teqsa.gov.au

For assistance addressing the selection criteria you may wish to refer to ‘Cracking the Code: How to Apply for Jobs in the Australian Public Service’.