Stakeholder views vital to TEQSA’s operations
The Tertiary Education Quality and Standards Agency (TEQSA) has released its Regulator Performance Framework (RPF) Report and associated stakeholder survey, which offer an overview of the agency’s performance during the 2017-2018 financial year.
The RPF Report, which includes feedback from the agency’s stakeholder survey, shows that TEQSA has responded to issues raised during previous stakeholder consultations, while continuing to meet targets for each of the key performance indicators set for regulators.
TEQSA chief executive Anthony McClaran said that both the RPF Report and results of the stakeholder survey were important in planning the agency’s future work, and ensuring the Australian higher education sector is not impeded by unnecessary or inefficient regulation.
“TEQSA’s RPF Report is a vital way of assessing whether the agency is operating in a manner that protects and enhances Australian higher education, while taking into account our stakeholders’ views”, said Mr McClaran.
“TEQSA’s stakeholders have told the agency that, for example, while they value our guidance on meeting the requirements of the Higher Education Standards Framework, we need to address the time taken to reach certain regulatory decisions. We’re now acting on this feedback”.
TEQSA has used the results of the RPF Report and stakeholder survey during the development of its most recent corporate plan, with measures in place to streamline aspects of regulation, cut response times, improve its case management model and enhance consultation on key changes.
The RPF is a Commonwealth Government-led initiative, which requires regulators to self-assess their performance over the reporting period. TEQSA’s RPF Report is based on operational data and the results of the agency’s sector-wide stakeholder survey, which was sent to all current and prospective higher education providers and relevant peak bodies in mid-2018.
The following information outlines feedback received by TEQSA in its stakeholder survey, and the action being taken by the agency to address it:
How TEQSA is addressing stakeholder feedback
Certain regulatory decisions take too long to reach
|Requests for further information/responses to queries taking too long||
|Certain processes and/or approach to regulation not streamlined||
|Lack of understanding of providers' business/operational models||
- View the TEQSA Regulator Performance Framework Report 2017-2018
- View the TEQSA Stakeholder Survey 2018: Report of Overall Findings
- For more information on how TEQSA is responding to stakeholder feedback, view the TEQSA Corporate Plan 2018-22
Raphael May, Assistant Director, Communications: raphael.may [at] teqsa.gov.au, 0437 143 012 or (03) 8306 2536