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Position Description: Assessment Support Officer

Position Title: Assessment Support Officer (multiple roles) 
Group/Team: Assessment and Investigations Group or Assurance Group
Employment Type: Ongoing, Full-Time or Part-Time
Salary Range: $66,546 to $71,173 plus 15.4% superannuation
Classification: APS Level 4
Location: Melbourne, Victoria
Reporting to: Assistant Director, AIG or AG
Agency Employment Act: PS Act 1999

Applications close at 11:59pm on 30 September 2018

Applications must include the following cover sheet: TEQSA job application cover sheet [DOCX 55KB]


The Assessment and Investigations Group and the Assurance Group are the two Provider Assessment groups within TEQSA, responsible for delivering TEQSA’s core business of undertaking regulatory assessments under the Tertiary Education Quality and Standards Agency Act 2011 (TEQSA Act). This includes the assessment of applications for (re)registration and (re)accreditation against the Higher Education Standards Framework (Threshold Standards) 2015 (“the Threshold Standards”). The groups have responsibility for the active case management of registered higher education providers covering all aspects of regulation and quality assurance, and the relationship management of providers.

The position

The Assessment Support Officer will be responsible for the assessment of straightforward applications from higher education providers, working under guidance. The role will primarily focus on standard CRICOS, ELICOS and Foundation applications.

The Assessment Support Officer will analyse applications from providers against standards, using Agency assessment and decision making practices.

The Assessment Support Officer will also provide administrative and other support to the assessment teams to facilitate team and Agency work.

This position may involve interstate travel.

Position duties

  • provide administrative support (with direct supervision limited to complex tasks or unfamiliar situations) including:
    • general administrative support to the case team, such as data entry, records management, agenda and minute-taking support for meetings, and correspondence management (including mail-outs)
    • administrative support to the Director and Assistant Director for special projects
    • preparation of documentation, including – correspondence to providers, pre-submission and post-decision documents, finalising contract documentation for external experts; and preparation of briefs and reports including public reports and data reports
    • respond to routine and/or general enquires and complaints via phone and email. Liaise with more senior staff to develop responses to more complex enquiries
    • assist in preparation of regulatory performance reporting, including compiling data for reports, preparations of Senate Estimates and other briefs and ensuring that database entries are up to date and monitoring the progress of assessments against timelines
    • work in collaboration with other TEQSA administrative staff to provide coordinated services.
  • assist the assessment teams in stakeholder management activities with providers, by providing advice and supporting resolution of issues with tact and discretion
  • liaise with external experts and organise provider visits
  • other duties as assigned.

Selection criteria

Please note that your responses to the selection criteria should be brief and not exceed 200 words per criteria.

  1. highly developed administrative skills and experience, including experience in a variety of IT systems, such as case management systems, and with the MS Office suite of applications
  2. demonstrated research and analysis skills including the demonstrated ability to extract key facts and relevant data from diverse source documents
  3. strong presentation and written and verbal communication skills, including the ability to write clearly and effectively
  4. good organisational skills and the ability to manage competing deadlines, whilst maintaining accuracy and attention to detail
  5. knowledge of, or an ability to develop an understanding of, legislative and policy frameworks, government decision-making processes and agency guidelines and regulations, i.e. the TEQSA Act, the Threshold Standards, etc
  6. demonstrated ability to be proactive and work independently, making decisions and exercising judgement within defined parameters under general direction, when required.


A relevant tertiary qualification and experience in the Higher Education sector is preferred.


The successful applicant must:

  • be an Australian citizen, or, subject to approval of the Agency Head, hold the necessary visa and work permits appropriate to the employment
  • satisfactorily complete a National Police Check
  • obtain and maintain an Australian Government Security clearance to Baseline or Negative Vetting Level 1 status, as required.

Failure to satisfy any of these conditions may result in the withdrawal of an offer of employment or termination of employment.

TEQSA supports workplace diversity and values the contribution of people from diverse backgrounds. In particular, applications are encouraged from Aboriginal and/or Torres Strait Islander people, people with disability, and people with cultural and linguistic diversity.


The Tertiary Education Quality and Standards Agency (TEQSA) is Australia’s independent national quality assurance and regulatory agency for higher education. TEQSA was established on 29 January 2012 under the Tertiary Education Quality and Standards Agency Act 2011.

TEQSA’s role is to ensure that quality standards are being met by all higher education providers so that the interests of students and the reputation of Australia’s higher education sector are promoted and protected. TESQA takes a risk-based approach to planning and implementing its assessments of provider compliance with these standards.

All providers of higher education – universities and non-universities alike – that offer higher education qualifications in or from Australia, must be registered by TEQSA. Providers that do not have self-accrediting authority, which is virtually all of the non-university providers at present, must also, have their courses of study accredited by TEQSA.

TEQSA’s purpose

To protect student interests and the reputation of Australia's higher education sector through a proportionate, risk-reflective approach to quality assurance that supports diversity, innovation and excellence.

How to apply

Applicants need to refer to our Careers page.

You should include the following in your application:

  • TEQSA job application cover sheet
  • your responses to the selection criteria (maximum of 200 words per criterion)
  • and a current resume. 

Completed applications are to be submitted to recruitment [at] teqsa.gov.au

For assistance addressing the selection criteria you may wish to refer to ‘Cracking the Code: How to Apply for Jobs in the Australian Public Service’.