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Information for students

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ALERT: Chinese students virtual kidnappings warning

NSW Police have recently issued a warning to Chinese students in Australia about the threat of virtual kidnapping scams.

Students have been contacted through a phone call from someone usually speaking in Mandarin and claiming to be a representative from a Chinese authority.

The caller convinces the victim that they have been implicated in a crime in China, and that they must pay a fee to avoid legal action.

The victim is then threatened or coerced into transferring large amounts of money into unknown offshore bank accounts.

In some instances, victims are convinced to fake their own kidnappings – known as a virtual kidnapping.

Introduction

TEQSA’s key responsibilities are to safeguard the quality and reputation of Australia’s higher education, and to protect student interests. During COVID-19, TEQSA is working closely with the higher education sector to understand the challenges as they evolve, to provide regulation and to support the continuation of study for all students.

These webpages have been established in response to key concerns raised by students, to provide information and resources.  We are updating this website regularly and encourage you to revisit. Students are invited to let us know other questions they would like answered by emailing enquiries [at] tesqa.gov.au

Student experience of online learning during the pandemic

TEQSA is working with providers and students to better understand the impact of the pandemic on the student experience to assure the quality of online learning. The Foundations for good practice: The student experience of online learning in Australian higher education during the COVID-19 pandemic report is a high-level thematic analysis of summaries of student experience surveys conducted by 118 Australian higher education providers in the first half of 2020 which provides insights in student experiences.

Resources

Graduate and Undergraduate Certificates

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Under the Australian Government’s higher education relief package, providers are encouraged to develop six month online courses, focused on identified national priorities.​​​​​​

COVID-19

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Want to know the latest COVID-19 advice from the Australian Government? These resources have the most up to date information, including links to the Department of Education, Skills and Employment (DESE), Smartraveller and the Department of Health.

Services to assist

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In this section, you will find a wide range of resources including information to help you adjust to the new environment of working online. Resources include links to Australian Government websites, study hubs, mental health resources and many others. 

Sexual assault and sexual harassment (SASH) resources 

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These resources will provide you with the latest information on preventing sexual assault and sexual harassment in higher education and how the Australian Government is addressing this issue.   ​​​​

Student Expert Advisory Group

Student Expert Advisory Group

TEQSA's Student Expert Advisory Group was established to provide us with advice on approaches and strategies relating to regulation and quality assurance of higher education providers, with particular reference to the engagement of students.​​​​​​

How TEQSA regulates

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The TEQSA Act established TESQA as Australia’s single national quality assurance and regulatory agency for higher education. While the TEQSA Act identifies a significant number of objects, the core elements are to apply a standards and risk-based quality framework to protecting and promoting the interests of higher education students and the reputation of the higher education sector.

This section provides links to demonstrate how TEQSA regulates the higher education sector. 

Complaints

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This page provides resources on how to make complaints to TEQSA about aspects of your higher education experience. TEQSA can only address complaints relating to the TEQSA Act, HES Framework, ESOS Act, National Code, ELICOS Standards and Foundation Program Standards. 

Frequently asked questions (FAQs)

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This information is for students studying a diploma qualification or above, with a higher education provider that is registered with TEQSA (check the National Register if you’re not sure).

To help you stay up-to-date with authoritative information, and find the support you need in these challenging times we’ve put together these Frequently Asked Questions.

Note: What is a ‘provider’? To keep it simple, we are referring to all the types of higher education providers (such as universities, Australian branches of overseas universities and other higher education providers) as ‘providers’.